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Your Feedback
Overall Company Rating: 4.66


September 10, 2014, 08:09
Average Rating: 4.78

N/A

Imran Khan

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September 10, 2014, 07:09
Average Rating: 4.61

couldn't print the confirmation,as dissappeared from screen too quickly.didnt receive confirmation email either.a little disconcerting !!

Dawn McQuillan

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September 9, 2014, 19:09
Average Rating: 4.57

excellent delivery - enjoyable banter!

Ian Hamer

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September 8, 2014, 07:09
Average Rating: 3.94

Happy with most aspects. Would prefer to set up a credit account if possible?

Richard Vale

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September 4, 2014, 09:09
Average Rating: 5.00

Very pleased. Would use the company again.

Thank you

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September 2, 2014, 09:09
Average Rating: 4.72

Dealing with Bathroom Trade on the phone was easy. Demonstrated good knowledge of the products and alternatives

David Morris

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August 31, 2014, 07:08
Average Rating: 5.00

EXCELLENT SERVICE FROM PHONE ENQUIRY TO DELIVERY OF THE ITEMS WOULD HIGHLY RECOMMEND BATHROOMTRADE.CO.

PHIL HANNAN

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August 31, 2014, 07:08
Average Rating: 5.00

Excellent staff on phone, very helpful and polite. Would recommend this company.

Pete

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August 27, 2014, 14:08
Average Rating: 4.64

Would use again

P Humber

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August 26, 2014, 10:08
Average Rating: 4.89

Beautiful bath, just what we wanted and as described. Service was excellent and would certainly recommend.

Mrs Samantha Walker

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August 20, 2014, 20:08
Average Rating: 4.72

I did get a small refund after I have giving up hope of getting it, so that was too long maybe over 3 weeks.

Roberto Marteno

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August 20, 2014, 16:08
Average Rating: 4.94

A good overall experience

nigel moore

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August 18, 2014, 08:08
Average Rating: 4.56

Our main concern is that you DO NOT carry any IN/OUT of stock information on your website. As a result we bought a product that was on an unknown lead time (due to supplier problems) We were then Upgraded to an alternative at more cost then after chasing this after waiting for a delivery date found this was also on a long lead time after more chasing told the company was having delays due to a merge of sub companies. At no time did any promise of a ring back after a week ever happen (three+ occasions) Finally delivery happened after a period of concern over whether the truth was you had gone bust and our money was lost - hopefully your top management has learnt some lessons! I cannot in all honesty recommend you to others - can you blame me!

Bob Mitchell

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August 18, 2014, 08:08
Average Rating: 4.83

Brilliant service, and prompt delivery, only negative was bath didn't have protective film on and had few scratches on.

Peter

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August 17, 2014, 08:08
Average Rating: 4.67

everything was to my satisfaction and i would consider using bathroom trade again

stu wright

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August 10, 2014, 10:08
Average Rating: 3.94

Good price and service.

Derek Skingle / Meg Green

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August 6, 2014, 20:08
Average Rating: 4.94

Wall post cover caps are missing. Will try and get in touch. Apart from that no compaints

Lynn toser

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August 6, 2014, 09:08
Average Rating: 4.94

The only issue was with the courier service used- trying to get a very large vehicle down a terraced street. Other than that great quality and price

Tom

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August 4, 2014, 18:08
Average Rating: 5.00

Next day delivery, how good do you want it to be!? bath out of stock so offered better quality, higher value bath at no extra cost, amazing service all round.

N Hutchinson

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August 4, 2014, 15:08
Average Rating: 4.94

good prices, speedy efficient delivery

mark newman

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July 29, 2014, 16:07
Average Rating: 4.71

Very prompt delivery. Good product at competitive price.

Agnes Carlisle

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July 23, 2014, 12:07
Average Rating: 4.86

Good value product and efficient service.

Agnes Carlisle

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July 22, 2014, 17:07
Average Rating: 4.78

Would be handy if the couriers sent the customer a text with an hours time slot. Incidentally, when I rang for an update Jo gave me an indication within 5 mins.

Ian

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July 20, 2014, 05:07
Average Rating: 4.50

all in all very good service and product.

Lisa Overington

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July 20, 2014, 03:07
Average Rating: 4.89

Top quality products at low prices with friendly, reliable and professional service. Thank you.

Amirah Chaudhry

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July 17, 2014, 13:07
Average Rating: 4.89

quick to send item, thank you

barbara pedley

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July 16, 2014, 18:07
Average Rating: 4.56

The Manhattan show door was very easy to install. Very good quality and would recommend to all. Izzy at Bathroom Trade was excellent to deal with and immediately sorted out a delivery query for me, there and then when I was on the phone. Would recommend the company to anyone interested (and have already done so to the person who installed the door.

Andrew

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July 16, 2014, 08:07
Average Rating: 4.94

Please see previous feedback

Colin Monnery

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July 16, 2014, 08:07
Average Rating: 5.00

Good quality product at a good price. Very helpful staff and delivery arrangements.

Colin Monnery

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July 15, 2014, 07:07
Average Rating: 4.44

trust this site

C Foley

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July 14, 2014, 13:07
Average Rating: 4.94

The first bath we ordered was out of stock although only found that out on phoning to find out where our order as. The helpful lady offered us an alternative bath and a refund of the difference in the price and that was delivered quickly so just waiting on the refund.

rachel jones

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July 14, 2014, 07:07
Average Rating: 4.94

Excellent Service

Staurt Scaife

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July 12, 2014, 07:07
Average Rating: 4.56

Delivered damaged taken away and sent again on overnight service. Brilliant service

Adele waddington

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July 10, 2014, 18:07
Average Rating: 4.50

Efficient delivery, great value for money

Calum Anderson

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July 9, 2014, 18:07
Average Rating: 5.00

everything was simple and straightforward could not fault anything would definitely recommend

margaret caruana

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July 9, 2014, 11:07
Average Rating: 4.94

Every thing was great. I would use again and again.

Vivienne Irvine

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July 9, 2014, 08:07
Average Rating: 5.00

quick delivery and right product

Sohail Abbas

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July 5, 2014, 09:07
Average Rating: 4.33

Sales staff where excellent. Issue with product description was dealt with efficiently and quickly. Thanks to Jo I couldn't recommend Bathroom trade more.

Richard

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July 5, 2014, 06:07
Average Rating: 5.00

easy purchase will use again

michael

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July 1, 2014, 18:07
Average Rating: 4.94

Not yet fully installed but very pleased so far.

Dave Hammond

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June 30, 2014, 08:06
Average Rating: 5.00

Both friendly & knowledgeable Staff I have no doubt, but had no personal contact. Very east site to use. Always recommend to my clients.

Dave Orchard

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June 29, 2014, 09:06
Average Rating: 5.00

Very satisfied with everything thank you

Hazel wesley

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June 28, 2014, 09:06
Average Rating: 3.56

Brought a shower screen (folding)this was so that I could fold into the bath rather then out. the screen allowed this but was set up already the wrong way. I then had to remove all the glued parts. and reset the way I wanted. This should be left not set up to allow the user to do as they want from the start. Observation.

Ray George

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June 25, 2014, 18:06
Average Rating: 4.78

Very happy even when order came short replacement was found quickly only criticism would be I had to ring to sort yhe problem out would have liked a call to tell me what the problem was before I had to ring

Neil Clarke

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June 25, 2014, 16:06
Average Rating: 5.00

Thanks. Product exactly as described on your website and very efficient delivery.

Andy Wilkinson

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June 25, 2014, 15:06
Average Rating: 4.61

very helpful , fast delivery and good communication , many thanks

paula

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June 24, 2014, 10:06
Average Rating: 4.67

Delivery delayed due to being supplied via third party, but your staff extremely helpful. 3 star rating for cost as I supplied at the time of order a lower quote ae per your "Beat my Quote" policy, but received no response. Never less a good service

Colin Brown

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June 22, 2014, 21:06
Average Rating: 4.50

no comment

Hilary Power

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June 21, 2014, 08:06
Average Rating: 4.78

Very polite and professional

Mr PJ Durant

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June 19, 2014, 20:06
Average Rating: 4.75

Leg missing in order phoned up a leg was sent out promptly after sales service is imperative when in business of installing bathrooms for customers

mr k porter

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June 16, 2014, 11:06
Average Rating: 4.83

Everything was straightforward on the website and the whole process proceeded smoothly.

Marjorie Ann Wilson

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June 16, 2014, 09:06
Average Rating: 5.00

P&P rather high at a 1/3 of the cost of the product, but arrived promptly. ordered online so did not speaker with customer service.

linda thorne

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June 15, 2014, 20:06
Average Rating: 4.56

Happy with service, would use this firm again.

G.A.Bibby

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June 15, 2014, 09:06
Average Rating: 4.67

I was promised a call from the delivery man an hour before delivery so I could get a pass out from work but I never received one-by chance my partner was home early otherwise no one would have been there. Apart from that hiccup the product and it price is excellent.

Joan Grimadell

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June 13, 2014, 21:06
Average Rating: 4.72

Tray looks ok but not got round to fitting it yet.I had intended using legs to lift up for waste,but notice you advise fitting on cement mix slab.Is this possible? No problem at all with ordering and delivery was earlier than expected. I will definately use you again. Many thanks.

Geoffrey Eddleston

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June 13, 2014, 11:06
Average Rating: 4.57

Excellent company to deal with - everything arrived in a few days - no problems at all

Pamela Adams

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June 11, 2014, 18:06
Average Rating: 4.94

good service

r cooper

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June 11, 2014, 08:06
Average Rating: 5.00

Excellent service and quality. Good value.

Eric Mitchell

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June 10, 2014, 20:06
Average Rating: 4.57

GOOD QUALITY SERVICE AND GOOD QUALITY GOODS. MY 2ND TIME USING YOU AND I AM SURE I WILL IN THE FUTURE

Raymond Rowe, Leda Building Services

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June 10, 2014, 09:06
Average Rating: 4.50

Ordered online so didn't speak to your staff. Delivery prompt and efficient. Wanted a specific size shower tray, not the most popular around. Not yet unpacked so not sure of quality, time will tell.

Jane Lewis

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June 8, 2014, 10:06
Average Rating: 5.00

Very efficient and quick service. Thanks.

Sandra Doyle

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June 8, 2014, 09:06
Average Rating: 4.71

The process of ordering on line was easy and their was no need to too talk with the staff.

Steven Walton

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June 7, 2014, 18:06
Average Rating: 4.36

Website was fine to use. Delivery was prompt and driver was helpful.

David Evans

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June 7, 2014, 17:06
Average Rating: 4.64

Excelent service

Sonia McCormick

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June 4, 2014, 13:06
Average Rating: 4.11

Good service and price but would have liked tap holes to be drilled onto bath.

Luci

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June 3, 2014, 13:06
Average Rating: 5.00

Excellent to deal with.

Joe Galvin

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June 3, 2014, 10:06
Average Rating: 4.44

So far so good ,but not installed yet

filtzmoos

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June 2, 2014, 09:06
Average Rating: 4.94

All good service. Recommended.

John Roughley

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June 1, 2014, 09:06
Average Rating: 4.86

Great service and very good website to allow accurate purchasing on line

Andrew Durston

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May 30, 2014, 05:05
Average Rating: 5.00

Excellent product and and after service.

Norman.

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May 29, 2014, 12:05
Average Rating: 4.83

Great around service

David March

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May 28, 2014, 15:05
Average Rating: 4.78

Nothing to complain about. Very good service and product. Thank you.

A G Reedman

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May 28, 2014, 09:05
Average Rating: 4.56

None

Abdul Parkar

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May 27, 2014, 23:05
Average Rating: 4.78

Very satisfied - and you very kindly accepted a return later than you had agreed to - thanks again.

Chris McLeod

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May 27, 2014, 11:05
Average Rating: 3.89

Just a bit of confusion over delivery as I was awaiting delivery at one address while meantime goods were delivered where I wanted them delivered in the first place. So it worked out OK in the end - just a little frustrating.

Lesley Chalmers

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May 27, 2014, 11:05
Average Rating: 4.89

Excellent service and very quick delivery. Many Thanks

Paul Simpson

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May 27, 2014, 11:05
Average Rating: 3.86

Good update of order where it is in the system to expected delivery date

Malcolm Strickland

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May 26, 2014, 12:05
Average Rating: 4.39

After a terrible experience with another online bathroom/plumbing retailer, we were a little concerned about trying another but we're glad we found you and would not hesitate to recommend you or order from you again. The shower tray was a great price and good quality but it was also well packaged and delivered promptly. Many Thanks

K Dunn

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May 26, 2014, 10:05
Average Rating: 5.00

From initial enquiry about the product through to final delivery everyone was extremely helpful and fruendly. Nothing was an effort. Cistern installed and looks fabulous. Thank you. Mark

Mark Savory

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May 26, 2014, 09:05
Average Rating: 5.00

I had to change my order a couple of days after placing it but before it was despached....Bathroom Trade was exceptionally helpful, friendly and very efficient! I will go back to Bathroom Trade again again and again! 100% brilliant!!!! Thank you guys!!!!!

