couldn't print the confirmation,as dissappeared from screen too quickly.didnt receive confirmation email either.a little disconcerting !!
excellent delivery - enjoyable banter!
Happy with most aspects. Would prefer to set up a credit account if possible?
Very pleased. Would use the company again.
Dealing with Bathroom Trade on the phone was easy. Demonstrated good knowledge of the products and alternatives
EXCELLENT SERVICE FROM PHONE ENQUIRY TO DELIVERY OF THE ITEMS WOULD HIGHLY RECOMMEND BATHROOMTRADE.CO.
Excellent staff on phone, very helpful and polite. Would recommend this company.
Would use again
Beautiful bath, just what we wanted and as described. Service was excellent and would certainly recommend.
Mrs Samantha Walker
I did get a small refund after I have giving up hope of getting it, so that was too long maybe over 3 weeks.
A good overall experience
Our main concern is that you DO NOT carry any IN/OUT of stock information on your website. As a result we bought a product that was on an unknown lead time (due to supplier problems) We were then Upgraded to an alternative at more cost then after chasing this after waiting for a delivery date found this was also on a long lead time after more chasing told the company was having delays due to a merge of sub companies. At no time did any promise of a ring back after a week ever happen (three+ occasions) Finally delivery happened after a period of concern over whether the truth was you had gone bust and our money was lost - hopefully your top management has learnt some lessons! I cannot in all honesty recommend you to others - can you blame me!
Brilliant service, and prompt delivery, only negative was bath didn't have protective film on and had few scratches on.
everything was to my satisfaction and i would consider using bathroom trade again
Good price and service.
Derek Skingle / Meg Green
Wall post cover caps are missing. Will try and get in touch. Apart from that no compaints
The only issue was with the courier service used- trying to get a very large vehicle down a terraced street. Other than that great quality and price
Next day delivery, how good do you want it to be!? bath out of stock so offered better quality, higher value bath at no extra cost, amazing service all round.
good prices, speedy efficient delivery
Very prompt delivery. Good product at competitive price.
Good value product and efficient service.
Would be handy if the couriers sent the customer a text with an hours time slot. Incidentally, when I rang for an update Jo gave me an indication within 5 mins.
all in all very good service and product.
Top quality products at low prices with friendly, reliable and professional service. Thank you.
quick to send item, thank you
The Manhattan show door was very easy to install. Very good quality and would recommend to all. Izzy at Bathroom Trade was excellent to deal with and immediately sorted out a delivery query for me, there and then when I was on the phone. Would recommend the company to anyone interested (and have already done so to the person who installed the door.
Please see previous feedback
Good quality product at a good price. Very helpful staff and delivery arrangements.
trust this site
The first bath we ordered was out of stock although only found that out on phoning to find out where our order as. The helpful lady offered us an alternative bath and a refund of the difference in the price and that was delivered quickly so just waiting on the refund.
Delivered damaged taken away and sent again on overnight service. Brilliant service
Efficient delivery, great value for money
everything was simple and straightforward could not fault anything would definitely recommend
Every thing was great. I would use again and again.
quick delivery and right product
Sales staff where excellent. Issue with product description was dealt with efficiently and quickly. Thanks to Jo I couldn't recommend Bathroom trade more.
easy purchase will use again
Not yet fully installed but very pleased so far.
Both friendly & knowledgeable Staff I have no doubt, but had no personal contact. Very east site to use. Always recommend to my clients.
Very satisfied with everything thank you
Brought a shower screen (folding)this was so that I could fold into the bath rather then out. the screen allowed this but was set up already the wrong way. I then had to remove all the glued parts. and reset the way I wanted. This should be left not set up to allow the user to do as they want from the start. Observation.
Very happy even when order came short replacement was found quickly only criticism would be I had to ring to sort yhe problem out would have liked a call to tell me what the problem was before I had to ring
Thanks. Product exactly as described on your website and very efficient delivery.
very helpful , fast delivery and good communication , many thanks
Delivery delayed due to being supplied via third party, but your staff extremely helpful. 3 star rating for cost as I supplied at the time of order a lower quote ae per your "Beat my Quote" policy, but received no response. Never less a good service
Very polite and professional
Mr PJ Durant
Leg missing in order phoned up a leg was sent out promptly after sales service is imperative when in business of installing bathrooms for customers
mr k porter
Everything was straightforward on the website and the whole process proceeded smoothly.
Marjorie Ann Wilson
P&P rather high at a 1/3 of the cost of the product, but arrived promptly. ordered online so did not speaker with customer service.
Happy with service, would use this firm again.
I was promised a call from the delivery man an hour before delivery so I could get a pass out from work but I never received one-by chance my partner was home early otherwise no one would have been there. Apart from that hiccup the product and it price is excellent.
Tray looks ok but not got round to fitting it yet.I had intended using legs to lift up for waste,but notice you advise fitting on cement mix slab.Is this possible? No problem at all with ordering and delivery was earlier than expected. I will definately use you again. Many thanks.
Excellent company to deal with - everything arrived in a few days - no problems at all
Excellent service and quality. Good value.
GOOD QUALITY SERVICE AND GOOD QUALITY GOODS. MY 2ND TIME USING YOU AND I AM SURE I WILL IN THE FUTURE
Raymond Rowe, Leda Building Services
Ordered online so didn't speak to your staff. Delivery prompt and efficient. Wanted a specific size shower tray, not the most popular around. Not yet unpacked so not sure of quality, time will tell.
Very efficient and quick service. Thanks.
The process of ordering on line was easy and their was no need to too talk with the staff.
Website was fine to use. Delivery was prompt and driver was helpful.
Good service and price but would have liked tap holes to be drilled onto bath.
Excellent to deal with.
So far so good ,but not installed yet
All good service. Recommended.
Great service and very good website to allow accurate purchasing on line
Excellent product and and after service.
Great around service
Nothing to complain about. Very good service and product. Thank you.
A G Reedman
Very satisfied - and you very kindly accepted a return later than you had agreed to - thanks again.
Just a bit of confusion over delivery as I was awaiting delivery at one address while meantime goods were delivered where I wanted them delivered in the first place. So it worked out OK in the end - just a little frustrating.
Excellent service and very quick delivery. Many Thanks
Good update of order where it is in the system to expected delivery date
After a terrible experience with another online bathroom/plumbing retailer, we were a little concerned about trying another but we're glad we found you and would not hesitate to recommend you or order from you again. The shower tray was a great price and good quality but it was also well packaged and delivered promptly. Many Thanks
From initial enquiry about the product through to final delivery everyone was extremely helpful and fruendly. Nothing was an effort. Cistern installed and looks fabulous. Thank you. Mark
I had to change my order a couple of days after placing it but before it was despached....Bathroom Trade was exceptionally helpful, friendly and very efficient! I will go back to Bathroom Trade again again and again! 100% brilliant!!!! Thank you guys!!!!!
Over all the shopping experience with Bathroom Trade was very good other than a problem with the delivery to a transport company for onward delivery to the Isle of Wight. The problem was corrected by Bathroom Trade but added £40 to the cost of the purchased item. Will use Bathroom Trade in the future.
Good technical advice from Paul. Calls returned when promised.
Emma was a great help, pointing out an error on my order and also offering alternatives due to the original items being out of stock.
Found just what we won't at a reasonable cost
Goods only just received and not yet installed. Smallest of mark on top of bath corner even though packing was around corners. Cannot wait to exchange as need to install tomorrow.
Excellent service and products and extremely helpful customer service/ sales team.Thank you for prompt delivery and I will definately use bathroom trsde for all my future items.
Great prices, great customer service plus friendly advice if you need it. Highly recommended.
Delivery was supposed to be between 0900 and 1700......it arrived at 0720hrs without the 30 minutes notice requested as I do not live on site. Driver friendly and apologetic tho'.No problems in the end.
good experience overall
I did not have contact with sales staff as I ordered online so am unable to comment regarding customer service
Speedy service would recommend
Speedy service would recommend
All went well. thanks
Everything went very well.Any queries handled in a friendly and competent manner.
The reason I have given 3 for delivery is I live alone and had to carry a bath indoors on my own and take apart a massive pallet and take to tip. I just about managed it. If it was my parents they wouldn't be able to do it. There should be another option
Service was good
miss j humpage
Though the frame width was described as adjustable down to 700mm,it is not. The actual minimum width is 715mm which fortunately was the size of the opening and was a tight fit bot ok. Apart from that, the installation was quite straight forward for the average DIY enthusiast.
DELIVERY TOOK A LITTLE WHILE TO HAPPEN BUT LIAISON WITH OUR BUILDER WAS GOOD - THE EMAIL CHASING DELIVERY WHICH I SENT AS THE PURCHASER WENT UNANSWERED, HOWEVER.
Delivery man needs a personality transplant,, but apart from that goods good value for money and customer service to bring forward delivery date very good
Delay with delivery of item but kept well informed. Happy to wait for product since couldn't find better price elsewhere.
Very high quality ptoduct great value for money and fast delivery
Very high quality ptoduct great value for money and fast delivery
Excellent service, goods delivered quickly and packaged very well. Good quality items. Will definitely buy from bathroom trade again and recommend this company to others.
Very happy with overall services.
If I had known the bath was not in stock I would not have paid extra for faster delivery, still arrived in 7 days though
a fantastic job kept us informed delivery sevice/time second to none
would definitely use again.
Excellent service throughout. There was an item missing on delivery but this was quickly rectified. Good product and good value for money.
Excellent contact from Customer Services, delivery exactly on the day I wanted it - would definitely recommend.
was very glad to receive a phone call from the company to discuss my special requirement.
All without fuss and delivered quickly, with a choice of delivery dates. Great!
Glad I found your website. I was looking for small size bath for a while and most places do not do this size. At the sale price it was excellent value for money. Thank you.
As a private customer not a tradesman I need extra help and advise other than the internet telephoned spoke with a Emma who was a lovely helpful lady Thanks
Not bad prices and quality is spot on.
Very swift and efficient
very good product at a reasonable price, delivery excellent driver very helpful.
Prompt and efficient. Exactly what we wanted
great service all round
Great product but let down a bit by the delivery service, who arrived 2 hours before the pre-arranged time when I was not there!
Bath and taps installed and looking good. 5* is not a rating I often use
Excellent service throughout the purchase
good item, good delivery service very quick.Highly recommended. would use again. many thanks
THANK YOU VERY MUCH THE ITEM ARRIVED WITH NO DAMAGE.
All as ordered and delivered in good condition.
excellent product range I found exactly what I wanted at a good price and fast delivery
Faaulty goods replaced without quibble
Excellent service. Many thanks.
Very good service
Mr Clive oldmeadow
Excellent from start to finish
Friendly, helpful staff, very satisfied with the service.
the bath was delivered quickly only part missing was the split-washers
Not installed yet but the bath looks good quality. Delivery man was very helpful and cheerful but I had to ring to ask an approximate time of delivery as I was told between 8 and 5. On the whole though very good service and I would recommend the company.
Excellent service throughout the transaction. Called us when you realised there was a change in spec. of the product we ordered and explaind that we could return the product if we were not satisfied. Very helpful at all times.
i did not speak to your staff but my wife was deighted by the response
Cannot comnent on quality as due to my disability i had ordered the incorrect shower enclosure so i did not undo the packageing.
Fantastic company to deal with from initial contact to the delivery of our goods.
I would recommend your company !!
Had a problem with a pentagon shower tray; the wrong handed tray was delivered, despite a lenghty conversation with the sales staff. However, the problem was sorted out quickly and efficiently: I am a tradesman, and will be using you again, due to the way the problem was sorted. P S You haven't collected the original tray yet....!
Very good service, many thanks
Excellent customer service.
Exellent overall service,productsfrom top Manufacturers,delivery second to none and top service from staff at both ends.
A good product at a good price delivery as promised.
It was just what we wanted at the right price
J L Bamber
Excellent product and service, just a pity a cheaper delivery option was not available.
delivery driver dumped pallet on pavement. We had to lift heavy items into the garden to check over.
all good thanks although delivery driver had a bit of a moan that i was not there and my 82 year old father in law had to help him .i did state that there would be no one there when i was asked on line! apart from that happy.
A very good service with good information on delivery at every stage.
Dr Paul Marshall
Could not believe how quick our goods took to be delivered. We found everything we needed and such a reasonable price. Would defiantly use again in the future.
Mrs T Baxter
I did not meet the delivery team so cannot comment on that.
Every thing fine so far, units purchased are not installed yet but if they are as good as your prices and service , then I expect no problems
Raymond Rowe, Leda Building Services
Very impressed with the service will use again
Good efficient service
excellent service product looks and feels good,havn,t installed yet,so far so good.
The shower tray was as advertised and arrived in good condition. Unfortunately I wasn't able to use the waste supplied due to the floor clearance. Do you wish me to return it?
Mrs Geraldine Travers
Should inform customers prior to the order that if goods being delivered to a different address than the billing address, ID will have to be issued. We are a business and our materials always get send to the site address & we have never had to supply ID on any other company order.
I did not speak to anyone it was all done on line other than someone leaving a message on my voicemail to let me know when delivery would be made. It arrived at my partner's work as we requested and on the day specified.
Marilyn S Ford
Wonderful service, excellent products and very efficient delivery.
Delivery costs exceptionally high in comparison to the cost of the shower tray - it nearly doubled the cost.
Good efficient service
The service was fantastic but the only issue i have is that I ordered a 800x800 shower tray and what arrived was 820 x 820. Not your issue but a manufacturing issue.
excellent service and delivery
Shower door damaged on receipt probably due to being roughly handled in transit - problem quickly sorted by Coram but delayed installation by two days!
delivered rally fast
Overall experience great. Had to call them on a couple of occasions and each person I spoke to was friendly, helpful and knowledgeable. The 2 lower stars I have given are for ease of payment which was difficult for me as they dont take Maestro debit cards which was the only card I had with enough cash available so I had to organise a bank transfer as I dont have a PayPal account and the other is for delivery. On ordering they only ask for a landline number (I believe for security purposes)which is then given to the delivery company and as we are out a lot and no answer phone facility delivery was delayed and I ended up calling Bathroom Trade and offering them a mobile number. Maybe best to ask for a landline number and an alternative for the delivery company? However once delivered to my workplace the man was very helpful and put it straight in the car for me. All in all a not too much hassle process and Thankyou.
The staff were really helpful when I phoned with questions. They were clear about both product and delivery. thank you
Very happy apart from the fact that covers for the first shower door were left off and had to be sent on, which meant that I then had to replace them (job done twice)
Delivery of the shower unit was a little precarious due to the slightly unstable way the unit was fixed on the pallet. If I hadn't steadied the pallet during the unloading and transporting to the house, I'm sure the pallet would have toppled over.
Delivery was made on the day advised. Very efficient company Thank you
bath was delivered very quickly and excellent for the small space we have, price paid was approx £150.00 cheaper than any local suppliers, from order to delivery took 4days a local diy outlet offereda delivery of 7 weeks thanks again for a good priced bath and speedy delivery
Shower tray is excellent quality and value
had some problems with quality of fittings not major things but took lots of phone calls to get items replaced, ie shower glass seal replaced but still not fit for purpose, also cistern handle still loose but not as bad before being replaced. bath panel very difficult to get on and off.
Cannot comment on staff as no need for interaction all else great
Way back in 2009 I brought my first bathroom suite and I was very pleased with it.
Mrs S Harding
The sales gentleman was very helpful and explain step by step on how to replace my sink push down waste plug and I was very greatful as I am just a house wife that tries to do as much DIY myself.
Mrs S Harding
Would definitely recommend company to friends. We saved over £100 to quote from a local supplier
Despite a problem with a semi pedestal Jo sorted the problem with knowledge and good humour
The new tub is yet to be fitted, but happy with the goods.
Only let down is your delivery time scale, on the 2 orders I have placed both with express delivery paid for I have had problems with delivery, on both orders 1 item, a small item, has not been in stock and delivery not made due to this, if I been informed then delivery of the main bulk of orders item could have been made and outstanding items at the later date which would have not caused me any problems.
Satisfied and will use Bathroom Trade again.
Nice product. Excellent service from the seller and 5 Star treatmentt from the delivery service. THANK YOU for a super smooth transaction. Highly reccommend :-)
Excellent product clearly described - arrived when told it would and driver was very helpful
good service, delivered on time, nice product, will be back for more!
Not fitted the bath yet but looks good so far
N J Appleby
Happy with my purchases
would use you again
I didn't think the bath came with a waste system but it did . Very good service right down to the delivery service very friendly ..
Delighted with my purchase.....excellent all round service. Will be ordering more today !
I was impressed with the service I received and have recommended you to friends who are installing bathrooms.The only problem was the delivery lorry had no lifting help therefore had problems moving heavy goods from the lorry.
Excellent alround service. Thank you.
Idler I could have got the same item and quality cheaper if I had shopped around more
A delivery problem and a pick up of an incorrect semi pedestal was handled very efficiently by Jo
Didn't deal with sales staff, so couldn't answer that question Please do not put me on a mailing list
I was very impressed by the swift and professional service. Unfortunately I was unable to use the waste as supplied. Is there any chance of a rebate on this item please
Mrs Geraldine Travers
Goods yet to be installed so can't accurately rate quality. Packaging was partially water damaged
Very pleased with the service I have received. The item I purchased came well wrapped and in excellent condition. I will purchase items from bathroom trade again.
C j mason
Very easy experience, all went well and good interaction with staff
everything was fine
Overall experience was great. Didnt take delivery personally but the early morning delivery was great. Havent spoken to your staff but sales/delivery comms great.
I am a returning customer very pleased with my items.