Deborah Hampshire-Tiller

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May 25, 2014, 21:05
Average Rating: 4.17

Over all the shopping experience with Bathroom Trade was very good other than a problem with the delivery to a transport company for onward delivery to the Isle of Wight. The problem was corrected by Bathroom Trade but added £40 to the cost of the purchased item. Will use Bathroom Trade in the future.

Mike Spencer

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May 21, 2014, 13:05
Average Rating: 3.83

Good technical advice from Paul. Calls returned when promised.

Paul Gloyens

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May 21, 2014, 12:05
Average Rating: 4.56

Emma was a great help, pointing out an error on my order and also offering alternatives due to the original items being out of stock.

Greg Young

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May 21, 2014, 08:05
Average Rating: 4.57

Found just what we won't at a reasonable cost

Elaine

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May 20, 2014, 21:05
Average Rating: 4.22

Goods only just received and not yet installed. Smallest of mark on top of bath corner even though packing was around corners. Cannot wait to exchange as need to install tomorrow.

Colin Dudley

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May 20, 2014, 15:05
Average Rating: 5.00

Excellent service and products and extremely helpful customer service/ sales team.Thank you for prompt delivery and I will definately use bathroom trsde for all my future items.

Mike Tiller

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May 20, 2014, 13:05
Average Rating: 5.00

Great prices, great customer service plus friendly advice if you need it. Highly recommended.

Clive Green

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May 20, 2014, 13:05
Average Rating: 4.61

Delivery was supposed to be between 0900 and 1700......it arrived at 0720hrs without the 30 minutes notice requested as I do not live on site. Driver friendly and apologetic tho'.No problems in the end.

Martin Gooderson

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May 20, 2014, 08:05
Average Rating: 4.89

good experience overall

Paul Gay

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May 18, 2014, 07:05
Average Rating: 5.00

I did not have contact with sales staff as I ordered online so am unable to comment regarding customer service

Pauline Choppen

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May 14, 2014, 20:05
Average Rating: 5.00

Speedy service would recommend

Merle lewis

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May 14, 2014, 20:05
Average Rating: 5.00

Speedy service would recommend

Merle lewis

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May 14, 2014, 12:05
Average Rating: 5.00

All went well. thanks

terry

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May 14, 2014, 10:05
Average Rating: 4.56

Everything went very well.Any queries handled in a friendly and competent manner.

K.Jones

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May 13, 2014, 18:05
Average Rating: 4.78

The reason I have given 3 for delivery is I live alone and had to carry a bath indoors on my own and take apart a massive pallet and take to tip. I just about managed it. If it was my parents they wouldn't be able to do it. There should be another option

Donna Joyce

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May 13, 2014, 09:05
Average Rating: 4.06

Service was good

Umesh Tailor

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May 13, 2014, 07:05
Average Rating: 5.00

Great service

miss j humpage

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May 13, 2014, 06:05
Average Rating: 4.83

Though the frame width was described as adjustable down to 700mm,it is not. The actual minimum width is 715mm which fortunately was the size of the opening and was a tight fit bot ok. Apart from that, the installation was quite straight forward for the average DIY enthusiast.

Allistair Perry

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May 13, 2014, 05:05
Average Rating: 4.00

DELIVERY TOOK A LITTLE WHILE TO HAPPEN BUT LIAISON WITH OUR BUILDER WAS GOOD - THE EMAIL CHASING DELIVERY WHICH I SENT AS THE PURCHASER WENT UNANSWERED, HOWEVER.

Victoria

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May 12, 2014, 10:05
Average Rating: 4.11

Delivery man needs a personality transplant,, but apart from that goods good value for money and customer service to bring forward delivery date very good

A Foreman

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May 12, 2014, 08:05
Average Rating: 4.67

Delay with delivery of item but kept well informed. Happy to wait for product since couldn't find better price elsewhere.

Juliet

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May 11, 2014, 14:05
Average Rating: 4.22

Very high quality ptoduct great value for money and fast delivery

John hatchett

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May 11, 2014, 14:05
Average Rating: 4.22

Very high quality ptoduct great value for money and fast delivery

John hatchett

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May 11, 2014, 07:05
Average Rating: 5.00

Excellent service, goods delivered quickly and packaged very well. Good quality items. Will definitely buy from bathroom trade again and recommend this company to others.

Lisa Ford

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May 10, 2014, 08:05
Average Rating: 4.89

Very happy with overall services.

carol dickenson

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May 8, 2014, 21:05
Average Rating: 3.75

If I had known the bath was not in stock I would not have paid extra for faster delivery, still arrived in 7 days though

Christopher Rush

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May 8, 2014, 11:05
Average Rating: 5.00

a fantastic job kept us informed delivery sevice/time second to none

pauline andrew

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May 7, 2014, 17:05
Average Rating: 3.94

would definitely use again.

sue wallis

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May 4, 2014, 18:05
Average Rating: 5.00

Excellent service throughout. There was an item missing on delivery but this was quickly rectified. Good product and good value for money.

John Taylor

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May 4, 2014, 08:05
Average Rating: 4.94

Excellent contact from Customer Services, delivery exactly on the day I wanted it - would definitely recommend.

Jacqueline Tanner

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May 4, 2014, 10:05
Average Rating: 4.28

was very glad to receive a phone call from the company to discuss my special requirement.

Caroline Chamberlain

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May 2, 2014, 22:05
Average Rating: 4.67

All without fuss and delivered quickly, with a choice of delivery dates. Great!

Ian Baldwin

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May 1, 2014, 09:05
Average Rating: 5.00

Glad I found your website. I was looking for small size bath for a while and most places do not do this size. At the sale price it was excellent value for money. Thank you.

W Mallam

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April 30, 2014, 10:04
Average Rating: 4.72

As a private customer not a tradesman I need extra help and advise other than the internet telephoned spoke with a Emma who was a lovely helpful lady Thanks

Fay Burnham

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April 30, 2014, 10:04
Average Rating: 3.89

Not bad prices and quality is spot on.

l kerkhi

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April 29, 2014, 08:04
Average Rating: 4.83

Very swift and efficient

sandra

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April 28, 2014, 15:04
Average Rating: 4.86

very good product at a reasonable price, delivery excellent driver very helpful.

L Parkes

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April 28, 2014, 11:04
Average Rating: 5.00

Prompt and efficient. Exactly what we wanted

C Campbell

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April 28, 2014, 07:04
Average Rating: 5.00

great service all round

danny beattie

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April 27, 2014, 22:04
Average Rating: 4.00

Great product but let down a bit by the delivery service, who arrived 2 hours before the pre-arranged time when I was not there!

Steve

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April 26, 2014, 08:04
Average Rating: 4.17

Bath and taps installed and looking good. 5* is not a rating I often use

jean d

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April 25, 2014, 19:04
Average Rating: 5.00

Excellent service throughout the purchase

Malcolm Laycock

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April 25, 2014, 16:04
Average Rating: 5.00

good item, good delivery service very quick.Highly recommended. would use again. many thanks

stephen simpson

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April 24, 2014, 14:04
Average Rating: 5.00

THANK YOU VERY MUCH THE ITEM ARRIVED WITH NO DAMAGE.

PETROV

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April 23, 2014, 11:04
Average Rating: 4.39

All as ordered and delivered in good condition.

mark weeks

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April 22, 2014, 20:04
Average Rating: 5.00

excellent product range I found exactly what I wanted at a good price and fast delivery

simon chuter

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April 22, 2014, 14:04
Average Rating: 4.00

Faaulty goods replaced without quibble

C Simmonds

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April 22, 2014, 12:04
Average Rating: 5.00

Excellent service. Many thanks.

Neil Matthews

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April 22, 2014, 10:04
Average Rating: 4.94

Very good service

Mr Clive oldmeadow

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April 21, 2014, 11:04
Average Rating: 5.00

Excellent from start to finish

andrew hedges

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April 19, 2014, 22:04
Average Rating: 4.89

Friendly, helpful staff, very satisfied with the service.

Jill

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April 19, 2014, 14:04
Average Rating: 4.14

the bath was delivered quickly only part missing was the split-washers

roy fenn

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April 17, 2014, 19:04
Average Rating: 4.89

Not installed yet but the bath looks good quality. Delivery man was very helpful and cheerful but I had to ring to ask an approximate time of delivery as I was told between 8 and 5. On the whole though very good service and I would recommend the company.

Jenny Thatcher

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April 16, 2014, 07:04
Average Rating: 4.44

Excellent service.

Owen Gregory

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April 15, 2014, 08:04
Average Rating: 4.67

Excellent service throughout the transaction. Called us when you realised there was a change in spec. of the product we ordered and explaind that we could return the product if we were not satisfied. Very helpful at all times.

Mike Lewis

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April 14, 2014, 18:04
Average Rating: 5.00

i did not speak to your staff but my wife was deighted by the response

james mccormick

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April 14, 2014, 14:04
Average Rating: 5.00

Cannot comnent on quality as due to my disability i had ordered the incorrect shower enclosure so i did not undo the packageing.

carol dickenson

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April 14, 2014, 12:04
Average Rating: 4.94

Fantastic company to deal with from initial contact to the delivery of our goods.

JOe Galvin

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April 14, 2014, 12:04
Average Rating: 4.89

I would recommend your company !!

Brendan Sheehan

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April 14, 2014, 08:04
Average Rating: 4.28

Had a problem with a pentagon shower tray; the wrong handed tray was delivered, despite a lenghty conversation with the sales staff. However, the problem was sorted out quickly and efficiently: I am a tradesman, and will be using you again, due to the way the problem was sorted. P S You haven't collected the original tray yet....!

John Hammond

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April 14, 2014, 08:04
Average Rating: 4.93

Very good service, many thanks

Peter Thompson

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April 13, 2014, 12:04
Average Rating: 5.00

Excellent customer service.

Mrs Bosser

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April 13, 2014, 11:04
Average Rating: 4.78

Exellent overall service,productsfrom top Manufacturers,delivery second to none and top service from staff at both ends.

A.r.miller

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April 12, 2014, 21:04
Average Rating: 5.00

A good product at a good price delivery as promised.

Peter Martin

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April 12, 2014, 14:04
Average Rating: 5.00

It was just what we wanted at the right price

J L Bamber

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April 12, 2014, 08:04
Average Rating: 4.72

Excellent product and service, just a pity a cheaper delivery option was not available.

Robin Coulter

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April 12, 2014, 07:04
Average Rating: 5.00

delivery driver dumped pallet on pavement. We had to lift heavy items into the garden to check over.

william malloy

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April 10, 2014, 20:04
Average Rating: 4.61

all good thanks although delivery driver had a bit of a moan that i was not there and my 82 year old father in law had to help him .i did state that there would be no one there when i was asked on line! apart from that happy.

Chris Wardle

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April 10, 2014, 00:04
Average Rating: 4.83

A very good service with good information on delivery at every stage.

Dr Paul Marshall

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April 8, 2014, 12:04
Average Rating: 5.00

Could not believe how quick our goods took to be delivered. We found everything we needed and such a reasonable price. Would defiantly use again in the future.

Mrs T Baxter

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April 8, 2014, 10:04
Average Rating: 4.44

I did not meet the delivery team so cannot comment on that.

clare ludlam

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April 7, 2014, 11:04
Average Rating: 4.64

Every thing fine so far, units purchased are not installed yet but if they are as good as your prices and service , then I expect no problems

Raymond Rowe, Leda Building Services

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April 7, 2014, 07:04
Average Rating: 4.78

Very impressed with the service will use again

Gareth price

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April 6, 2014, 20:04
Average Rating: 4.78

Good efficient service

Nigel Awcock

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April 6, 2014, 17:04
Average Rating: 3.94

excellent service product looks and feels good,havn,t installed yet,so far so good.

w maloney

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April 5, 2014, 20:04
Average Rating: 4.67

no problems

r harrison

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April 5, 2014, 09:04
Average Rating: 4.83

The shower tray was as advertised and arrived in good condition. Unfortunately I wasn't able to use the waste supplied due to the floor clearance. Do you wish me to return it?

Mrs Geraldine Travers

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April 2, 2014, 21:04
Average Rating: 4.94

100% happy

ritchie innes

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April 2, 2014, 07:04
Average Rating: 3.78

Should inform customers prior to the order that if goods being delivered to a different address than the billing address, ID will have to be issued. We are a business and our materials always get send to the site address & we have never had to supply ID on any other company order.

Sharon Hastings

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April 1, 2014, 19:04
Average Rating: 5.00

I did not speak to anyone it was all done on line other than someone leaving a message on my voicemail to let me know when delivery would be made. It arrived at my partner's work as we requested and on the day specified.

Marilyn S Ford

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April 1, 2014, 13:04
Average Rating: 4.78

Wonderful service, excellent products and very efficient delivery.

John Clement

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April 1, 2014, 11:04
Average Rating: 5.00

Delivery costs exceptionally high in comparison to the cost of the shower tray - it nearly doubled the cost.

Kate Darbyshire

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April 1, 2014, 09:04
Average Rating: 4.44

Good efficient service

Keith bartrop

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April 1, 2014, 09:04
Average Rating: 4.86

The service was fantastic but the only issue i have is that I ordered a 800x800 shower tray and what arrived was 820 x 820. Not your issue but a manufacturing issue.

Ian Howard

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March 31, 2014, 13:03
Average Rating: 4.71

excellent service and delivery

ian coe

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March 31, 2014, 08:03
Average Rating: 4.33

Shower door damaged on receipt probably due to being roughly handled in transit - problem quickly sorted by Coram but delayed installation by two days!