All good arrived when said quick and efficient. Was on the phone to your staff to check time of delivery and was told that he should be outside now and he was! Fabulous.
All very good. Would definitely recommend.
Thanks great service
Delivery driver was very pleasant and helpful. Belfast sink seems to be very good quality, not installed yet. Overall first impressions, excellent. thanks.
Very pleased with the purchase and with the help in purchasing the sink I wanted,it came very well wrapped and in excellent condition would recommend using this seller again.
c j mason
faultless service 100%
Packaging damaged and loose. Bath surface scuffed, hopefully the film has protected it.
All good: would definitely use again. One small thing -- a better choice of shower trays would be useful. Delivery slot information was very helpful and accurate.
Very pleased with goods & Delivery
Very good service, Very polite sales staff, would recommend your company.
Good quality value for money
Superbly packed. Have only checked quickly on arrival but initial impressions are all very good. Final verdict will be in a week or so when it has been installed. Driver was first class.
Very good simple service, thanks
excellent service from start to finish thank you will be back
This is my first purchase from BT. The customer service was excellent and vastly exceeded anything I have experienced before. Thank you particularly to Janet and the delivery driver. Both were superb.
Impressed and will definitely use you again
Would certainly use this website again
Exelent quality and good value would recomend to a friend.
Very impressed with the efficiency of the company. Thank you.
Arrived when promised, and superb quality as described.
Some parts missing but bathroom trade dealt with it. Over all very pleased.
AS on previous feedback. Very pleased with service and helpful considerate attention of staff.
Mrs Wendy Gladwin
Pleased with the product, cost and delivery.
All in all a very pleasing company to deal with. A little glitch over payment due to your high security but quickly overcome by your customer services.
you took my money for fast delivery and it took 2 weeks.what is normal delivery a year
Very good service all round.
Ordered Coram Bath Screen. fast delivery, good price, good customer service. Happy to use Bathroom Trade again.
fast efficient service
It wasn't made clear when I placed my orders that I would be responsible for disposing of the 2 pallets they were delivered upon.... very inconvenient!!!
very good quality excellent sales staff(Janet)will use again as no problems
Good service. Very good contact between client and customer service. I recomend
great sink - looks fab - great service
Rae Avatar Barnett
mrs janet turner
Great service quick and efficient. Will definitely be using your company again.
Smooth operation. Marked as favourite and will add you to my list of comparable websites for my next purchase. Thanks for a great service.
Great service from bathroom trade & courier.
Michelle on the phone was excellent. Delivery next f.o.c. brilliant. only 1 thing, possibly my fault,I had taken the size 760 t0 be outside dia but it turned out to be 770 and my space is tight but think Ill manage
Bert Crewe 0/n. 238846
quick and efficent, although delivery driver was a bit miserable but helpful
After recently experiencing appalling service from a leading retail group, I was impressed with the efficiency, assistance, and excellent customer service provided by Bathroom Trade. My order was taken on Friday, they phoned me back within minutes of my request to confirm that the stock was available and would need to come directly from the supplier. A second call was received within a couple of hours to advise that the stock had be despatched and would arrive on Monday. The stock arrived on time and in excellent condition, which is more that I can say for the leading retailer we had ordered the stock from originally! Based on this experience I would highly recommend Bathroom Trade
Good service, reasonable prices, efficient delivery service. Would use this company again
Haley was brilliant in sorting out a delivery issue
Excellent service and quality goods. Would definitely use again.
The delivery driver was very well mannered, nice and early thanks
Mrs Catherine Rogan
Very helpful & friendly staff, kept us up to date with information about the delay (not on your part, from the supplier). You understood how this helped us organise the 'running order' for work at our house re. fitting around the short time space for the joiner, gas fitter etc., and this was much appreciated. Many other businesses are only interested in getting their goods sold, but your helpfulness means we would both recommend & come back to you in the future.
Mrs Wendy Gladwin
Very pleased with the service and product. Returns process is also excellent, we had some slight in transit damage and it was dealt with efficiently
very easy to deal with
First class service with next day delivery
The delivery was very efficient and completed by a friendly delivery man
Did not have contact with sales staff so not filled in
The delivery was on time and product was of good quality.
Very prompt service, and very friendly staff
Very good expieriance would deal with this company again, when the bath we wanted was not available ,we were offered a bath that as good but a better deal,
On the whole it was a pleasurable experience. very efficient and value for money. Din't interact with the team or delivery person so can't comment!
kept informed of order [ one item was out of stock ] good service and price, would highly recommend .r
excellent product and service. Many thanks
Very nice and cheap products, arrived very quickly
All excellent. Customer service blank as this was an internet purchase. Many thanks
Excellent thank you
I was disappointed that I was given incorrect information regarding delivery/collection costs when I telephoned to advise that I wanted to exchange the shower enclosure that had bought
VERY GOOD SERVICE
The hand basin was difficult to install as it didn't sit straight against the wall and the basin didn't sit easily on the pedestal. Also there was a problem with the drainage from the basin. We had to buy another plug system. Very happy with the toilet though!
Could have been informed about the delivery a bit better, had to email you about our items as we had had no contact from you for over a week. Did not understand why you would deliver one item separately on a date we had not picked.
Would be happy to do business with you again.
West Country Tiling Services Ian Armstrong
Was very pleased with everything and the 600 mm chowder tray made the whole project possible. But your staff told me two different things re delivery to my area and we had to move other things to fit in with the wait which was long for these days
Very happy with service and product
Mrs S McCulloch
Unpacked the shower on delivery and was delighted by the quality. The product was delivered very securely by large palette.Could not comment about staff as I did everything on line.
i would buy from you again,you customer service where very nice and the delivery people were great. thanks again
Good service and prompt delivery. Carriage was expensive compared to the very competitive price for the product but it was a large item. Thank you for all your help.
Very fast and efficient delivery. Sent an email query and response was friendly, fast and efficient.
Very,very good & I'm glad I used Bathroom Trade.
Very good service all round
Very good service and unlike other online shops you can talk to a person on the phone. This is an invaluable service
Once again Bathroomtrade does not dissapoint. Great Service!
excellent service first class products
Very prompt, friendly and efficient service, would recommend them to anyone!
Excellent service, would buy again from this company. Highly recommend to my friends. Thank you.
Very good service and value for money products.
100% good service Thankyou.
no contact with your staff,hence no feedback.
A very user friendly website with an efficient service.
pleased with quick response to order would definitaley use your buissiness again. Thankyou, Julie
mrs. julied eggleton.
would tell family and friends too use the site 10 out of 10
Tube of silicon not included in original delivery but sent after telephone call
Excellent quality and value. All the bits were there, although the instructions were a bit obtuse, and they went together easily. I will use you again.
None, first time and all good
First shower tray came with damage to corner as a result of shipping. It was nice to have a no quibble replacement with me and the damaged item taken away the next week. I liked the suggestions on the website for the other things you may need to fit your item and it won you extra buisness.
Very smooth transaction. Would definitely recommend. Many thanks.
Well packed delivered as promised nd helpful customer service assistant, will use again.
The lady who dealt with my order was brilliant in arranging a fast deliver of the bath I required. She called your supplier and arranged for the bath to come direct to me. This meant I had the bath with two working days. I hope you can pass on my sincere gratitude for her excellent and polite customer service. Because of this I will always check your company first whenever I next need any bathroom equipment.
Shower tray arrived as promised - Great service
I was confused by the pricing of delivery, had to pay extra because you only deliver once a week.
Very efficient and painless to find and receive goods
Many thanks and all the best for a successful 2014!
I was a little bit unsure at first , as I don't like to buy products off line . But I am so glad I did , I would recommend this company to anyone , everything was perfect . Even the delivery man was wonderful . This is one of best things I've brought the bath was of the highest quality . And it makes my bathroom look amazing
Received goods as described - good transaction
Goods received as described - good transaction
Delivered shrink wrapped but damaged slightly pointed out to delivery man and noted on acceptance form as not checked Fortunately the broken section is in an unseen place hopefully won't be unseen damage when I open pack
Excellent service as with all our orders
Product exactly as described. Effecient process to order and arrange delivery. Delivery exactly as stated, and nice and early too. Very pleased. Would use again when needed and recommend to others.
Would definitely recommend your company.
An excellent product that neither I nor my plumber could find off line
Quick and efficient
Completely satisfied with every aspect of dealing with your company.
Shower screen I bought was good quality, reasonable priced, will definitely use again
competitively priced product and good service
Hayley was very helpful in assisting me with my order (237108) and went the extra mile to help me get the product delivered ahead of Christmas. I was let down by another supplier with late notice, but Hayley spoke to the suppliers on 20th Dec and set up them to deliver the shower tray direct to me on 23rd Dec. Great service received.
Very friendly and helpful sales team, as I'd changed my mind about the tap holes after ordering and the sales team switched my bath choice over without fuss. Delivered on my selected date but I was the last drop off.