Nicholas Corbin

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March 31, 2014, 03:03
Average Rating: 4.33

delivered rally fast

mark bradley

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March 28, 2014, 13:03
Average Rating: 4.50

Overall experience great. Had to call them on a couple of occasions and each person I spoke to was friendly, helpful and knowledgeable. The 2 lower stars I have given are for ease of payment which was difficult for me as they dont take Maestro debit cards which was the only card I had with enough cash available so I had to organise a bank transfer as I dont have a PayPal account and the other is for delivery. On ordering they only ask for a landline number (I believe for security purposes)which is then given to the delivery company and as we are out a lot and no answer phone facility delivery was delayed and I ended up calling Bathroom Trade and offering them a mobile number. Maybe best to ask for a landline number and an alternative for the delivery company? However once delivered to my workplace the man was very helpful and put it straight in the car for me. All in all a not too much hassle process and Thankyou.

Ann Carroll

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March 27, 2014, 09:03
Average Rating: 4.28

The staff were really helpful when I phoned with questions. They were clear about both product and delivery. thank you

janet Mansford

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March 26, 2014, 14:03
Average Rating: 4.94

Very happy apart from the fact that covers for the first shower door were left off and had to be sent on, which meant that I then had to replace them (job done twice)

DAVID CASWELL

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March 26, 2014, 10:03
Average Rating: 4.78

Delivery of the shower unit was a little precarious due to the slightly unstable way the unit was fixed on the pallet. If I hadn't steadied the pallet during the unloading and transporting to the house, I'm sure the pallet would have toppled over.

David Dawes

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March 26, 2014, 08:03
Average Rating: 4.72

Delivery was made on the day advised. Very efficient company Thank you

V. Hughes

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March 26, 2014, 09:03
Average Rating: 4.89

bath was delivered very quickly and excellent for the small space we have, price paid was approx £150.00 cheaper than any local suppliers, from order to delivery took 4days a local diy outlet offereda delivery of 7 weeks thanks again for a good priced bath and speedy delivery

jean stockdale

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March 25, 2014, 06:03
Average Rating: 5.00

Shower tray is excellent quality and value

Paula

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March 24, 2014, 17:03
Average Rating: 3.67

had some problems with quality of fittings not major things but took lots of phone calls to get items replaced, ie shower glass seal replaced but still not fit for purpose, also cistern handle still loose but not as bad before being replaced. bath panel very difficult to get on and off.

Ralph

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March 12, 2014, 21:03
Average Rating: 4.11

Cannot comment on staff as no need for interaction all else great

Becky

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March 18, 2014, 07:03
Average Rating: 5.00

Way back in 2009 I brought my first bathroom suite and I was very pleased with it.

Mrs S Harding

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March 18, 2014, 08:03
Average Rating: 5.00

The sales gentleman was very helpful and explain step by step on how to replace my sink push down waste plug and I was very greatful as I am just a house wife that tries to do as much DIY myself.

Mrs S Harding

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March 17, 2014, 21:03
Average Rating: 4.67

Would definitely recommend company to friends. We saved over £100 to quote from a local supplier

Barry kirtlwy

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March 18, 2014, 10:03
Average Rating: 4.61

Despite a problem with a semi pedestal Jo sorted the problem with knowledge and good humour

alan wilson

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March 19, 2014, 09:03
Average Rating: 4.61

The new tub is yet to be fitted, but happy with the goods.

Jon

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March 19, 2014, 14:03
Average Rating: 3.56

Only let down is your delivery time scale, on the 2 orders I have placed both with express delivery paid for I have had problems with delivery, on both orders 1 item, a small item, has not been in stock and delivery not made due to this, if I been informed then delivery of the main bulk of orders item could have been made and outstanding items at the later date which would have not caused me any problems.

Bridget Hewitt

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March 21, 2014, 11:03
Average Rating: 4.00

Satisfied and will use Bathroom Trade again.

Chris Hardy

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March 22, 2014, 07:03
Average Rating: 5.00

Nice product. Excellent service from the seller and 5 Star treatmentt from the delivery service. THANK YOU for a super smooth transaction. Highly reccommend :-)

Mary Laurenson

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March 22, 2014, 16:03
Average Rating: 4.71

Excellent product clearly described - arrived when told it would and driver was very helpful

S Friend

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March 22, 2014, 19:03
Average Rating: 4.78

good service, delivered on time, nice product, will be back for more!

peter harris

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March 23, 2014, 07:03
Average Rating: 4.94

Not fitted the bath yet but looks good so far

N J Appleby

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March 23, 2014, 07:03
Average Rating: 5.00

Happy with my purchases

S street

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March 23, 2014, 10:03
Average Rating: 5.00

would use you again

Denis Craig

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March 10, 2014, 20:03
Average Rating: 4.86

I didn't think the bath came with a waste system but it did . Very good service right down to the delivery service very friendly ..

Lance hill

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March 11, 2014, 06:03
Average Rating: 4.94

Delighted with my purchase.....excellent all round service. Will be ordering more today !

Julia Hughes

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March 11, 2014, 09:03
Average Rating: 4.44

I was impressed with the service I received and have recommended you to friends who are installing bathrooms.The only problem was the delivery lorry had no lifting help therefore had problems moving heavy goods from the lorry.

G.Kelsey

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March 11, 2014, 11:03
Average Rating: 5.00

Excellent alround service. Thank you.

Peter Bray

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March 5, 2014, 17:03
Average Rating: 4.61

Idler I could have got the same item and quality cheaper if I had shopped around more

Kathleen e.King

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March 5, 2014, 18:03
Average Rating: 4.39

A delivery problem and a pick up of an incorrect semi pedestal was handled very efficiently by Jo

Alan Wilson

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March 6, 2014, 16:03
Average Rating: 3.71

Didn't deal with sales staff, so couldn't answer that question Please do not put me on a mailing list

Greg Nuttgens

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March 6, 2014, 23:03
Average Rating: 4.56

I was very impressed by the swift and professional service. Unfortunately I was unable to use the waste as supplied. Is there any chance of a rebate on this item please

Mrs Geraldine Travers

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March 8, 2014, 10:03
Average Rating: 4.39

Goods yet to be installed so can't accurately rate quality. Packaging was partially water damaged

N. Miller

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March 7, 2014, 21:03
Average Rating: 5.00

Very pleased with the service I have received. The item I purchased came well wrapped and in excellent condition. I will purchase items from bathroom trade again.

C j mason

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March 10, 2014, 09:03
Average Rating: 5.00

Very easy experience, all went well and good interaction with staff

Roz Bicen

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March 10, 2014, 09:03
Average Rating: 4.06

everything was fine

Mike Rush

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March 5, 2014, 06:03
Average Rating: 4.57

Overall experience was great. Didnt take delivery personally but the early morning delivery was great. Havent spoken to your staff but sales/delivery comms great.

Ray Goodhall

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March 4, 2014, 19:03
Average Rating: 4.72

I am a returning customer very pleased with my items.

Sushila

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March 3, 2014, 08:03
Average Rating: 4.67

All good arrived when said quick and efficient. Was on the phone to your staff to check time of delivery and was told that he should be outside now and he was! Fabulous.

Debbie lawes

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March 3, 2014, 15:03
Average Rating: 4.89

All very good. Would definitely recommend.

Pete Barnard

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March 2, 2014, 09:03
Average Rating: 4.89

Thanks great service

Evelyn Temple

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March 3, 2014, 11:03
Average Rating: 5.00

Delivery driver was very pleasant and helpful. Belfast sink seems to be very good quality, not installed yet. Overall first impressions, excellent. thanks.

paula harris-allen

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February 28, 2014, 22:02
Average Rating: 4.94

Very pleased with the purchase and with the help in purchasing the sink I wanted,it came very well wrapped and in excellent condition would recommend using this seller again.

c j mason

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February 26, 2014, 11:02
Average Rating: 5.00

faultless service 100%

leonard trewin

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February 26, 2014, 08:02
Average Rating: 3.89

Packaging damaged and loose. Bath surface scuffed, hopefully the film has protected it.

M Howell

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February 26, 2014, 16:02
Average Rating: 4.56

All good: would definitely use again. One small thing -- a better choice of shower trays would be useful. Delivery slot information was very helpful and accurate.

Stefan Brenner

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February 25, 2014, 20:02
Average Rating: 5.00

Very pleased with goods & Delivery

colin bates

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February 25, 2014, 14:02
Average Rating: 5.00

Very good service, Very polite sales staff, would recommend your company.

Veda Roberts

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February 25, 2014, 15:02
Average Rating: 5.00

Good quality value for money

John thompson

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February 26, 2014, 07:02
Average Rating: 5.00

Superbly packed. Have only checked quickly on arrival but initial impressions are all very good. Final verdict will be in a week or so when it has been installed. Driver was first class.

Gordon James

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February 25, 2014, 07:02
Average Rating: 5.00

Very good simple service, thanks

A B

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February 24, 2014, 22:02
Average Rating: 4.50

excellent service from start to finish thank you will be back

j irving

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February 24, 2014, 19:02
Average Rating: 5.00

This is my first purchase from BT. The customer service was excellent and vastly exceeded anything I have experienced before. Thank you particularly to Janet and the delivery driver. Both were superb.

Brian Shaw

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February 24, 2014, 14:02
Average Rating: 4.22

Impressed and will definitely use you again

Steve West

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February 24, 2014, 10:02
Average Rating: 4.14

Would certainly use this website again

a vine

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February 20, 2014, 08:02
Average Rating: 5.00

Exelent quality and good value would recomend to a friend.

peter cummings

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February 20, 2014, 06:02
Average Rating: 5.00

Very impressed with the efficiency of the company. Thank you.

Shirley Taylor

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February 23, 2014, 17:02
Average Rating: 5.00

Arrived when promised, and superb quality as described.

ARD

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February 24, 2014, 07:02
Average Rating: 4.44

Some parts missing but bathroom trade dealt with it. Over all very pleased.

Luke

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February 19, 2014, 14:02
Average Rating: 4.72

AS on previous feedback. Very pleased with service and helpful considerate attention of staff.

Mrs Wendy Gladwin

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February 19, 2014, 08:02
Average Rating: 4.33

Pleased with the product, cost and delivery.

Susan Rivers

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February 19, 2014, 09:02
Average Rating: 4.78

All in all a very pleasing company to deal with. A little glitch over payment due to your high security but quickly overcome by your customer services.

Sheila Andrews

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February 19, 2014, 10:02
Average Rating: 4.89

you took my money for fast delivery and it took 2 weeks.what is normal delivery a year

david coker

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February 19, 2014, 09:02
Average Rating: 4.50

Very good service all round.

John

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February 14, 2014, 13:02
Average Rating: 5.00

Ordered Coram Bath Screen. fast delivery, good price, good customer service. Happy to use Bathroom Trade again.

michael

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February 14, 2014, 13:02
Average Rating: 4.39

very good

james webster

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February 14, 2014, 17:02
Average Rating: 5.00

fast efficient service

richard mayers

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February 16, 2014, 16:02
Average Rating: 4.56

It wasn't made clear when I placed my orders that I would be responsible for disposing of the 2 pallets they were delivered upon.... very inconvenient!!!

Bryce Bryant

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February 16, 2014, 19:02
Average Rating: 4.94

very good quality excellent sales staff(Janet)will use again as no problems

Keith Briggs

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February 17, 2014, 07:02
Average Rating: 4.83

Good service. Very good contact between client and customer service. I recomend

Jagoda

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February 16, 2014, 20:02
Average Rating: 5.00

great sink - looks fab - great service

Rae Avatar Barnett

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February 17, 2014, 08:02
Average Rating: 5.00

excellent service

mrs janet turner

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February 17, 2014, 10:02
Average Rating: 5.00

Great service quick and efficient. Will definitely be using your company again.

Carla Tiong

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February 17, 2014, 19:02
Average Rating: 4.67

Smooth operation. Marked as favourite and will add you to my list of comparable websites for my next purchase. Thanks for a great service.

N PATEL

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February 18, 2014, 08:02
Average Rating: 4.56

Great service from bathroom trade & courier.

Shaun Kettlewell

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February 18, 2014, 09:02
Average Rating: 4.83

Michelle on the phone was excellent. Delivery next f.o.c. brilliant. only 1 thing, possibly my fault,I had taken the size 760 t0 be outside dia but it turned out to be 770 and my space is tight but think Ill manage

Bert Crewe 0/n. 238846

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February 18, 2014, 10:02
Average Rating: 4.31

quick and efficent, although delivery driver was a bit miserable but helpful

n main

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February 12, 2014, 10:02
Average Rating: 4.83

After recently experiencing appalling service from a leading retail group, I was impressed with the efficiency, assistance, and excellent customer service provided by Bathroom Trade. My order was taken on Friday, they phoned me back within minutes of my request to confirm that the stock was available and would need to come directly from the supplier. A second call was received within a couple of hours to advise that the stock had be despatched and would arrive on Monday. The stock arrived on time and in excellent condition, which is more that I can say for the leading retailer we had ordered the stock from originally! Based on this experience I would highly recommend Bathroom Trade

Rhian Smith

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February 12, 2014, 08:02
Average Rating: 4.83

Good service, reasonable prices, efficient delivery service. Would use this company again

John Fry

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February 12, 2014, 08:02
Average Rating: 3.07

Haley was brilliant in sorting out a delivery issue

lawrence bland

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February 12, 2014, 09:02
Average Rating: 5.00

Excellent service and quality goods. Would definitely use again.