Initial panel was not what we orderd but after a call was made the correct one was dispatched swiftly
Excellent service especially when one item was backordered
Delivered as specified and item was undamaged.
Bathroom trade helped us out when we were really in need of a sink fast and no one else could supply a Belfast sink in the same time frame. Excellent service, we are really pleased.
Fast, reliable service. Would use again
Mrs. T, London
R D Barnard
would recommend you. many thanks
Excellent & Efficient Service
Item was late but apparently due to third party
Good value supplier.
Thanks for everything in general. keep it up good service.
Mr N Vaghela
You prices are high but the products are good. Delivery takes a little time after the payment, improve on the delivery time.
would certainly use you again
excellent service many thanks
My only criticism is I checked everything was in stock before ordering, and was told it was, only to find after my order was placed and paid for items not in stock so had to cancel job and delay work. This caused me problems as it took 10 days longer to receive goods. I then had to re-book work so couldn't check items on delivery, not on site, so contacted customer services, spoke to Jo Kuhn, and asked for an extension. This was agreed, so due to the assistance and understanding of customer services I will use you again, so a "big" thank you to Jo from me is in order.
the whole experience was excellent,good quality products and the cost was far lower than anywhere else we looked, on the website and in stores for exactly the same product. Would highly recommend this website
Very friendly team, very obliging and professional.
Shame about delay on shower enclosure otherwise very good
Right product in the right price frame delivered quickly and efficiently, not a lot else to say really!
Excellent service let down by sending the wrong size shower quadrant. Redeemed yourself by replacing goods the very next day - thank you
Incredibly fast delivery, following day within 24 hours. 1st class quality and easy to fit!
I W Robertson
Did not have occasion to speak to sales or delivery staff
Was extremely satisfied with my purchases from Bathroom Trade and would definitely purchase from again
Very helpfull Staff and friendly. Brill delivery Service. No problems at all.
everything good,but carriage very expensive, would use site again if p and p better thank you
Good service, staff kept me informed in relation to the delivery date. Delivery driver confirmed he was en route. Packages arrived in good order
Very helpful staff - especially Jan! Would definitely recommend too friends!
Looks good - happy with the product but the product came with some installation instructions which it would have been good to see on the site.
Good overall experience
Purchased shower tray and shower screen haven't yet had them installed but look very high quality. Speedy delivery. will be using Bathroom trade again.
The only thing I was disappointed with, was the time it took to deliver the goods, could have done with my order being delivered at an earlier date. The staff were very good with my enquiry and kept me up-to-date re when my order would be delivered.
All staff from Jo in the office to the delivery driver were very helpful and are an asset to Bathroom trade
good all round product & service.
Excellent good and service ! My sink was out of stock, they called me, offered a replacement , or refund...... The new sink arrived as promised 2 days later! No hassle Easy to reach by phone On the ball!
Good servics, i'll be back!
only had a days notice to confirm delivery date and didnt see the email till late in the day so lost delivery slot . However , i would reccomend bathroom trade to anyone . Good price , good service ..... usually
I could recommend bathroom trade , the service was good and I was kept informed about dispatch and delivery. Products were of good quality and at a good fare.
Second purchase and all good
Very pleased with bath panel
Mrs S Waghorn
Excellent service all round!
Very good service my only niggle would pay it's not free to call your number .
Paul and zoe
very good staff solved delivery problem efficiently
The cost was slightly more than a larger bathroom supply store I had attempted to use previously, but excellent customer service more than made up for the tiny difference in price. Delivery was very reliable and friendly.
I would recommend this company and their goods.
Mrs Wendy Taylor
Excellent service even when I had to change the shower tray for a different size, it was painless.
Vrey good product and service, would certainly use again.
excellent service speedy delivery
Excellant service from ordering to delivery
really quick efficient service with quality goods.
Good value for money product but instructions a bit poor lacking some details. Delivery driver very helpful and friendly.
the only thing was the delivery man left the shower enclosure on the drive.And the wife could not lift it
All done with no problems, good value and fast delivery
very good service will recommend to others
I have to say having never used this site before I was very impressed with their excellent customer services and delivery they could not do enough to help and delivery was easy and the delivery driver was great
quick and efficient service
Ordering very easy and everything came on time and in great condition. Beautiful bathroom as a result.
Goods as expected and swiftly delivered
Very happy with service received
Delivered within time window. More helpful if mentioned I should ring on day of delivery fot the time window.
Kept me well informed about the progress of my order and delivery procedure.
QUALITY SERVICE, WOULD STRONGLY RECOMMEND
Very fast service, bath was delivered within a week.
we are extremely satisfied with the bath we purchased, The quality of the bath and ease of installation was brilliant thank you
Overall the service was very good,but it took a few attempts to communicate with anyone. No one replied to my call back request or email, which meant I had to call the premium rate telephone number.
Very fast and efficient treatment of Order, very fast delivery, on time and helpfull driver. Service is the best experiance on Online ordering/supply
Brilliant service, excellant bath, thank you.
There were some difficulties in arranging delivery, but the company made sure that the delivery was completed in good time.
First time ordering from your website and it all went very smoothly.
Unfortunately, I had to return my order due to some minor damage not spotted on the initial delivery. But Customer Services were helpful, and, visual evidence of the damage having been provided, they arranged for a replacement item to be sent out the following week. On delivery, the driver waited until the replacement had been checked to my satisfaction, and then took back the damaged item. All in all, I can say that I was happy with the level and quality of service.
The delivery driver was exceptionally friendly and helpful and is a good representative of your Company.
Roger S Shead
Really pleased with goods, slight delay on delivery but was kept informed at all times. Good value for money, would recommend the site.
Particularly pleased with the product detail, I needed a stone type tray and your site gave good detail about that.
item of good quality. arrived on time. no damage good service
mrs d prothero
Excellent service fast delivery and goods first class
A pleasure to deal with.
Very good service
Great service from start to finish at best prices that I could find
Excellent all round and product is first class
Thanks, product was great.
Very pleased with order. Delivery was exactly when expected.
on-time delivery and good quality goods. Friendly people.
really pleased all round thank you
Telephone call for slight delay in stock availability welcome, goods then arrived in very good time. Value for money, good service, will use again.
a delivery slot or time either afternoon or morning would have been nice so i could have planned the day better.
Had a problem but dealt with straight away
Excellent service and delivery. Looking forward to installing our new bathroom
I was very pleased with the speed of delivery as I had originally asked for the product to be delivered on 1 November. However there was a delivery available on 10 October, which arrived just as we were going on holiday. As a result we have not had a chance to inspect the product so hope this will not invalidate our option to have an exchange if there is a fault when we open the packaging. Otherwise we are very satisfied.
Mrs Julie Birch
Excellent service and good product
Full details of Florence 900X700 shower tray and Ultra 900 Pivot door available on screen but not able to print off full details. Door not yet fitted so cannot provide complete feed back yet on this item. This covers both feed back forms. Regards Tony Catmore
I dealt with David and he was great. Helpful, responsive and efficient. Would use you again and would recommend.
I have not fitted my bath yet but it looks a quality fibreglass bath with a good thickness of glass matt. The price was also very good, so bathroom trade gets top marks. A1
very positive experience would definitely use you again
From first phone call to delivery the service was excellent.est del was 5 weeks,goods received in 5 days
Mr A Thomas
Excellent delivery service
Happy with the radiator and it looks good on the wall.
good product at a reasonable price
Good quality products at a reasonably price.
a good product at competitive price, shame the shower tray arrived with a small scratch but was promptly sorted by the friendly staff. Thankyou
Having searched local bathroom shops and the major DIY shops such as B&Q and Wickes for a new shower cubicle I found your company on the internet. The shower cubicle and base were all delivered in quick time and now that it has been fully fitted and is functional, I am most impressed with quality and value we have got for our money.
the shower tray plastic kick board was poor quality when all the rest was very good
fairly long delivery and needed a reminder.
Good product, accurate to details supplied. would recommend to others
Carriage a bit expensive, but otherwise everything fine. Good quality tray
Super quality and efficient service
excellent service many thanks
The item that I wanted was price matched, and I couldn't fault anything about the transaction. Very friendly and efficient! Recommeded
extremely pleased with all-round efficiency and courtesy. Goods arrived on the day and well packaged.
Excellent e-commerce site easy to use
Your's, was the best price I could find online for this item, Very pleased. Thanks.
I ordered a toilet seat from yourselves and another from a different company, they were identical but yours was nearly £4 more.
Parcel not yet opened but very pleased to be able to purchase at a sensible price with good service and delivery - thank you
no further comments
Very happy with the service. very helpful staff on the phone and all products came on time and in good order. Fitted this week by plumber and all is great so far.
Refund was due over a change in towel rail, this took al ong time to process. Towe lrail only came with 3 brackets!
I found online and went to Hertfordshire to pay and buy. Staff were fantastically helpful. Thank you.
good service and value for monet
Riser kit had bits missing and quality of baseboard was poor. Staff dealt well with supplying missing components.