Kevin Powell

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February 12, 2014, 09:02
Average Rating: 4.78

The delivery driver was very well mannered, nice and early thanks

Mrs Catherine Rogan

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February 12, 2014, 10:02
Average Rating: 4.61

Very helpful & friendly staff, kept us up to date with information about the delay (not on your part, from the supplier). You understood how this helped us organise the 'running order' for work at our house re. fitting around the short time space for the joiner, gas fitter etc., and this was much appreciated. Many other businesses are only interested in getting their goods sold, but your helpfulness means we would both recommend & come back to you in the future.

Mrs Wendy Gladwin

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February 8, 2014, 18:02
Average Rating: 5.00

Very pleased with the service and product. Returns process is also excellent, we had some slight in transit damage and it was dealt with efficiently

Christine Heath

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February 8, 2014, 11:02
Average Rating: 4.61

very easy to deal with

denise leigh

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February 8, 2014, 10:02
Average Rating: 5.00

First class service with next day delivery

Colin Lavery

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February 8, 2014, 09:02
Average Rating: 4.67

The delivery was very efficient and completed by a friendly delivery man

Lily Marsh

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February 7, 2014, 20:02
Average Rating: 4.00

Comment

Andrew Roberts-Batt

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February 10, 2014, 10:02
Average Rating: 4.79

Did not have contact with sales staff so not filled in

Marlene Smith

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February 10, 2014, 13:02
Average Rating: 4.61

The delivery was on time and product was of good quality.

gary drew

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February 11, 2014, 07:02
Average Rating: 3.89

Very prompt service, and very friendly staff

Ian Laws

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February 11, 2014, 08:02
Average Rating: 4.56

Very good expieriance would deal with this company again, when the bath we wanted was not available ,we were offered a bath that as good but a better deal,

Andy beck

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January 29, 2014, 18:01
Average Rating: 4.11

On the whole it was a pleasurable experience. very efficient and value for money. Din't interact with the team or delivery person so can't comment!

Haydn Piper

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January 29, 2014, 18:01
Average Rating: 4.89

kept informed of order [ one item was out of stock ] good service and price, would highly recommend .r

JANICE CADMAN

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January 29, 2014, 20:01
Average Rating: 5.00

excellent product and service. Many thanks

Anthony Williams

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January 29, 2014, 21:01
Average Rating: 5.00

Very nice and cheap products, arrived very quickly

Poli

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February 3, 2014, 07:02
Average Rating: 5.00

All excellent. Customer service blank as this was an internet purchase. Many thanks

Paul Cleaver

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February 3, 2014, 07:02
Average Rating: 4.89

Excellent thank you

John

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February 1, 2014, 18:02
Average Rating: 3.71

I was disappointed that I was given incorrect information regarding delivery/collection costs when I telephoned to advise that I wanted to exchange the shower enclosure that had bought

Linda Ellis

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February 2, 2014, 11:02
Average Rating: 5.00

VERY GOOD SERVICE

Stephen Byrd

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February 2, 2014, 07:02
Average Rating: 4.78

The hand basin was difficult to install as it didn't sit straight against the wall and the basin didn't sit easily on the pedestal. Also there was a problem with the drainage from the basin. We had to buy another plug system. Very happy with the toilet though!

Sally Jones

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February 1, 2014, 08:02
Average Rating: 4.71

Could have been informed about the delivery a bit better, had to email you about our items as we had had no contact from you for over a week. Did not understand why you would deliver one item separately on a date we had not picked.

M Ormesher

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February 1, 2014, 09:02
Average Rating: 5.00

Would be happy to do business with you again.

West Country Tiling Services Ian Armstrong

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February 1, 2014, 06:02
Average Rating: 4.67

Was very pleased with everything and the 600 mm chowder tray made the whole project possible. But your staff told me two different things re delivery to my area and we had to move other things to fit in with the wait which was long for these days

Julia richardson

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January 30, 2014, 18:01
Average Rating: 4.67

Very happy with service and product

Mrs S McCulloch

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January 28, 2014, 17:01
Average Rating: 4.93

Unpacked the shower on delivery and was delighted by the quality. The product was delivered very securely by large palette.Could not comment about staff as I did everything on line.

John Shapland

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January 28, 2014, 13:01
Average Rating: 4.83

i would buy from you again,you customer service where very nice and the delivery people were great. thanks again

mave

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January 26, 2014, 22:01
Average Rating: 4.06

Good service and prompt delivery. Carriage was expensive compared to the very competitive price for the product but it was a large item. Thank you for all your help.

Nina Thomas

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January 26, 2014, 09:01
Average Rating: 4.39

Very fast and efficient delivery. Sent an email query and response was friendly, fast and efficient.

Nick McMechan

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January 25, 2014, 10:01
Average Rating: 5.00

Very,very good & I'm glad I used Bathroom Trade.

Wendy North

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January 25, 2014, 11:01
Average Rating: 4.83

Very good service all round

John

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January 25, 2014, 17:01
Average Rating: 4.89

Very good service and unlike other online shops you can talk to a person on the phone. This is an invaluable service

Paul otieno

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January 25, 2014, 19:01
Average Rating: 4.94

everything excellent

Robert Cale

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January 25, 2014, 01:01
Average Rating: 4.78

Once again Bathroomtrade does not dissapoint. Great Service!

Pedro McLeod

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January 23, 2014, 20:01
Average Rating: 5.00

excellent service first class products

mr r'woodward

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January 22, 2014, 19:01
Average Rating: 4.94

Very prompt, friendly and efficient service, would recommend them to anyone!

Mary Martin

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January 22, 2014, 11:01
Average Rating: 5.00

Excellent service, would buy again from this company. Highly recommend to my friends. Thank you.

jan gynn

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January 22, 2014, 09:01
Average Rating: 3.72

All ok

Chris Samson

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January 20, 2014, 11:01
Average Rating: 4.44

Very good service and value for money products.

mark

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January 20, 2014, 18:01
Average Rating: 5.00

100% good service Thankyou.

John Ball

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January 20, 2014, 20:01
Average Rating: 4.86

no contact with your staff,hence no feedback.

Al Charlton

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January 21, 2014, 07:01
Average Rating: 4.89

A very user friendly website with an efficient service.

Tony Jarmyn

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January 21, 2014, 10:01
Average Rating: 5.00

pleased with quick response to order would definitaley use your buissiness again. Thankyou, Julie

mrs. julied eggleton.

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January 21, 2014, 11:01
Average Rating: 5.00

would tell family and friends too use the site 10 out of 10

m hancock

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January 19, 2014, 17:01
Average Rating: 4.89

Tube of silicon not included in original delivery but sent after telephone call

Alan Dakin

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January 18, 2014, 21:01
Average Rating: 5.00

Excellent quality and value. All the bits were there, although the instructions were a bit obtuse, and they went together easily. I will use you again.

Bill Parkinson

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January 16, 2014, 14:01
Average Rating: 5.00

None, first time and all good

Edward Clarke

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January 17, 2014, 09:01
Average Rating: 4.33

First shower tray came with damage to corner as a result of shipping. It was nice to have a no quibble replacement with me and the damaged item taken away the next week. I liked the suggestions on the website for the other things you may need to fit your item and it won you extra buisness.

Matthew Whittington

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January 11, 2014, 11:01
Average Rating: 4.94

Good!

Alex m.

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January 11, 2014, 15:01
Average Rating: 4.78

Great service

Rhys Owen

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January 11, 2014, 15:01
Average Rating: 5.00

Very smooth transaction. Would definitely recommend. Many thanks.

Christine Micklefield

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January 12, 2014, 11:01
Average Rating: 5.00

Well packed delivered as promised nd helpful customer service assistant, will use again.

Meriel Crabbe

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January 12, 2014, 13:01
Average Rating: 4.61

The lady who dealt with my order was brilliant in arranging a fast deliver of the bath I required. She called your supplier and arranged for the bath to come direct to me. This meant I had the bath with two working days. I hope you can pass on my sincere gratitude for her excellent and polite customer service. Because of this I will always check your company first whenever I next need any bathroom equipment.

Dean Rolfe

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January 13, 2014, 09:01
Average Rating: 4.56

Shower tray arrived as promised - Great service

Chun Ng

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January 13, 2014, 16:01
Average Rating: 4.33

I was confused by the pricing of delivery, had to pay extra because you only deliver once a week.

David Wilson

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January 14, 2014, 09:01
Average Rating: 4.64

No comment

Oliver Bouckley

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January 14, 2014, 10:01
Average Rating: 4.78

Very efficient and painless to find and receive goods

Elizabeth Ormandy

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January 14, 2014, 15:01
Average Rating: 4.43

Many thanks and all the best for a successful 2014!

Martin Penrice

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January 14, 2014, 18:01
Average Rating: 3.57

Nnnnnnn

A Jones

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January 15, 2014, 10:01
Average Rating: 5.00

I was a little bit unsure at first , as I don't like to buy products off line . But I am so glad I did , I would recommend this company to anyone , everything was perfect . Even the delivery man was wonderful . This is one of best things I've brought the bath was of the highest quality . And it makes my bathroom look amazing

Jodie Crossley

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January 8, 2014, 09:01
Average Rating: 4.86

Received goods as described - good transaction

Allan

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January 8, 2014, 09:01
Average Rating: 4.86

Goods received as described - good transaction

Allan

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January 8, 2014, 08:01
Average Rating: 4.39

Delivered shrink wrapped but damaged slightly pointed out to delivery man and noted on acceptance form as not checked Fortunately the broken section is in an unseen place hopefully won't be unseen damage when I open pack

Colin tuck

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January 7, 2014, 08:01
Average Rating: 5.00

Excellent service as with all our orders

Jim Barker

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December 19, 2013, 12:12
Average Rating: 4.50

Product exactly as described. Effecient process to order and arrange delivery. Delivery exactly as stated, and nice and early too. Very pleased. Would use again when needed and recommend to others.

Daniel Hodson

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December 23, 2013, 11:12
Average Rating: 4.67

Would definitely recommend your company.

Stephen Wright

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December 23, 2013, 08:12
Average Rating: 4.57

An excellent product that neither I nor my plumber could find off line

Mary Cavanagh

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December 23, 2013, 07:12
Average Rating: 4.67

Quick and efficient

David Newmarch

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December 23, 2013, 07:12
Average Rating: 5.00

Completely satisfied with every aspect of dealing with your company.

Graham Brown

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December 22, 2013, 17:12
Average Rating: 4.64

Excellent

Mike Wolfe

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December 24, 2013, 20:12
Average Rating: 4.25

No comments

Bob McMullen

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December 23, 2013, 18:12
Average Rating: 4.89

Shower screen I bought was good quality, reasonable priced, will definitely use again

allan skeath

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December 23, 2013, 17:12
Average Rating: 5.00

competitively priced product and good service

Flavia d'Auria

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January 2, 2014, 09:01
Average Rating: 4.56

Hayley was very helpful in assisting me with my order (237108) and went the extra mile to help me get the product delivered ahead of Christmas. I was let down by another supplier with late notice, but Hayley spoke to the suppliers on 20th Dec and set up them to deliver the shower tray direct to me on 23rd Dec. Great service received.

Neil Brown

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January 6, 2014, 11:01
Average Rating: 4.67

Very friendly and helpful sales team, as I'd changed my mind about the tap holes after ordering and the sales team switched my bath choice over without fuss. Delivered on my selected date but I was the last drop off.

DIYer

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December 18, 2013, 12:12
Average Rating: 4.61

Initial panel was not what we orderd but after a call was made the correct one was dispatched swiftly

Paul Bower

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December 18, 2013, 07:12
Average Rating: 4.78

Excellent service especially when one item was backordered

Nick Larder

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December 15, 2013, 15:12
Average Rating: 4.44

Delivered as specified and item was undamaged.

Sue Taunton

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December 16, 2013, 09:12
Average Rating: 4.56

Bathroom trade helped us out when we were really in need of a sink fast and no one else could supply a Belfast sink in the same time frame. Excellent service, we are really pleased.

Mrs Mason

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December 15, 2013, 10:12
Average Rating: 4.44

Fast, reliable service. Would use again

Mrs. T, London

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December 14, 2013, 11:12
Average Rating: 4.61

Smooth transaction

R D Barnard

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December 16, 2013, 14:12
Average Rating: 5.00

would recommend you. many thanks

kevin james

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December 17, 2013, 09:12
Average Rating: 4.94

Excellent & Efficient Service

Tony Jarmyn

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December 17, 2013, 08:12
Average Rating: 4.06

Item was late but apparently due to third party

Iain

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December 17, 2013, 08:12
Average Rating: 4.89

Good value supplier.

beno

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December 16, 2013, 18:12
Average Rating: 4.17

very good

dennis bateman

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December 16, 2013, 20:12
Average Rating: 4.78

Thanks for everything in general. keep it up good service.

Mr N Vaghela

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December 15, 2013, 17:12
Average Rating: 4.61

You prices are high but the products are good. Delivery takes a little time after the payment, improve on the delivery time.

Ikechukwu Nwafor

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December 16, 2013, 09:12
Average Rating: 5.00

efficent service

Lisa Fogden

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December 4, 2013, 17:12
Average Rating: 5.00

would certainly use you again

tony harris

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December 4, 2013, 20:12
Average Rating: 4.94

excellent service many thanks

john

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December 6, 2013, 17:12
Average Rating: 4.56

My only criticism is I checked everything was in stock before ordering, and was told it was, only to find after my order was placed and paid for items not in stock so had to cancel job and delay work. This caused me problems as it took 10 days longer to receive goods. I then had to re-book work so couldn't check items on delivery, not on site, so contacted customer services, spoke to Jo Kuhn, and asked for an extension. This was agreed, so due to the assistance and understanding of customer services I will use you again, so a "big" thank you to Jo from me is in order.

andrew wyborn

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December 6, 2013, 21:12
Average Rating: 5.00

the whole experience was excellent,good quality products and the cost was far lower than anywhere else we looked, on the website and in stores for exactly the same product. Would highly recommend this website

gillian richards

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December 7, 2013, 07:12
Average Rating: 4.88

Very friendly team, very obliging and professional.

Jonathan McQuillan

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December 8, 2013, 09:12
Average Rating: 4.28

Shame about delay on shower enclosure otherwise very good

John Allnutt

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December 9, 2013, 11:12
Average Rating: 4.79

Right product in the right price frame delivered quickly and efficiently, not a lot else to say really!

William

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December 9, 2013, 17:12
Average Rating: 4.50

Excellent service let down by sending the wrong size shower quadrant. Redeemed yourself by replacing goods the very next day - thank you

Stewart Jardine

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December 10, 2013, 00:12
Average Rating: 4.89

Incredibly fast delivery, following day within 24 hours. 1st class quality and easy to fit!

I W Robertson

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December 10, 2013, 11:12
Average Rating: 4.86

Did not have occasion to speak to sales or delivery staff

Rod McGregor

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December 10, 2013, 12:12
Average Rating: 5.00

Was extremely satisfied with my purchases from Bathroom Trade and would definitely purchase from again

Ray Gutteridge

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December 10, 2013, 14:12
Average Rating: 5.00

Happy

Alex

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December 11, 2013, 18:12
Average Rating: 4.83

Very helpfull Staff and friendly. Brill delivery Service. No problems at all.

Christine Tweed

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December 11, 2013, 21:12
Average Rating: 4.11

everything good,but carriage very expensive, would use site again if p and p better thank you

paul baxter

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December 11, 2013, 16:12
Average Rating: 4.33

satisfied

dennis bateman

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December 11, 2013, 16:12
Average Rating: 4.33

exelent service

dennis bateman

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December 4, 2013, 13:12
Average Rating: 5.00

Good service, staff kept me informed in relation to the delivery date. Delivery driver confirmed he was en route. Packages arrived in good order

Alan Drinkwater

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December 4, 2013, 15:12
Average Rating: 4.89

Very helpful staff - especially Jan! Would definitely recommend too friends!

Pauline Agar

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December 3, 2013, 13:12
Average Rating: 4.50

Good service

Victoria emmett

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December 2, 2013, 19:12
Average Rating: 4.56

Looks good - happy with the product but the product came with some installation instructions which it would have been good to see on the site.

Nigel Rawlings

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December 3, 2013, 07:12
Average Rating: 5.00

good

Peter Stickland

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December 3, 2013, 09:12
Average Rating: 4.22

Good overall experience

David Elliott

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November 26, 2013, 11:11
Average Rating: 4.44

Purchased shower tray and shower screen haven't yet had them installed but look very high quality. Speedy delivery. will be using Bathroom trade again.

Carly Bull

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November 26, 2013, 23:11
Average Rating: 4.50

The only thing I was disappointed with, was the time it took to deliver the goods, could have done with my order being delivered at an earlier date. The staff were very good with my enquiry and kept me up-to-date re when my order would be delivered.

Zahida Choudary

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November 27, 2013, 09:11
Average Rating: 4.94

All staff from Jo in the office to the delivery driver were very helpful and are an asset to Bathroom trade

Dave Kite

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November 30, 2013, 12:11
Average Rating: 4.61

all good

john hignell

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November 30, 2013, 17:11
Average Rating: 4.33

good all round product & service.

ROGER THOMPSON

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December 1, 2013, 09:12
Average Rating: 4.61

Excellent good and service ! My sink was out of stock, they called me, offered a replacement , or refund...... The new sink arrived as promised 2 days later! No hassle Easy to reach by phone On the ball!

Laurie

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December 1, 2013, 16:12
Average Rating: 4.67

Good servics, i'll be back!

Sam McCormick

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December 2, 2013, 06:12
Average Rating: 4.83

Very good

Martyn sheppard

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November 24, 2013, 11:11
Average Rating: 4.56

only had a days notice to confirm delivery date and didnt see the email till late in the day so lost delivery slot . However , i would reccomend bathroom trade to anyone . Good price , good service ..... usually

phill holt

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November 25, 2013, 08:11
Average Rating: 4.56

I could recommend bathroom trade , the service was good and I was kept informed about dispatch and delivery. Products were of good quality and at a good fare.

John college

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November 25, 2013, 12:11
Average Rating: 4.72

Second purchase and all good

Tony

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November 25, 2013, 12:11
Average Rating: 4.89

Very pleased with bath panel

Mrs S Waghorn

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November 25, 2013, 16:11
Average Rating: 4.28

Excellent service all round!

John Tumelty

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November 26, 2013, 07:11
Average Rating: 3.89

Very good service my only niggle would pay it's not free to call your number .

Paul and zoe

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November 16, 2013, 09:11
Average Rating: 4.78

very good staff solved delivery problem efficiently

Graeme Sanne

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November 17, 2013, 07:11
Average Rating: 4.78

The cost was slightly more than a larger bathroom supply store I had attempted to use previously, but excellent customer service more than made up for the tiny difference in price. Delivery was very reliable and friendly.

Liz

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November 17, 2013, 09:11
Average Rating: 4.78

I would recommend this company and their goods.

Mrs Wendy Taylor

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November 17, 2013, 07:11
Average Rating: 4.17

Excellent service even when I had to change the shower tray for a different size, it was painless.

Tim Harding

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November 14, 2013, 20:11
Average Rating: 4.06

Vrey good product and service, would certainly use again.

john mcmurray

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November 14, 2013, 20:11
Average Rating: 4.81

excellent service speedy delivery

robert ulph

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November 4, 2013, 16:11
Average Rating: 4.50

Excellant service from ordering to delivery

Alan Bristow

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November 4, 2013, 17:11
Average Rating: 4.83

really quick efficient service with quality goods.

Trevor Harber

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November 4, 2013, 17:11
Average Rating: 5.00

Good value for money product but instructions a bit poor lacking some details. Delivery driver very helpful and friendly.

Linda Smith

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November 6, 2013, 10:11
Average Rating: 4.33

the only thing was the delivery man left the shower enclosure on the drive.And the wife could not lift it

paul hackney

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November 6, 2013, 10:11
Average Rating: 4.00

All done with no problems, good value and fast delivery

Patrick Healy

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November 6, 2013, 13:11
Average Rating: 4.61

very good service will recommend to others

harry

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November 6, 2013, 18:11
Average Rating: 5.00

I have to say having never used this site before I was very impressed with their excellent customer services and delivery they could not do enough to help and delivery was easy and the delivery driver was great

Vicky

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November 7, 2013, 17:11
Average Rating: 4.14

quick and efficient service

pam whippey

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November 7, 2013, 20:11
Average Rating: 5.00

Ordering very easy and everything came on time and in great condition. Beautiful bathroom as a result.

Peter Jones

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November 9, 2013, 11:11
Average Rating: 5.00

Goods as expected and swiftly delivered

David brown

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November 9, 2013, 14:11
Average Rating: 3.78

Very happy with service received

mike atkinson

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November 9, 2013, 08:11
Average Rating: 4.44

Delivered within time window. More helpful if mentioned I should ring on day of delivery fot the time window.

Ken JOSHUA

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October 30, 2013, 19:10
Average Rating: 4.00

Kept me well informed about the progress of my order and delivery procedure.

Chris Lawrence

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October 30, 2013, 19:10
Average Rating: 4.78

None

Frank Kenny

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October 30, 2013, 19:10
Average Rating: 5.00

QUALITY SERVICE, WOULD STRONGLY RECOMMEND

gary walker

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October 31, 2013, 16:10
Average Rating: 4.83

Very fast service, bath was delivered within a week.

Linda Pendlebury

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November 3, 2013, 16:11
Average Rating: 4.50

we are extremely satisfied with the bath we purchased, The quality of the bath and ease of installation was brilliant thank you

paul jakes

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November 3, 2013, 22:11
Average Rating: 4.67

Overall the service was very good,but it took a few attempts to communicate with anyone. No one replied to my call back request or email, which meant I had to call the premium rate telephone number.

M Clarke

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October 30, 2013, 14:10
Average Rating: 4.86

Very fast and efficient treatment of Order, very fast delivery, on time and helpfull driver. Service is the best experiance on Online ordering/supply

Clifford Metcalfe

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October 30, 2013, 08:10
Average Rating: 4.94

Brilliant service, excellant bath, thank you.

lynne martin

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October 30, 2013, 09:10
Average Rating: 4.50

There were some difficulties in arranging delivery, but the company made sure that the delivery was completed in good time.

B. McAllister

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October 29, 2013, 16:10
Average Rating: 3.72

First time ordering from your website and it all went very smoothly.

Pamela Prommel

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October 28, 2013, 19:10
Average Rating: 4.33

Unfortunately, I had to return my order due to some minor damage not spotted on the initial delivery. But Customer Services were helpful, and, visual evidence of the damage having been provided, they arranged for a replacement item to be sent out the following week. On delivery, the driver waited until the replacement had been checked to my satisfaction, and then took back the damaged item. All in all, I can say that I was happy with the level and quality of service.

Stefan Brenner

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October 28, 2013, 10:10
Average Rating: 3.61

The delivery driver was exceptionally friendly and helpful and is a good representative of your Company.

Roger S Shead

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October 28, 2013, 13:10
Average Rating: 4.89

Really pleased with goods, slight delay on delivery but was kept informed at all times. Good value for money, would recommend the site.

Carol Ward

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October 23, 2013, 14:10
Average Rating: 4.86

Particularly pleased with the product detail, I needed a stone type tray and your site gave good detail about that.

Kevin Price

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October 24, 2013, 13:10
Average Rating: 4.44

item of good quality. arrived on time. no damage good service

mrs d prothero

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October 24, 2013, 18:10
Average Rating: 5.00

Excellent service fast delivery and goods first class

P Wright

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October 27, 2013, 17:10
Average Rating: 5.00

A pleasure to deal with.

james coomber

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October 27, 2013, 17:10
Average Rating: 4.61

Very good service

Denise hilton

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October 27, 2013, 13:10
Average Rating: 5.00

Great service from start to finish at best prices that I could find

Alun Gibbs

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October 22, 2013, 11:10
Average Rating: 5.00

Excellent all round and product is first class

kevin walkington

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October 22, 2013, 08:10
Average Rating: 4.57

Thanks, product was great.

David Peel

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October 21, 2013, 10:10
Average Rating: 4.56

Very pleased with order. Delivery was exactly when expected.

W Harris

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October 16, 2013, 20:10
Average Rating: 4.89

on-time delivery and good quality goods. Friendly people.

roland andrews

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October 16, 2013, 19:10
Average Rating: 5.00

really pleased all round thank you

stuart downes

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October 17, 2013, 12:10
Average Rating: 4.78

Telephone call for slight delay in stock availability welcome, goods then arrived in very good time. Value for money, good service, will use again.

Steve Hemus

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October 19, 2013, 13:10
Average Rating: 4.89

a delivery slot or time either afternoon or morning would have been nice so i could have planned the day better.

bloomfield

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October 20, 2013, 09:10
Average Rating: 4.11

Had a problem but dealt with straight away

Jack ives

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October 20, 2013, 13:10
Average Rating: 5.00

Excellent service and delivery. Looking forward to installing our new bathroom

Marion Baker

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October 16, 2013, 07:10
Average Rating: 4.61

I was very pleased with the speed of delivery as I had originally asked for the product to be delivered on 1 November. However there was a delivery available on 10 October, which arrived just as we were going on holiday. As a result we have not had a chance to inspect the product so hope this will not invalidate our option to have an exchange if there is a fault when we open the packaging. Otherwise we are very satisfied.

Mrs Julie Birch

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October 16, 2013, 07:10
Average Rating: 4.72

Excellent service and good product

Jeremy Mason

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October 16, 2013, 09:10
Average Rating: 5.00

Full details of Florence 900X700 shower tray and Ultra 900 Pivot door available on screen but not able to print off full details. Door not yet fitted so cannot provide complete feed back yet on this item. This covers both feed back forms. Regards Tony Catmore

Tony Catmore

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October 15, 2013, 09:10
Average Rating: 3.94

I dealt with David and he was great. Helpful, responsive and efficient. Would use you again and would recommend.