Good service with quick delivery
Dont think i needed to speak with anyone, and delivery was great, guy waiting outside at 7-30am, he didnt knock in case i wasn't up, fantastic delivery service, Will use you every time now
very happy with the service I got will buy again wish the plumber was as good for service
D F Hale
only hassle was the supply of a bottom door seal which I couldnt find where to fit only to be told after contacting manufacturer, this part was no longer required
more info for fitting the shower bases
Great service. No telephone call for delivery luckily we were home. Very pleased with product
we will come back to you soon if needed
mrs sonia hale
Did not speak to anyone so did not answer that question
I did not speak with any staff. Transaction comlpeted totally on internet
Slight hiccup when the bath we ordered apparently disappeared off your system but this was efficiently sorted out by your sales staff, (good luck in finding it !). I actually ended up with a better deal as I got a bath with tap holes already drilled - saving me some time. A little puzzled why the bath had adjustable feet as the height of the bath off the floor is predetermined by the height of the bath panel. Maybe to cater for uneven floors perhaps ? I wanted to adjust the height of the bath to 60cm but this would've left a 3cm gap when the bath panel was fitted.
All went well and the bath is super, thank you.
I had a technical question about a product and telephoned for help. Although the seller did not immediatelyknow the answer, they went to find out and phoned me back immediately with the answer. Perfect customer service.
Goods exactly as required and service first class. What more do you need?
GOOD QUALITY PRODUCT
Good efficient service, excellent value. Could do with more detail on what fittings go with which units. i.e size waste required for sinks, whether universal syphons fit cisterns.
Good product at reasonable price. Cannot comment on staff as I ordered on line. Recomended retailer
Mr S Clark
Pretty happy with the service and would use again!
As we have not put the sealux round the shower yet l cannot make a comment yet
Excellent quality bath at a very reasonable price, will use again for future bathroom projects
Dom's Property Services
Good product with a good service.
One satisfied customer.
Nice product, arrived in good condition, would use again.
asked for delivery day to be changed, no problem unlike other suppliers who can make a real hash of deliveries
Everything was smooth, even so I haven't received a promised phone call 30 min before delivery.
oredr process smooth and kept informed of delivery schedules. I had to return an item I ordered and found didn't fit, and staff were helpful
Good service start to finish, this is very reassuring and provide confidence when making a purchase. Very professional
All good and yes I would and will order from you again - thanks
The goods were delivered on the day as promised
all was ok
Arrived as per date advised on ordering. Well done &Many thanks Jan.
Very easy process all round. Plenty of notice of delivery and it seems a very good bath. Thanks
After order placed was contacted re delivery day. It did not arrive.Left message and was contacted next morning.there had been a delay on part of order.It arrived 2 days later. On the whole good service.Nice polite staff. would use again.
Dealt with a problem very efficiently and replacement dispatched promptly. Delivery driver particularity helpful
Very good service and fast delivery
Some confusion over my Paypal payment but all sorted in the end.
Very efficient service will use again
An email my wife sent to you on facebook (Just wanted to say a big 'Thank you' for my new steel bath and taps delivered today! Arrived mid morning and it has been assembled and fitted this afternoon.....taps well packaged and delivered with a smile K. Evans, Birmingham)Thanks again.
Really excellent accommodated all my needs and the sales staff was really helpful. My shower tray was delivered exactly when I asked for it. Thanks very much.
all very good
ok will spread the word
The goods are not fully unpacked yet and are not due to be installed until October so can give better feedback then. However....I did feel that the packaging could have been a bit better,especially as it was protecting glass...I was expecting a lot more polystyrene!!
MRS VALERIE DALE
shower delivered and all items aok .good service
william e coyle
Ordered wrong thing by mistake - the picture was universal and I realised quickly I'd ordered the wrong shape of shower riser kit. I phoned up and the very helpful staff managed to save the day by substituting before it went out and it came the next day. Looks good. Not fitted yet. Thanks
Only problem was your sub supplier for the shower panel. They did not pack correctly and did not include all the fittings. Corrected in two days so thanks.
Cistern was delivered to us by our relatives as you do not deliver to the islands. We are very pleased with it and the action of the flush is good, too.
Janet & Munro Gold
Very knowledgeable staff, great product, rapid delivery, Fantastic! Thank you.
Delivery was actually organized for after 12noon by customer service but arrived at 8.15am! Was fine as someone was still at home...just!
An excellent service and excellent items - 1st Class!! All staff encountered were friendly and professional and would definitely use again.
Very fast and efficent delivery, called ahead of time to arrange for me to be at home. Well finished product that looks great fitted.
You will need a follow-up survey to get any meaningful feedback that will help improve your service. As it is, I do not see what you can get from these "tick the box" answers - or may be you are only doing it to "tick the box"
from ordering to delivery everyone was very helpful and friendly
I found the serivce bathroom trade gave was excellent and i would certainly use them again
happy with products and costs
Customer service excellent as always
Goods delivered when we wanted, the lady I spoke to was very helpful. Well priced good quality goods, made in uk too.
I did not realise that the free delivery would take so long so then paid for express delivery. I was happy to pay for fast delivery and would have appreciated a more explicit prompt for this when ordering. Very pleased with the service which was excellent My shower and tray have yet to be fitted but i am very pleased with the quality and price would definately use your company again
Delivered on time as described
Satisfied with your service.
All very good as normal
mr gerard birmingham
Very pleased overall, will be useing you again.
Very pleased with the bath, and delivery The leg fitting instruction was a bit vague Overall , very pleased
Mr J Roberts
couldn't ask for more everything was as it should be absolutely no problems. Would use again and recommend.
Would be better if a time slot for delivery was given. (Delivered by Madex) The shower tray we ordered was not in stock but someone rang and gave us some options of what we could do which was very helpful.
Had to phone for delivery date, other website send an email with a link to the delivery company for easy tracking
couldnt fault the service. would recommend to family and friends.
would uswe again.
Whole transaction was a good experience.
Great service, thanks.
I would use your website in the future
Instructions for constructing the shower cubicle were unclear and confusing - we appreciate that Bathroom Trade did not produce the instructions, but it may be an idea to pass this on to the manufacturer.
Great service and delivery
An excellent shopping experience with a most friendly and efficient stock manager. Thank you.
Excellent service friendly sales staff, good price and good delivery service.
The product is advertised and im really happy with it. I plan to make more purchases from you in the future.
All was well except the wrong product was delivered. The mistake was quickly rectified.
Very pleased with variety of products on the website, as we had particular needs. The service caller was bright and cheerful, and the goods were delivered as agreed.
my wife had to call your sales staff to correct the delivery address and mobile contact number, but other than that super efficient service and delivery. thank you.
We had major problems with the fittings that went with the sink we ordered and had to visit the Plumbing Shop twice in order to replace parts that didn't fit. Also the overflow on the sink was too high to be set in the worktop as it should and required chipping away at the worktop to make it fit which is not ideal.
it said 1600hours and below it said if specific time was not stated it would be from 8am till4pm it did not come till next morning because it came at 3pm and there was nobody in
quality products, excellent prices, efficient service, will definitely use you again when necessary
Competitively priced goods with excellent next day delivery service.
Only problem was 2nd tier supplier Manhattan goods delivered damaged and after a number weeks admitted couldn't supply replacement.Bathroomtrade resolved issue and replaced it withApril shower door within 48 hrs
We were very satisfied with our delivery of goods and cost was good. Staff were very friendly and helpful.
GOOD SERVICE, GOOD QUALITY AND EFFICIENT DELIVERY, WHAT MORE DOES A CUSTOMER NEED?
Online purchase, item left with neighbour, did not take delivery, so rating n/a
Very good all round service will use again
your member of staff i spoke to was so patient and helpful he had to do a lot of enquireing for me.and could not fault any of the service you supplied thankyou
driver left pallets for me to get rid of no time to check delivery
Excellent service. Highly recommended
Sealux Label was difficult to remove and would be better on the back. Delivery was excellent and product was exactly right for the job
A1 does what it says
I couldn't work out how to get next day delivery when buying on line. Maybe you couldn't. Anyway. Phoning was no hassle.
Was very happy with the service that you gave
Jo in Sales was incredibly helpful.
Very well packaged. Excellent product and very pleased. Only negative was the quality of the screws & plastic trim on top of wall support.
Fantastic ordering service and a quick and efficient delivery service.
excellent service and goods
great product/price. Goods arrived on time. Will use again and would recommend. Many thanks.
very good bath but front panel not too good :(
Ordered shower tray, Traymate kit & Aquastrap as advised by friendly man on phone. Very pleased with products but only advice is if fitting into recess then put shower tray in before tiling not as per instructions as had a hell of time fitting heavy tray into the gap after tiling trying not to scratch tray & tiles and not disturbing concrete screed at the same time, nightmare!! End product very nice and feel with Aquastrap will have no leaks. Thanks Bathroom Trade.
Excellent service from start to finish, staff on phone very helpful.
mr paul burke.
Will be doing business with you again. Thank you Radek
one of the most helpful delivery drivers i have ever come across
The bath seemed very thin and initially I wished that I had bought the heavier gauge steel. However, it still has a 25 year guarantee so must be o.k. and looks good now that it has been installed. The customer service and delivery were excellent thank you.
Mrs L Russell
Easy to speak to someone on the phone. Initially I was told the delivery would be Monday or Tuesday, but when nothing arrived by Thursday I rang. Apparently there was a stock problem. However the goods were despatched Thursday pm and arrived Friday pm.
Excellent service. We deal with lots of suppliers and were impressed with the service received from yourselves. Thank you.
Would recommend your company
Good prices excellent service! Constantly kept up to date during the whole process. Delivery was prompt on time and delivery driver friendly and polite. Would use Bathrooms Trade again without reservation.
We only found out once an order had been placed that you didn't actually have the goods in stock -had to wait a week, this wasn't clear at the time of ordering. On this occasion it didn't actually matter as my cm was in no rush but I would have been really annoyed if I'd needed this quickly! Delivery driver was a very chirpy chap despite it being a really warm day.
Everything done on line and efficiently carried out. Excellent service
Good shopping experience
excellent service from start to finish
Purchase was on line so did not have a chance to rate sales staff
Thank you, lightweight and perfect solution for our odd shaped bathroom at a good price.
Outstanding service and support- thank you
Customer service was excellent. Although incorrect bath was sent, Jo was very helpful and efficient in sorting a replacement, which came quickly.
Very good product & services
Exactly what I wanted, delivered on time, would use again
good safe delivery service kept informed of purchase by e-mails,haven`t had to use the customer service. very pleased with the whole shopping experience would recommend
didnt deal with sales staff therefor couldnt rate them bought it on internet.we could have done with two delivery men as we are pensioners. would have found it impossable to get it into the house if the delivery man hadnt helped.
The team at Bathroom trade were very helpful particularly when I realised I had not ordered a pedestal for my sink! One simple call and it was sorted by the team.
Excellent quality and prompt delivery
good service thanks.
5 star for most things so enough said.
Mrs R Steel
It was very easy to locate the product on the website. It had a note that there was low stock on the product. I rang and spoke with the sales advisor, who clarified the expected delivery of products currently out of stock in the warehouse. The product actually arrived before that estimated date, which was good news for me.
Thanks, tray tested for draining but not yet fitted.
Thank you for efficient service. Telephone enquiry handled courteously and effectively.
Very helpful customer service when our delivery went missing. Thanks
Extremely happy with bathroom and staff were Very helpful
Very pleased with the service, quality and price.
Bath is of very good quality, exactly like the description on the website. Screen was of really high quality as well - compliments our new bathroom very nicely. The delivery was extremely quick as well.
Mrs Karen Hubbard
Every thing was fine once the stock shortage was sorted out.
Philip G Ormrod
Excellent price, quick delivery - a great all round experience Will definitely buy again
Although we have not fitted it yet, but it looks good. Very happy with service.
AS yet with going on holiday i have had no time to fit the shower tray
Victor j Card
Excellent service and goods as described
Very good customer services. Able to confirm delivery date and prompt delivery on the day and delivery person very efficient.
Price much cheaper than local store, delivered next day, what could be better?
I am very pleased with the product
Have not fitted the shower tray yet but it looks ok to me.
Satisfied with the service.
Disappointing that one of the items I ordered would not be available for 2weeks or more, especially as I paid extra for express delivery. I would have preferred to know this at the time of ordering. As I needed the items urgently, I ended up paying £55 more, for a similar shower door that could be delivered quickly. However, despite this, I found the customer service staff very helpful and efficient in resolving the issue. To their credit, I was informed early of the out-of-stock item, and in the end the whole of my amended order was delivered very promptly. Product quality looks fine at first glance.
gOOD sERVICE, VERY SECURE
job looks good quality very good many thanks
very good alround
mr k peacock
Easy purchase, great being able to choose delivery date, good product at reasonable price. Arrived quickly with helpful staff to move upstairs!
First time I have used your firm, will use again
The bath transaction was straitforward and efficient. Finding a wash basin is an altogether different problem! I still cannot find a traditional 2TH 550mm basin on your site. Twyford??
Haven't used the product yet
after the experience of having 2 broken doors from a different company it was a relief to have the door I ordered and in one piece so we could get into our en-suite again, thank you. pls note this is a private home so no e-mails please
I ended up ordering by phone, and the lady who took my order was EXEMPLARY. 100%. She completely checked every aspect of the order, and made certain that I would get what I wanted when I needed it. She made you look very good, and I still feel grateful to her.
Delivery should have been 2 No Men as guy said they dont carry anything heavy
You rang to say s/tray shown on website and ordered was not in stock, but you could send alternative. This meant late delivery.How often do you check items no longer available? Must say, person who rang was very courteous.
Everything worked well. It was a pity that not all the items were readily available, so there was a delay in the delivery; however, I was kept fully informed of the situation and all turned out right in the end. Thank you.
As a domestic buyer, you beat our own trade suppliers by over 30% on a comparable product. Well done, thank you.
Did not speak to sales staff - all done online.However, first radiator delivered was damaged meaning I had to call and speak to both after sales staff and courier (APC) staff too arrange a replacement, this was handled excellently and a second radiator was delivered within 24 hours and the damaged one collected for return.
just one little glitch with regards to delivery, but nothing major, will recommend you to all my friends products good, will definitely use you again. happy smiley face.
Great prices and excellent service! Our bath was delivered next day.
A great service from a great co: would deffo reccomend good friendley staff and a top class delivery !!!!!!!!!!!!!!!!
PLeasure to do business with a company like that.
Professionalism at its very best, Fast delivery, 110% from start to finish :-)
Very pleased with goods and speed of delivery
happy with my goods.
Alround good company
I was very pleased with both the product, which was quite a bit cheaper than other websites, and your sales service. I will certainly shop with you again.
Mr A C Brice
I have no problems recommending Bathroom Trade for their friendliness and efficiency. Products arrived when arranged. Now fitted and in use and superb.
Mr Phillip Dearlove
do not know quality of good yet not opened yet .waiting for plumber
the waste hole needs to be an option of where it is instead of having to recut it and filling in the one precut.
I am very pleased with the service provided and the process was very smooth. Thank you
My only complaint was that we didn't get any choice when the item was delivered and I'm not sure how I was expected to lift a large heavy shower tray from the kerb into my house (fortunately the friendly deliveryman DID help me).
internet purchase. Staff very helpful in arranging delivery when we were absent.
So pleased with the efficient and super quick delivery. Many thanks
Delivery was exceptionally quick - next day - but it would have been a good idea to let us know it was coming!! We received no email confirming delivery, just our order and then invoice. First we knew of delivery was a 'sorry you were out' card! Delivery driver informed us that they couldn't make calls to customers to give any further time of delivery details, but had noted my 'I will be out after 12' note and had got to me as soon as possible for re-delivery. Very pleased with shower door and well packaged.
Right from the moment we first contacted you the customer service has been excellent. The people on the phones had good product knowledge and were very helpful in answering our queries. The same goes for the few times I e-mailed with questions following our purchase. Good, no-quibble after-sales service, especially when there is a problem to be resolved, is always an important indicator of a company's quality and worth, and you certainly scored top marks there as well. Gold stars all round!
The whole experience from using the site, buying the goods and receiving them was effortless and stress free. Would highly recommend the company to anyone. Great service
Great team. Great items. Fast delivery. Excellent service. Would highly recommend
So good, I sent you a present,did you get it ?
Website very easy to use, delivery man very friendly indeed, would recommend this site to anyone wanting to buy any bathroom items.
Exalent service from reception and sales staff and were very prompt to find product.
great bath and great value.
We were very pleased with the customer service we received, alternatives were found to an out of stock item and staff were knowledgeable. Delivery was as promised. Would deal with this company again.
As I reside only 2 miles from your address, would have liked a quicker delivery.
An excellent 'all round' service with speedy++delivery - thank you
Brilliant service, and quality goods.
Just exactly what I wanted just to cut it and it fitted fine
Mrs P Stringfellow
excellent product and service
I can't say about your customer service because I had no reason to contact them
The lady that helped me on the phone was ABSOLUTELY AXCELLANT!!! The item I had bought was not what the plumber was expecting so I had to pay extra and get the better model. She arranged UPS to pick up the original item and deliver the new item. I can't remember her name but she had an "American accent". Please pass on my thanks to her for helping me out so PROFESSIONALY.
I located a product on the net but couldn't ascertain if it was the right size, I then rang the customer line and spoke with a very knowledgeable lady who steered me towards a better product, she was excellent and a credit to your organisation. I would have no difficulties recommending you to anyone.