Lynne Gould

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October 15, 2013, 10:10
Average Rating: 5.00

I have not fitted my bath yet but it looks a quality fibreglass bath with a good thickness of glass matt. The price was also very good, so bathroom trade gets top marks. A1

ray salmon

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October 9, 2013, 17:10
Average Rating: 5.00

very positive experience would definitely use you again

Roy Dalus

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October 9, 2013, 21:10
Average Rating: 4.67

From first phone call to delivery the service was excellent.est del was 5 weeks,goods received in 5 days

Mr A Thomas

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October 13, 2013, 09:10
Average Rating: 4.39

Excellent delivery service

E. Robinson

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October 13, 2013, 16:10
Average Rating: 4.00

Happy with the radiator and it looks good on the wall.

darren best

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October 12, 2013, 22:10
Average Rating: 4.57

good product at a reasonable price

barrie swift

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October 13, 2013, 18:10
Average Rating: 4.22

Good quality products at a reasonably price.

Gary Davey

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October 12, 2013, 13:10
Average Rating: 4.11

a good product at competitive price, shame the shower tray arrived with a small scratch but was promptly sorted by the friendly staff. Thankyou

stuart

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October 8, 2013, 11:10
Average Rating: 4.72

Having searched local bathroom shops and the major DIY shops such as B&Q and Wickes for a new shower cubicle I found your company on the internet. The shower cubicle and base were all delivered in quick time and now that it has been fully fitted and is functional, I am most impressed with quality and value we have got for our money.

Michael Brennan

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October 8, 2013, 16:10
Average Rating: 4.89

the shower tray plastic kick board was poor quality when all the rest was very good

paul morton

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October 9, 2013, 06:10
Average Rating: 3.61

fairly long delivery and needed a reminder.

b.morrison

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October 8, 2013, 19:10
Average Rating: 5.00

Good product, accurate to details supplied. would recommend to others

Helen

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October 8, 2013, 19:10
Average Rating: 4.89

Carriage a bit expensive, but otherwise everything fine. Good quality tray

H. Duncan.

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October 8, 2013, 09:10
Average Rating: 5.00

Super quality and efficient service

Richard Perrott

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October 7, 2013, 19:10
Average Rating: 5.00

excellent service many thanks

john mason

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October 7, 2013, 23:10
Average Rating: 4.89

The item that I wanted was price matched, and I couldn't fault anything about the transaction. Very friendly and efficient! Recommeded

Bel Jackson-Knowles

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October 7, 2013, 21:10
Average Rating: 4.56

extremely pleased with all-round efficiency and courtesy. Goods arrived on the day and well packaged.

joe kelly

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October 5, 2013, 07:10
Average Rating: 4.93

Thanks!

Catherine Herbert

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October 5, 2013, 10:10
Average Rating: 4.11

Excellent e-commerce site easy to use

Laurence sharma

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October 6, 2013, 20:10
Average Rating: 5.00

Your's, was the best price I could find online for this item, Very pleased. Thanks.

Michael Pierce

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October 4, 2013, 08:10
Average Rating: 4.89

I ordered a toilet seat from yourselves and another from a different company, they were identical but yours was nearly £4 more.

Paul Nash

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October 3, 2013, 11:10
Average Rating: 5.00

Parcel not yet opened but very pleased to be able to purchase at a sensible price with good service and delivery - thank you

Christine Stock

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October 3, 2013, 11:10
Average Rating: 4.67

no further comments

Alethea Doran

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October 2, 2013, 20:10
Average Rating: 5.00

Very happy with the service. very helpful staff on the phone and all products came on time and in good order. Fitted this week by plumber and all is great so far.

Caroline Griffiths

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October 1, 2013, 10:10
Average Rating: 3.93

Refund was due over a change in towel rail, this took al ong time to process. Towe lrail only came with 3 brackets!

Owen

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October 1, 2013, 14:10
Average Rating: 4.78

I found online and went to Hertfordshire to pay and buy. Staff were fantastically helpful. Thank you.

Tatty Theo

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September 30, 2013, 08:09
Average Rating: 5.00

good service and value for monet

christina lowes

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September 30, 2013, 17:09
Average Rating: 4.28

Riser kit had bits missing and quality of baseboard was poor. Staff dealt well with supplying missing components.

Chris Stone

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September 29, 2013, 18:09
Average Rating: 4.94

Good service with quick delivery

Matthew Heard

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September 30, 2013, 08:09
Average Rating: 4.86

Dont think i needed to speak with anyone, and delivery was great, guy waiting outside at 7-30am, he didnt knock in case i wasn't up, fantastic delivery service, Will use you every time now

Jerry Sharp

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September 15, 2013, 11:09
Average Rating: 4.72

very happy with the service I got will buy again wish the plumber was as good for service

D F Hale

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September 15, 2013, 21:09
Average Rating: 4.57

only hassle was the supply of a bottom door seal which I couldnt find where to fit only to be told after contacting manufacturer, this part was no longer required

graeme

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September 14, 2013, 11:09
Average Rating: 4.67

more info for fitting the shower bases

kriss booker

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September 16, 2013, 09:09
Average Rating: 5.00

Great service. No telephone call for delivery luckily we were home. Very pleased with product

Pauline Phillips

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September 16, 2013, 18:09
Average Rating: 5.00

we will come back to you soon if needed

mrs sonia hale

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September 18, 2013, 12:09
Average Rating: 5.00

Did not speak to anyone so did not answer that question

vanda

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September 22, 2013, 20:09
Average Rating: 5.00

JUst excellent

Alan Given

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September 23, 2013, 08:09
Average Rating: 5.00

I did not speak with any staff. Transaction comlpeted totally on internet

C Ironside

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September 23, 2013, 12:09
Average Rating: 4.33

Slight hiccup when the bath we ordered apparently disappeared off your system but this was efficiently sorted out by your sales staff, (good luck in finding it !). I actually ended up with a better deal as I got a bath with tap holes already drilled - saving me some time. A little puzzled why the bath had adjustable feet as the height of the bath off the floor is predetermined by the height of the bath panel. Maybe to cater for uneven floors perhaps ? I wanted to adjust the height of the bath to 60cm but this would've left a 3cm gap when the bath panel was fitted.

John Holt

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September 23, 2013, 19:09
Average Rating: 5.00

All went well and the bath is super, thank you.

Ros Roberts

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September 23, 2013, 22:09
Average Rating: 4.83

I had a technical question about a product and telephoned for help. Although the seller did not immediatelyknow the answer, they went to find out and phoned me back immediately with the answer. Perfect customer service.

Denise Atkins

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September 24, 2013, 12:09
Average Rating: 5.00

Goods exactly as required and service first class. What more do you need?

Paul Beet

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September 25, 2013, 08:09
Average Rating: 4.17

overall ok

john ogrady

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September 25, 2013, 09:09
Average Rating: 4.11

GOOD QUALITY PRODUCT

Nicki

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September 25, 2013, 11:09
Average Rating: 4.72

Good efficient service, excellent value. Could do with more detail on what fittings go with which units. i.e size waste required for sinks, whether universal syphons fit cisterns.

Steve Collins

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September 25, 2013, 20:09
Average Rating: 4.86

Good product at reasonable price. Cannot comment on staff as I ordered on line. Recomended retailer

Mr S Clark

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September 26, 2013, 08:09
Average Rating: 4.94

Pretty happy with the service and would use again!

Kieren

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September 27, 2013, 13:09
Average Rating: 4.00

As we have not put the sealux round the shower yet l cannot make a comment yet

Pam Summerill

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September 28, 2013, 08:09
Average Rating: 5.00

Excellent quality bath at a very reasonable price, will use again for future bathroom projects

Dom's Property Services

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September 28, 2013, 12:09
Average Rating: 5.00

Good product with a good service.

Rod Pollard

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September 11, 2013, 12:09
Average Rating: 4.67

One satisfied customer.

Philip Thorne

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September 10, 2013, 10:09
Average Rating: 4.00

Nice product, arrived in good condition, would use again.

Guy

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September 10, 2013, 16:09
Average Rating: 4.89

asked for delivery day to be changed, no problem unlike other suppliers who can make a real hash of deliveries

Keith williams

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September 9, 2013, 15:09
Average Rating: 4.67

Everything was smooth, even so I haven't received a promised phone call 30 min before delivery.

M.Trull

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September 9, 2013, 12:09
Average Rating: 4.78

oredr process smooth and kept informed of delivery schedules. I had to return an item I ordered and found didn't fit, and staff were helpful

Julie Gardner

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September 8, 2013, 08:09
Average Rating: 4.56

Good service start to finish, this is very reassuring and provide confidence when making a purchase. Very professional

Dan swarbrick

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September 7, 2013, 09:09
Average Rating: 5.00

All good and yes I would and will order from you again - thanks

Martin Bloom

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September 6, 2013, 23:09
Average Rating: 4.29

The goods were delivered on the day as promised

henry

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September 9, 2013, 09:09
Average Rating: 3.94

all was ok

R Fossey

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September 9, 2013, 09:09
Average Rating: 4.94

Arrived as per date advised on ordering. Well done &Many thanks Jan.

Jan Jhurry.

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September 4, 2013, 17:09
Average Rating: 5.00

Very easy process all round. Plenty of notice of delivery and it seems a very good bath. Thanks

Alice Milton

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September 4, 2013, 23:09
Average Rating: 4.89

After order placed was contacted re delivery day. It did not arrive.Left message and was contacted next morning.there had been a delay on part of order.It arrived 2 days later. On the whole good service.Nice polite staff. would use again.

Helen Butler

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September 4, 2013, 11:09
Average Rating: 4.89

Dealt with a problem very efficiently and replacement dispatched promptly. Delivery driver particularity helpful

Trish Hunt

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September 4, 2013, 09:09
Average Rating: 4.83

Very good service and fast delivery

Roxanne Charles

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September 3, 2013, 23:09
Average Rating: 4.67

Good service

thomas dickson

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September 1, 2013, 18:09
Average Rating: 4.06

Some confusion over my Paypal payment but all sorted in the end.

Jenny Gardiner

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August 28, 2013, 08:08
Average Rating: 4.38

Very efficient service will use again

john clarke

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August 27, 2013, 09:08
Average Rating: 4.28

An email my wife sent to you on facebook (Just wanted to say a big 'Thank you' for my new steel bath and taps delivered today! Arrived mid morning and it has been assembled and fitted this afternoon.....taps well packaged and delivered with a smile K. Evans, Birmingham)Thanks again.

Stuart Evans

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August 27, 2013, 10:08
Average Rating: 5.00

Really excellent accommodated all my needs and the sales staff was really helpful. My shower tray was delivered exactly when I asked for it. Thanks very much.

Joanne Turner

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August 27, 2013, 11:08
Average Rating: 4.89

Very helpful

Sarah Jarrett

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August 22, 2013, 18:08
Average Rating: 4.33

all very good

graham blind

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August 23, 2013, 15:08
Average Rating: 4.44

ok will spread the word

Carol Lomas

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August 25, 2013, 12:08
Average Rating: 5.00

The goods are not fully unpacked yet and are not due to be installed until October so can give better feedback then. However....I did feel that the packaging could have been a bit better,especially as it was protecting glass...I was expecting a lot more polystyrene!!

MRS VALERIE DALE

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August 25, 2013, 19:08
Average Rating: 4.22

shower delivered and all items aok .good service

william e coyle

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August 25, 2013, 20:08
Average Rating: 4.50

Ordered wrong thing by mistake - the picture was universal and I realised quickly I'd ordered the wrong shape of shower riser kit. I phoned up and the very helpful staff managed to save the day by substituting before it went out and it came the next day. Looks good. Not fitted yet. Thanks

J Lowther

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August 26, 2013, 11:08
Average Rating: 4.19

No problems

Ian Butter

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August 26, 2013, 11:08
Average Rating: 3.67

Only problem was your sub supplier for the shower panel. They did not pack correctly and did not include all the fittings. Corrected in two days so thanks.

Bryan

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August 26, 2013, 15:08
Average Rating: 4.44

Cistern was delivered to us by our relatives as you do not deliver to the islands. We are very pleased with it and the action of the flush is good, too.

Janet & Munro Gold

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August 26, 2013, 18:08
Average Rating: 4.79

None.

Geoffrey Brinklow

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August 26, 2013, 20:08
Average Rating: 5.00

Very knowledgeable staff, great product, rapid delivery, Fantastic! Thank you.

Caroline Dooley

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August 21, 2013, 10:08
Average Rating: 3.67

Delivery was actually organized for after 12noon by customer service but arrived at 8.15am! Was fine as someone was still at home...just!

Anthony Robinson

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August 20, 2013, 19:08
Average Rating: 5.00

An excellent service and excellent items - 1st Class!! All staff encountered were friendly and professional and would definitely use again.

Will Strachan

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August 21, 2013, 08:08
Average Rating: 4.78

Very satisfied

Pete Frost

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August 20, 2013, 12:08
Average Rating: 4.39

Very fast and efficent delivery, called ahead of time to arrange for me to be at home. Well finished product that looks great fitted.