Fast delivery easy transaction will use again
I am very pleased to have found your online store as the same shower tray from another supplier was 3 times the price. I didn't use your sales staff so I can't comment on their service. The delivery chap was nice but I didn't give it 5 stars as it was kerbside delivery only and I'm disabled so I had to make sure someone was in to carry the tray into my home. The cost was definitely 5 stars and the quality I won't know until my new shower gets fitted during my next hospital stay. All in all a very quick efficient service and hopefully a high quality one, so thank you.
Very pleased with sevive.
Excellent service. We had damaged item which I called customer service about at 4.30pm and the new item arrived by 7am the following day!
I have used Bathroom Trade before and if anything else the service from them has improved. It's now fantastic.
everything was excellent
Came on time Order correct as requested
Mr H Simpson
Very pleased with product and service. No complaints whatsoever.
I was very pleased with the buying and delivery process. Thank you. the shower trays look excellent-actually better than I expected. They are not fitted yet though .I will let you have the plumber's verdict later!
Very good products for price and exceptional service . Very happy and would recommend.
Very happy with products and service. Taps purchased were of very high quality, delivery man was very friendly and sales support exceptional. Would definitely use again.
Found the service to be very efficient and would certainly go back.
the quality of the bath was unquestionable but more expensive than some of a similar size, the bath panel arrived damaged but was replaced after sending a photo of the damage. The delivery service were excellent/friendly.
Best online service I tried
Your service was first class but i only have one quibble the delivery cost .I was not in a hurry for the items bought and thought a cheaper postage service could have been made available but i have my goods.
I was very impressed with the service from order to being delivered to site, the plumber said that the small bath was well made, my customer was impressed so I shall be contacting you when i require other items as I do lots of wet rooms and bathroom en-suite for my customer.
Steven Elphick (Elphick Buildings Ltd)
Excellent service. Order delivered within a few days of ordering. Delivered when they said it would be. Delivery driver very helpful and pleasant. Shower not yet installed so guess will have to reserve comments on that for now but everything appears to be OK with goods. Would definitely recommend for ease of ordering and delivery.
Easy and efficient purchase
Very impressed with the first class service
Excellent pricing,especially with the free waste baskets included. Impressive delivery with communication a few days before. The ' Man with the Van' was most courteous and didn't mind me expecting the goods on arrival. Keep it up!
excellent service will be buying off you in the future
I really did have excellent service from your sales & delivery staff. Many thanks. One of the easiest things I have ordered on line.
Everything was as described and on time. Thanks
Good quality goods delivered quickly
Great service , good price , grumpy delivery driver.
I am assuming goods are ok as have not unpacked them due to disability. I ordered them in advance as will not be fitted until My.
Great product at a competitive price...
I would recommend you and use you again
Delivered on time!! Thanks Team
VERY PLEASED ALL ROUND
Will use again.
lET DOWN AT START BY NOT HAVING SINK AS ADVERTISED, BUT GOOD AFTERSALES SERVICE
Our perfect shower screen was £450 in the shop we paid £269 from you delivery was very quick we our very happy customers :-)
excellent prompt delivery. won't hesitate to use again.
Fast, efficient service. Helpful staff when I phoned to check on delivery times, and the guy who delivered the goods was friendly and helpful.
An excellent service throughout the company deserves to succeed. Thank you
All round good service
Very pleased with the service that was provided, and will use the company in the future.
would recomend to friends
Very good company to trade with.
John J Bergus
Order placed on line and so we did not have any direct contact with sales staff. Quality of bath panel seems very good but not yet fitted
Very pleased, the website was a bit tricky not kowing the jargon etc but I got there. Delivery was quick and the shower enclosure was very high quality. Overall would definately use again.
The Manhattan screen is great quality and the folding function works perfectly in our small bathroom. Would recommend!
excellent service - tried very hard to source the item required. Kept me informed. I was always able to speak to the person dealing with the order.
Very pleased with the service I recieved, had a problem when paying which was sorted efficiently with a phone call (my error). The delivery driver was a little grumpy as we are difficult to find. Products appear good but as yet still packaged and awaiting installation by bathroom fitter. Very pleased that I was contacted by phone and items arrived when stated.
Excellent service, would recommend to a friend
Shower is up and running but instructions were pretty poor so it took longer than we expected to build shower cubicle. Better close up diagrams and photos, with dimensions would improve this.
I did all the transaction online and the whole thing was seamless and fine.
D R Waring
Great company to do business with Can't see the item you require call for a quote you will not be disappointed
Good service, Had to change my order before it was delivered, It was no problem for the staff, Delivery driver help to unpack all the parts. Thanks
a very good service and very competative prices and top class delivery service. will certainly use again and recommend to friends and work mates
first class service, delivered on time.would'nt hesitate to purchase again. buy with confidence,
My on comment is, that in the email acknowledgement there was a statement which said I would receive a delivery tracking mail. Following a call to your office I learnt that my product would be delivered directly from the manufacturer, and therefore no delivery details would be sent. You could add something to your confirmation system / emails to this effect. Anyway goods arrived by noon the day following the order.
bought on line so no contact with staff.
Excellent Service All Round Purchased a Bath screen, Shower door and tray although there was a delay with the shower door(From the manufacturer not Bathroom Trade)was always kept informed about delivery date by helpful staff now i have the product though it was well worth the short wait top quality Products and service at good prices.
Richard F, Norfolk
No problems,good quality products, delivered on time .
I had a need to return some goods , Jo in customer service's was a credit to the company in the way she handled the situation. The test of a great company is when they do the 'right thing' for the customer , and this company passed with flying colours.
very impressed with your online service
Excellent service, will use again as my first choice.
very good product,delivery fast and price very good.will use u again
Good service, exelent delivery.
verry pleased with purchase
Very helpful telephone and delivery staff - would definitely recommend to other people. Have not opened the boxes yet so can't really comment on quality but visible bits look excellent.
Will I be reminded of my discount code when I order next time? Thanks iskra Holstein
Good service all round
excellant service thank you
Delivery could have been a bit sooner but driver did extremely well in the snow, especially as we live on a steep hill!
Wasn't able to use tracker,apart from that for a first-time cannot fault.
i would like to thank all your staff especially the delivery staff for an excellent job
Fast, efficient service
Only flaw with the whole process was delay in dispatch due to taps not being available. We subsequently cancelled the taps and got them elsewhere so that rest of order could be dispatched in time for plumber coming. Then had to ring up to chase refund of payment for taps, but other than that would recommend!
i would like to thank all your staff especially the delivery staff for an excellent job
1 would buy from them again
Everything was very good, from start to finish, and certainly better than other online suppliers I have dealt with.
Good service, delivered on time
Will use again
The web site stated a free waste with chosen shower tray. I asked your adviser if I needed the £22 superior waste; he said it would be worthwhile - I bought it but assumed I would still get the 'free' waste( which I intended to fit to a smaller shower tray elsewhere). This was not the case.
found the items i needed,ordered them.email said they would be here 13/03/2013.sure enough 7.30 that morning they were here.exactly as it should be.thankyou for the service
Delivery was efficient even if it did take a little longer than I would have wished. Dealt with staff on the phone and everyone was friendly and helpful.
Very pleased, thank you.
Very pleased, thank you.
Cracking site and products for both trade and retail customers. I would and have recommended this site to my friends and colleagues
easy to order online really good prices and really fast delivery.would use again
All very good
Found dealing with this company a pleasure. Will use again, as we found goods,delivery and service 100%. Thanks Joe for the effort you gave and promote service advice.
My experience has been one of total satisfaction, the website was easy to follow, the price was good, ordering easy and delivery on time and the goods were undamaged............overall excellent.
Very good overall service
No additional comments
Not able to comment on quality as not installed yet. Looks fine thoygh
No problems at all
Despite messing you around with our initial order with you everyone was friendly and efficient and orders arrived when they said they would. The installed shower/toilet etc. are of good quality and I would recommend you to all.....Tricia Gingell.
Excellent staff and a great company to deal with. Thank you
James Kevin Doona
I have still not checked my goods for damage but i am sure they will be ok impressed with the delivery and the way the goods were packaged
Over all. Very good will use again
Very easy to deal with it - excellent communication throughout - would definitely recommend and use again
We are very pleased with our belfast sink it looks really good in our new kitchen Thanks Bathroom trade
Can't comment on customer service since I didn't use them. Everything went smoothly.Very impressed with the way the shower tray was packed.
Excellent service and the member of staff I spoke to was very helpful in informing me of availability of stock and getting the shower screen etc to us on time. Will definitely be using you again. Thank You.
Many thanks for your prompt and friendly service
delivery was excellent . Didn't need to talk to staff so couldn't rate how efficient they were . would use again.
No complaints,all good
Brilliant service, very fast delivery. The delivery guy was wonderful. Thank you.
Very satisfied with the quality of product and delivery
Delivery and was very jolly n friendly and helpful.
Havent installed my shower yet but it looks good quality. The shower tray espcially looks good too and well made. Delivery was very efficient and as expected. I also received a customer care call to update me on my order which was good.
excellent service and comms and would definitely use again if required.