Shayne Norman

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August 20, 2013, 10:08
Average Rating: 4.31

You will need a follow-up survey to get any meaningful feedback that will help improve your service. As it is, I do not see what you can get from these "tick the box" answers - or may be you are only doing it to "tick the box"

Babar Mumtaz

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August 19, 2013, 16:08
Average Rating: 4.89

from ordering to delivery everyone was very helpful and friendly

kim preston

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August 19, 2013, 10:08
Average Rating: 4.57

I found the serivce bathroom trade gave was excellent and i would certainly use them again

Julie Stone

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August 18, 2013, 16:08
Average Rating: 4.00

happy with products and costs

bibi khannoo

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August 18, 2013, 15:08
Average Rating: 4.89

NICE PRODUCTS

Peter Simmons

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August 18, 2013, 18:08
Average Rating: 4.61

Customer service excellent as always

C Clarke

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August 18, 2013, 19:08
Average Rating: 5.00

Goods delivered when we wanted, the lady I spoke to was very helpful. Well priced good quality goods, made in uk too.

Bob Barrett

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August 18, 2013, 08:08
Average Rating: 4.83

I did not realise that the free delivery would take so long so then paid for express delivery. I was happy to pay for fast delivery and would have appreciated a more explicit prompt for this when ordering. Very pleased with the service which was excellent My shower and tray have yet to be fitted but i am very pleased with the quality and price would definately use your company again

john carter

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August 18, 2013, 12:08
Average Rating: 4.22

Delivered on time as described

Dawn Webster

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August 16, 2013, 21:08
Average Rating: 3.29

Satisfied with your service.

Alan Johnson

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August 19, 2013, 08:08
Average Rating: 5.00

All very good as normal

mr gerard birmingham

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August 15, 2013, 22:08
Average Rating: 4.83

Very pleased overall, will be useing you again.

John Ogden

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August 14, 2013, 16:08
Average Rating: 4.94

Very pleased with the bath, and delivery The leg fitting instruction was a bit vague Overall , very pleased

Mr J Roberts

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August 13, 2013, 20:08
Average Rating: 5.00

couldn't ask for more everything was as it should be absolutely no problems. Would use again and recommend.

Brian Ward

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August 14, 2013, 07:08
Average Rating: 4.17

Would be better if a time slot for delivery was given. (Delivered by Madex) The shower tray we ordered was not in stock but someone rang and gave us some options of what we could do which was very helpful.

Christina Scanlon

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August 13, 2013, 07:08
Average Rating: 5.00

Had to phone for delivery date, other website send an email with a link to the delivery company for easy tracking

Martyn Leader

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August 13, 2013, 07:08
Average Rating: 4.89

couldnt fault the service. would recommend to family and friends.

gary frost

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August 9, 2013, 08:08
Average Rating: 4.78

would uswe again.

C Bilton

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August 10, 2013, 09:08
Average Rating: 4.93

Whole transaction was a good experience.

David Parkinson

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August 10, 2013, 14:08
Average Rating: 5.00

Great service, thanks.

Michael Groom

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August 11, 2013, 10:08
Average Rating: 4.94

I would use your website in the future

Sarah Schofield

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August 11, 2013, 10:08
Average Rating: 4.56

Instructions for constructing the shower cubicle were unclear and confusing - we appreciate that Bathroom Trade did not produce the instructions, but it may be an idea to pass this on to the manufacturer.

Michael Thompson

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August 11, 2013, 12:08
Average Rating: 4.44

Great service and delivery

Howar dAmbler

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August 11, 2013, 13:08
Average Rating: 4.50

All good

Ian Gerrard

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August 11, 2013, 14:08
Average Rating: 4.44

An excellent shopping experience with a most friendly and efficient stock manager. Thank you.

Lola Garvin

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August 7, 2013, 14:08
Average Rating: 5.00

Excellent service friendly sales staff, good price and good delivery service.

Trish Rushton

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August 6, 2013, 18:08
Average Rating: 4.57

The product is advertised and im really happy with it. I plan to make more purchases from you in the future.

Dianne Jones

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August 6, 2013, 13:08
Average Rating: 3.56

All was well except the wrong product was delivered. The mistake was quickly rectified.

V scatchard

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August 6, 2013, 13:08
Average Rating: 5.00

Very pleased with variety of products on the website, as we had particular needs. The service caller was bright and cheerful, and the goods were delivered as agreed.

Janet Dunkin

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August 6, 2013, 12:08
Average Rating: 4.83

my wife had to call your sales staff to correct the delivery address and mobile contact number, but other than that super efficient service and delivery. thank you.

Michael Swan

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August 5, 2013, 22:08
Average Rating: 3.86

We had major problems with the fittings that went with the sink we ordered and had to visit the Plumbing Shop twice in order to replace parts that didn't fit. Also the overflow on the sink was too high to be set in the worktop as it should and required chipping away at the worktop to make it fit which is not ideal.

Valerie Boundy

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August 5, 2013, 16:08
Average Rating: 4.78

it said 1600hours and below it said if specific time was not stated it would be from 8am till4pm it did not come till next morning because it came at 3pm and there was nobody in

David Stewart

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August 4, 2013, 09:08
Average Rating: 4.94

quality products, excellent prices, efficient service, will definitely use you again when necessary

Bill Morley

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August 3, 2013, 09:08
Average Rating: 5.00

Competitively priced goods with excellent next day delivery service.

Mrs Mackenzie

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August 4, 2013, 14:08
Average Rating: 4.72

Only problem was 2nd tier supplier Manhattan goods delivered damaged and after a number weeks admitted couldn't supply replacement.Bathroomtrade resolved issue and replaced it withApril shower door within 48 hrs

Philip Neyland

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August 4, 2013, 17:08
Average Rating: 5.00

We were very satisfied with our delivery of goods and cost was good. Staff were very friendly and helpful.

John Blyth

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August 4, 2013, 06:08
Average Rating: 4.56

GOOD SERVICE, GOOD QUALITY AND EFFICIENT DELIVERY, WHAT MORE DOES A CUSTOMER NEED?

sue adams

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August 5, 2013, 11:08
Average Rating: 4.64

Online purchase, item left with neighbour, did not take delivery, so rating n/a

As above

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July 31, 2013, 13:07
Average Rating: 4.94

Very good all round service will use again

Michael hart

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July 31, 2013, 07:07
Average Rating: 5.00

your member of staff i spoke to was so patient and helpful he had to do a lot of enquireing for me.and could not fault any of the service you supplied thankyou

christine cobby

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July 30, 2013, 15:07
Average Rating: 4.56

driver left pallets for me to get rid of no time to check delivery

John Scott

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July 29, 2013, 10:07
Average Rating: 4.57

Excellent service. Highly recommended

Jim

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July 25, 2013, 11:07
Average Rating: 4.79

Sealux Label was difficult to remove and would be better on the back. Delivery was excellent and product was exactly right for the job

Roger Gibbs

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July 25, 2013, 20:07
Average Rating: 4.86

A1 does what it says

Peter Ashcroft

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July 27, 2013, 08:07
Average Rating: 4.89

I couldn't work out how to get next day delivery when buying on line. Maybe you couldn't. Anyway. Phoning was no hassle.

Guy Reid

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July 28, 2013, 22:07
Average Rating: 4.21

No Comment

William Carrington

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July 29, 2013, 08:07
Average Rating: 4.78

Was very happy with the service that you gave

Tony shaves

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July 28, 2013, 06:07
Average Rating: 4.61

Jo in Sales was incredibly helpful.

Phil Curme

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July 28, 2013, 09:07
Average Rating: 4.14

Very well packaged. Excellent product and very pleased. Only negative was the quality of the screws & plastic trim on top of wall support.

Ruth Opie

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July 22, 2013, 22:07
Average Rating: 4.79

Fantastic ordering service and a quick and efficient delivery service.

R Louth

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July 22, 2013, 12:07
Average Rating: 4.61

excellent service and goods

ted b

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July 22, 2013, 08:07
Average Rating: 5.00

great product/price. Goods arrived on time. Will use again and would recommend. Many thanks.

Sue

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July 19, 2013, 19:07
Average Rating: 4.89

very good bath but front panel not too good :(

kkkk

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July 21, 2013, 07:07
Average Rating: 4.94

Excellent service.

susan woolley

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July 21, 2013, 20:07
Average Rating: 4.22

well satisfied

Graham Webb

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July 21, 2013, 22:07
Average Rating: 5.00

Ordered shower tray, Traymate kit & Aquastrap as advised by friendly man on phone. Very pleased with products but only advice is if fitting into recess then put shower tray in before tiling not as per instructions as had a hell of time fitting heavy tray into the gap after tiling trying not to scratch tray & tiles and not disturbing concrete screed at the same time, nightmare!! End product very nice and feel with Aquastrap will have no leaks. Thanks Bathroom Trade.

Jane Eastwood

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July 18, 2013, 11:07
Average Rating: 4.72

Excellent service from start to finish, staff on phone very helpful.

mr paul burke.

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July 17, 2013, 20:07
Average Rating: 5.00

Will be doing business with you again. Thank you Radek

RADEK TERESKO

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July 17, 2013, 10:07
Average Rating: 5.00

one of the most helpful delivery drivers i have ever come across

a mcgregor

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July 16, 2013, 17:07
Average Rating: 4.50

All OK

Andy Cleeter

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July 16, 2013, 17:07
Average Rating: 4.89

The bath seemed very thin and initially I wished that I had bought the heavier gauge steel. However, it still has a 25 year guarantee so must be o.k. and looks good now that it has been installed. The customer service and delivery were excellent thank you.

Mrs L Russell

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July 16, 2013, 11:07
Average Rating: 4.33

Easy to speak to someone on the phone. Initially I was told the delivery would be Monday or Tuesday, but when nothing arrived by Thursday I rang. Apparently there was a stock problem. However the goods were despatched Thursday pm and arrived Friday pm.

Diane Hartley

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July 16, 2013, 10:07
Average Rating: 4.44

Good

Thomas Duffy

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July 16, 2013, 10:07
Average Rating: 5.00

Excellent service. We deal with lots of suppliers and were impressed with the service received from yourselves. Thank you.

Peter Harfield

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July 16, 2013, 08:07
Average Rating: 5.00

Would recommend your company

Lesley Kane

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July 16, 2013, 05:07
Average Rating: 5.00

Good prices excellent service! Constantly kept up to date during the whole process. Delivery was prompt on time and delivery driver friendly and polite. Would use Bathrooms Trade again without reservation.

Roy Matthewd

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July 13, 2013, 14:07
Average Rating: 4.57

We only found out once an order had been placed that you didn't actually have the goods in stock -had to wait a week, this wasn't clear at the time of ordering. On this occasion it didn't actually matter as my cm was in no rush but I would have been really annoyed if I'd needed this quickly! Delivery driver was a very chirpy chap despite it being a really warm day.

Chris Shave

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July 14, 2013, 10:07
Average Rating: 4.64

Everything done on line and efficiently carried out. Excellent service

Mike Jocelyn

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July 14, 2013, 09:07
Average Rating: 4.50

Good shopping experience

crunchycarrots55@gmail.com

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July 13, 2013, 14:07
Average Rating: 4.94

excellent service from start to finish

mark laws

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July 13, 2013, 21:07
Average Rating: 4.86

Purchase was on line so did not have a chance to rate sales staff

George Pothitos

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July 13, 2013, 11:07
Average Rating: 5.00

Thank you, lightweight and perfect solution for our odd shaped bathroom at a good price.

Charlotte Anderson

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July 10, 2013, 20:07
Average Rating: 4.61

Outstanding service and support- thank you

Jane

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July 10, 2013, 09:07
Average Rating: 4.44

Customer service was excellent. Although incorrect bath was sent, Jo was very helpful and efficient in sorting a replacement, which came quickly.

Sian Weston

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July 10, 2013, 09:07
Average Rating: 4.56

Very good product & services

JOHN BURTON

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July 9, 2013, 08:07
Average Rating: 5.00

Exactly what I wanted, delivered on time, would use again

Karen Holtham

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July 8, 2013, 19:07
Average Rating: 4.29

good safe delivery service kept informed of purchase by e-mails,haven`t had to use the customer service. very pleased with the whole shopping experience would recommend

colin virgo

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July 8, 2013, 18:07
Average Rating: 4.71

didnt deal with sales staff therefor couldnt rate them bought it on internet.we could have done with two delivery men as we are pensioners. would have found it impossable to get it into the house if the delivery man hadnt helped.

jackie beeley

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July 9, 2013, 09:07
Average Rating: 5.00

The team at Bathroom trade were very helpful particularly when I realised I had not ordered a pedestal for my sink! One simple call and it was sorted by the team.

Michelle Crossland

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July 8, 2013, 14:07
Average Rating: 5.00

Excellent quality and prompt delivery

Ros gill

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July 3, 2013, 17:07
Average Rating: 5.00

good service thanks.

steve berio

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July 3, 2013, 10:07
Average Rating: 4.78

5 star for most things so enough said.

Mrs R Steel

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July 2, 2013, 12:07
Average Rating: 5.00

It was very easy to locate the product on the website. It had a note that there was low stock on the product. I rang and spoke with the sales advisor, who clarified the expected delivery of products currently out of stock in the warehouse. The product actually arrived before that estimated date, which was good news for me.

Inna Kochetkova

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July 2, 2013, 06:07
Average Rating: 5.00

Thanks, tray tested for draining but not yet fitted.