Excellent service and great product. Thanks very much.
Excellent service, particularly from your telephone answering team. You don't respond to e-mails though! I sent 2 and neither were replied to.
Mrs T Chantrey
very prompt delivery very pleased with items ordered
Great value for money.
very good service
Very good service.
Items not yet installed but purchase and delivery experience all very good
customer service exellent and her no nonsence approach to exhanging our Shower Tray after we made an error with our measurements was very helpful and proffessional - I never fill these in, but I was so impressed and releived that I feel she deserves it - I am only sorry that I can not remember her Name Pls pass on my appreciation. The only disappointment after such a great service from every dept from the start was the Delivery Service, they called twice apparently and I missed them, a quick call or text was all that was needed to advise that they were in the area I have not rated the quality of your goods as I have not yet received them Rgds Mark Sheppard
Fast realisable and accurate, really helpful on enquiry and would order here first out of choice
good , quick service
Excellent quality and value
Excellent service. Thanks
Easy to use site, goods delivered very promptly
we are very pleased with the product and the service all round was excellant,will use bathroom trade in the future.
Good price, email prompts received to arrange delivery, goods arrived when expected. Good service.
All great thank you
R A Ward
Overall excellent service,had a slight problem with delivery dats but it was promptly put right.
All marvelous, thank you
R A Ward
Why do people bother with B&Q and Wickes.Top draw service 5 star
would use again
Thought your service was good and efficient . Delivery very good too.
excellant all round service, from enquiring,ordering and delivery.
All arrived in good condition and very quickly
delight doing business with you !
Overall very good
Good website, helpful staff, good price
quick service.phone to check if delivery could done next day.all received on time.
Would recommend this company to anyone who wants s friendly efficient and reliable service
good service. will use again
Delivery managing/customer services staff were particularly helpful - kept me up to date with stock levels and delivery dates. Very pleased with the service
We had a problem with the first delivery because the items had been damaged in transit. But this was rectified quickly and we received the replacement unit which we are delighted with.
pictures on papers with shower could be clearer thank you
mr stuart webster
Very fast delivery, very happy with service, would buy from again.Thank you
Mr K Proctor
Very good all round
would deal with again
well pleased with your product.
michael ronald snow
The customer service was excellent.Staff were so helpful and any query was dealt with immediately and in a most friendly manner.First class all round.
Excellent service all round. I was lucky to find the shower screen I wanted at a very good price as I believe it has now been discontinued. I was amazed and impressed at how quick and efficient the delivery service was and how I was kept informed
All very good. Delivery lead-time could have been reduced
Very good service and delivery.
Good price delivery service very good.
Great service!! ps didn't need to use customer service so not rated.
Very friendly staff.
excellent service from sales to delivery.Would definately recomend and use you again
Very pleased with everything. Thanks
Only received two of three items so far but no prolem, I was told I had to wait, then they would contact me to arrange delivery.
extremely pleased with the product and could'nt find a better price for same item, have yet to fit the door but don't envisage any problems,I also found the line dimension plan useful in deciding it would work in the limited available space outside of shower cubicle. not having to ask any questions I couldnt comment on knowledgability of staff but every other aspect of the transaction was excellent, many thanks.
Mr S Simmonds
First class service. Would use again
Quality products and good value for money. An excellent delivery service.
great service thank you
Very pleased with products and customer service. Will definately use Bathroom Trade again.
Excellent service goods arrived within 2 working days and price was cheaper for products than elsewhere. Will not hesitate tio recommend to friends and I will certainly use you again.
I choose this website because there was more information about the products than other websites I looked at. ie description and critical measurements of the product
great service and fast delivery
All round very good service and very very cheap compared to other online or store prices
Only rated delivery a 3 as i picked the item up direct from your supplier.
very quick reply about my missing part suppling next day first class service would recoment your company to anyone well done
Excellent service and communication about delivery
The service and delivery was very efficient. Have not yet installed the product so cannot comment on quality of goods.
i am awaiting refund of a product returned but im sure it is being delt with. i will be a returning customer
A special thanks to Dave on customer services for his prompt action in sorting out a couple of shortages on my order.
i ordered of the internet so i can not comment on customer service as i didnt talk to anyone
Good value for money, excellent service and local delivery staff were very good
Excellent pre and after sales service!
Very good service, thank you.
Miss H Dudley
good to deal with, kept in touch delivered as promised
Great customer service - thank you
We bought, as promised carriage free online, however when ordering by phone we were told carriage free deal was only on part of order and ended up paying £29.99 for carriage. That said delivery was very qiuick bang on time, Between the sales staff and ourselves we made a mistake on the order and they were very quick to sort out!! Very good srvice!!
Spot on best 300 ever spent
Very efficient. Ordered Friday and delivered Monday. Will return when other items required
good product,fast delivery - pity delivery charge was half as much again as the product.
Excellent service, a pleasure to deal with.
Very friendly and helpfull service.
Your website was easy to navigate, since im not IT literate I found everything I ordered was easy and quick to place my order, I did browse the internet and found your sale too be very competitive and the quality is very good, I would recommend you to friends and family.
Good overall service with quality products.
excellent quality service and products
very happy, will recomend to my friends
Excellent very quick service, would use again
Delighted with the products, shame the website didn't tell me there was no bath in stock and we had to waqit an extra week for delivery.
Excellent service and communication throughout
Great Produsct, Easy Transaction, Speedy Delivery, Fantastic Service, Many Thanks :)
Very good thanks.
Good, quick, efficient service. Thanks very much
Quite good all round
First class company to deal with
a pleasure to do buisness with will be using again for the pannels and taps thank you.
Excellent service ~ from initial browse for product required on the website, to customer service via telephone when shower door delivered required exchanging for larger size ~ to quality and fit of final product. Overall an excellent experience.
Mrs J E Lavington
All round good service.
First bath delivered was the wrong one and did not seem to be of the same quality as ordered. The Caymen bath originally ordered and delivered to replace it was the quality expected and came with the instalation instructions. Very satisfied and would recomend service to others.
Excellent service and quality goods
Good service Thanks
Iain Oakes Green
good online service and delivery
Excellent web site and very helpful over the telephone arranging delivery times
very happy with goods,good quality
Excellent service from the company,no problems atall.
Excellent item. Very easy to cut to shape with a small-toothed saw.
Very efficient, especially the delivery. Thanks
Prompt, efficient and helpful.
very good transaction
As Arnie said: 'I'll be back'
very friendly helpful staff. Excellent Price. Good communications regarding order and delivery. Friendly helpful delivery driver. Very good service, would recommend.
Mrs Verity Gravner
An excellent service that I would easily recommend to others, and would certainly use again.
overall an very good service
A very good service.
Excellent assistance from staff members. Although order made online a call was made to point out a problem with the selection
I was very impressed from start to finish, I recommend You already to my friends
Excellent service. Will be top of the supplier list for my next project.
Great from start to finish
i would like to thank janet of your sales team with helping returning goods and in the aid of my new order
When I had a problem, it was quickly and satisfactorily resolved
excellent service and delivery
Very efficient all round, would definately come back.
Miss S Steel
VERY GOOD SERVICE
Brilliant many thanks.
Very easy transaction. Goods arrived within 3 working days.
thanks for delivering so quickly
Excellent quality, service and value. Would definately recommend
Very happy with my purchase and would buy from BTO again.
polite and helpful driver delivery on time will probably consider buying more products from you
Lisa, one of your sales assistant, was absolute great and went above and beyond her call of duty to find a solution for me and within my timeframe. Top marks:-)
Tiziana de cinque
Got worried for delivery guy who didn't let me help unload. Shower enclosure good quality for cost.
I have stared the delivery although I picked up it is still reflctive of the service, all was very easy to deal with thanks!
Great service. Goods almost delivered before I placed the order.
Service and delivery were very good
J A Mirza
Good experience no issues at all and will certainly be using Bathroom Trade again in the new year.
Bathroom Trade was able to supply taps we needed although they were not in stock. A very friendly and efficient member of staff contacted the warehouse to check they could get them (other suppliers were unable to get them in time) The taps arrived well packaged and exactly when I was told they would. No extra charge for delivering to the Highlands of Scotland! Thank you, Bathroom Trade - a gold star for that.
We got what we wanted with no hassle and it arrived as stated. Good company to do business with.
Peter Thomas Middleton
the shower tray & enclosure,I ordered has not yet been installed.but I have removed all packaging & inspected it & the quality looks superb .it was delivered just days after my order went in.altogether very pleased,I would not hesitate to trade with this company again
Our first bath was damaged, but the customer care was fantastic. We got a phone call very soon after we submitted photos of the damaged item. The man who phoned back was very efficient and friendly. We received a replacement the next working day. Great service. :)
Excellent service, would recommend product & company. Thankyou.
Excellent service, really happy with product and speed of delivery.Brilliant!!