Robert Hudson

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July 1, 2013, 12:07
Average Rating: 4.78

Thank you for efficient service. Telephone enquiry handled courteously and effectively.

Anthony Saul

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July 1, 2013, 09:07
Average Rating: 4.56

Very helpful customer service when our delivery went missing. Thanks

David Willgress

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June 29, 2013, 10:06
Average Rating: 5.00

Extremely happy with bathroom and staff were Very helpful

K webb

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June 28, 2013, 22:06
Average Rating: 4.33

Very pleased with the service, quality and price.

Mark

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June 26, 2013, 15:06
Average Rating: 5.00

Bath is of very good quality, exactly like the description on the website. Screen was of really high quality as well - compliments our new bathroom very nicely. The delivery was extremely quick as well.

Mrs Karen Hubbard

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June 24, 2013, 22:06
Average Rating: 4.33

Every thing was fine once the stock shortage was sorted out.

Philip G Ormrod

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June 24, 2013, 19:06
Average Rating: 5.00

Excellent price, quick delivery - a great all round experience Will definitely buy again

susan walker

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June 23, 2013, 11:06
Average Rating: 4.61

Although we have not fitted it yet, but it looks good. Very happy with service.

Charles

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June 23, 2013, 15:06
Average Rating: 4.33

AS yet with going on holiday i have had no time to fit the shower tray

Victor j Card

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June 22, 2013, 18:06
Average Rating: 5.00

Excellent service and goods as described

Jane Dyson

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June 22, 2013, 12:06
Average Rating: 4.44

Very good customer services. Able to confirm delivery date and prompt delivery on the day and delivery person very efficient.

Philip Tse

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June 19, 2013, 17:06
Average Rating: 4.94

Price much cheaper than local store, delivered next day, what could be better?

Andrew Norton

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June 20, 2013, 17:06
Average Rating: 4.78

I am very pleased with the product

John Hill

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June 19, 2013, 15:06
Average Rating: 4.67

Have not fitted the shower tray yet but it looks ok to me.

Peter Digby

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June 19, 2013, 06:06
Average Rating: 4.28

Satisfied with the service.

Mark Hamblin

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June 19, 2013, 08:06
Average Rating: 4.25

Disappointing that one of the items I ordered would not be available for 2weeks or more, especially as I paid extra for express delivery. I would have preferred to know this at the time of ordering. As I needed the items urgently, I ended up paying £55 more, for a similar shower door that could be delivered quickly. However, despite this, I found the customer service staff very helpful and efficient in resolving the issue. To their credit, I was informed early of the out-of-stock item, and in the end the whole of my amended order was delivered very promptly. Product quality looks fine at first glance.

Philippa Woods

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June 19, 2013, 07:06
Average Rating: 4.67

gOOD sERVICE, VERY SECURE

sUE wOOLLEY

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June 18, 2013, 12:06
Average Rating: 4.78

job looks good quality very good many thanks

robert H

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June 12, 2013, 19:06
Average Rating: 5.00

very good alround

mr k peacock

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June 12, 2013, 21:06
Average Rating: 4.56

Easy purchase, great being able to choose delivery date, good product at reasonable price. Arrived quickly with helpful staff to move upstairs!

Clare Edwards

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June 17, 2013, 07:06
Average Rating: 4.43

First time I have used your firm, will use again

Stan

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June 16, 2013, 09:06
Average Rating: 3.61

The bath transaction was straitforward and efficient. Finding a wash basin is an altogether different problem! I still cannot find a traditional 2TH 550mm basin on your site. Twyford??

John Hunter

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June 11, 2013, 12:06
Average Rating: 4.38

None

Fred whipp

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June 9, 2013, 18:06
Average Rating: 5.00

Haven't used the product yet

Liz

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June 8, 2013, 19:06
Average Rating: 4.78

after the experience of having 2 broken doors from a different company it was a relief to have the door I ordered and in one piece so we could get into our en-suite again, thank you. pls note this is a private home so no e-mails please

andy hills

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June 8, 2013, 08:06
Average Rating: 3.44

I ended up ordering by phone, and the lady who took my order was EXEMPLARY. 100%. She completely checked every aspect of the order, and made certain that I would get what I wanted when I needed it. She made you look very good, and I still feel grateful to her.

Jim douglas

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June 6, 2013, 11:06
Average Rating: 4.61

Delivery should have been 2 No Men as guy said they dont carry anything heavy

Alan

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June 5, 2013, 20:06
Average Rating: 4.39

You rang to say s/tray shown on website and ordered was not in stock, but you could send alternative. This meant late delivery.How often do you check items no longer available? Must say, person who rang was very courteous.

John Cocksey

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June 10, 2013, 07:06
Average Rating: 3.89

Everything worked well. It was a pity that not all the items were readily available, so there was a delay in the delivery; however, I was kept fully informed of the situation and all turned out right in the end. Thank you.

Richard Piper.

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June 4, 2013, 10:06
Average Rating: 4.17

As a domestic buyer, you beat our own trade suppliers by over 30% on a comparable product. Well done, thank you.

Alan Greenwood

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June 4, 2013, 10:06
Average Rating: 4.57

Did not speak to sales staff - all done online.However, first radiator delivered was damaged meaning I had to call and speak to both after sales staff and courier (APC) staff too arrange a replacement, this was handled excellently and a second radiator was delivered within 24 hours and the damaged one collected for return.

Andy Blogg

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May 16, 2013, 08:05
Average Rating: 4.31

just one little glitch with regards to delivery, but nothing major, will recommend you to all my friends products good, will definitely use you again. happy smiley face.

Elaine Kiernan

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May 22, 2013, 21:05
Average Rating: 4.89

Great prices and excellent service! Our bath was delivered next day.

Glenn

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May 23, 2013, 10:05
Average Rating: 4.89

A great service from a great co: would deffo reccomend good friendley staff and a top class delivery !!!!!!!!!!!!!!!!

Rick Lister

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May 27, 2013, 20:05
Average Rating: 5.00

PLeasure to do business with a company like that.

Nick Kolin

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May 28, 2013, 08:05
Average Rating: 4.67

Professionalism at its very best, Fast delivery, 110% from start to finish :-)

Danny

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May 26, 2013, 13:05
Average Rating: 5.00

Very pleased with goods and speed of delivery

Tom Winters

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May 28, 2013, 09:05
Average Rating: 5.00

happy with my goods.

Steve Berio

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May 29, 2013, 11:05
Average Rating: 4.78

Alround good company

Bernard Berry

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May 29, 2013, 08:05
Average Rating: 4.33

I was very pleased with both the product, which was quite a bit cheaper than other websites, and your sales service. I will certainly shop with you again.

Mr A C Brice

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May 29, 2013, 13:05
Average Rating: 4.33

All good

Gary Palmer

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May 30, 2013, 12:05
Average Rating: 5.00

I have no problems recommending Bathroom Trade for their friendliness and efficiency. Products arrived when arranged. Now fitted and in use and superb.

Mr Phillip Dearlove

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May 30, 2013, 20:05
Average Rating: 4.11

well done

R Coombs

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June 3, 2013, 07:06
Average Rating: 4.72

do not know quality of good yet not opened yet .waiting for plumber

norman burgin

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June 2, 2013, 14:06
Average Rating: 4.50

the waste hole needs to be an option of where it is instead of having to recut it and filling in the one precut.

I White

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May 21, 2013, 13:05
Average Rating: 4.39

I am very pleased with the service provided and the process was very smooth. Thank you

Lanka Gunaratne

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May 21, 2013, 10:05
Average Rating: 4.22

My only complaint was that we didn't get any choice when the item was delivered and I'm not sure how I was expected to lift a large heavy shower tray from the kerb into my house (fortunately the friendly deliveryman DID help me).

Julia Maxted

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May 16, 2013, 16:05
Average Rating: 5.00

internet purchase. Staff very helpful in arranging delivery when we were absent.

Wally Winter

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May 16, 2013, 22:05
Average Rating: 4.89

So pleased with the efficient and super quick delivery. Many thanks

j. watson

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May 20, 2013, 21:05
Average Rating: 4.29

Delivery was exceptionally quick - next day - but it would have been a good idea to let us know it was coming!! We received no email confirming delivery, just our order and then invoice. First we knew of delivery was a 'sorry you were out' card! Delivery driver informed us that they couldn't make calls to customers to give any further time of delivery details, but had noted my 'I will be out after 12' note and had got to me as soon as possible for re-delivery. Very pleased with shower door and well packaged.

Dawn Brown

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May 20, 2013, 20:05
Average Rating: 5.00

Right from the moment we first contacted you the customer service has been excellent. The people on the phones had good product knowledge and were very helpful in answering our queries. The same goes for the few times I e-mailed with questions following our purchase. Good, no-quibble after-sales service, especially when there is a problem to be resolved, is always an important indicator of a company's quality and worth, and you certainly scored top marks there as well. Gold stars all round!

John Eastaugh

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May 21, 2013, 08:05
Average Rating: 5.00

The whole experience from using the site, buying the goods and receiving them was effortless and stress free. Would highly recommend the company to anyone. Great service

Charlotte richards

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May 21, 2013, 09:05
Average Rating: 5.00

Great team. Great items. Fast delivery. Excellent service. Would highly recommend

Charlotte richards

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May 20, 2013, 06:05
Average Rating: 4.94

So good, I sent you a present,did you get it ?

Steve Walker

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May 18, 2013, 08:05
Average Rating: 5.00

Website very easy to use, delivery man very friendly indeed, would recommend this site to anyone wanting to buy any bathroom items.

Sharon Hill

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May 20, 2013, 09:05
Average Rating: 4.79

very good

jason

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May 15, 2013, 09:05
Average Rating: 4.78

Exalent service from reception and sales staff and were very prompt to find product.

Baldev Jugdey

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May 15, 2013, 10:05
Average Rating: 5.00

great bath and great value.

michaela phillimore

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May 15, 2013, 09:05
Average Rating: 4.83

We were very pleased with the customer service we received, alternatives were found to an out of stock item and staff were knowledgeable. Delivery was as promised. Would deal with this company again.

G Cott

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May 14, 2013, 22:05
Average Rating: 4.29

As I reside only 2 miles from your address, would have liked a quicker delivery.

P. Close

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May 12, 2013, 07:05
Average Rating: 4.89

An excellent 'all round' service with speedy++delivery - thank you

Mick Clegg

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May 11, 2013, 22:05
Average Rating: 4.83

Brilliant service, and quality goods.

E b

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May 13, 2013, 10:05
Average Rating: 5.00

Just exactly what I wanted just to cut it and it fitted fine

Mrs P Stringfellow

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May 13, 2013, 10:05
Average Rating: 4.22

excellent product and service

jenny Coomer

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May 13, 2013, 20:05
Average Rating: 4.93

I can't say about your customer service because I had no reason to contact them

C. Desbrow

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May 6, 2013, 13:05
Average Rating: 4.44

The lady that helped me on the phone was ABSOLUTELY AXCELLANT!!! The item I had bought was not what the plumber was expecting so I had to pay extra and get the better model. She arranged UPS to pick up the original item and deliver the new item. I can't remember her name but she had an "American accent". Please pass on my thanks to her for helping me out so PROFESSIONALY.

Nigel Bartlett

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May 6, 2013, 12:05
Average Rating: 4.39

I located a product on the net but couldn't ascertain if it was the right size, I then rang the customer line and spoke with a very knowledgeable lady who steered me towards a better product, she was excellent and a credit to your organisation. I would have no difficulties recommending you to anyone.

Tony peppard

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May 6, 2013, 14:05
Average Rating: 4.86

Fast delivery easy transaction will use again

B Stephenson

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May 6, 2013, 19:05
Average Rating: 4.57

I am very pleased to have found your online store as the same shower tray from another supplier was 3 times the price. I didn't use your sales staff so I can't comment on their service. The delivery chap was nice but I didn't give it 5 stars as it was kerbside delivery only and I'm disabled so I had to make sure someone was in to carry the tray into my home. The cost was definitely 5 stars and the quality I won't know until my new shower gets fitted during my next hospital stay. All in all a very quick efficient service and hopefully a high quality one, so thank you.

Jackie Pearson

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May 4, 2013, 08:05
Average Rating: 4.89

Very pleased with sevive.

Richard Power

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May 6, 2013, 17:05
Average Rating: 5.00

great thanks

Graham Austin

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May 6, 2013, 07:05
Average Rating: 4.67

Excellent service. We had damaged item which I called customer service about at 4.30pm and the new item arrived by 7am the following day!

Cross

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May 5, 2013, 10:05
Average Rating: 4.50

I have used Bathroom Trade before and if anything else the service from them has improved. It's now fantastic.

Leigh Webber

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May 6, 2013, 06:05
Average Rating: 5.00

Fantastic service

Paul.Rogers

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April 29, 2013, 08:04
Average Rating: 4.83

everything was excellent

edward price

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April 26, 2013, 21:04
Average Rating: 4.39

Good

Jaynal

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April 28, 2013, 10:04
Average Rating: 4.57

Came on time Order correct as requested

Mr H Simpson

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April 27, 2013, 01:04
Average Rating: 5.00

Very pleased with product and service. No complaints whatsoever.

Patricia Fidler

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April 25, 2013, 21:04
Average Rating: 4.72

I was very pleased with the buying and delivery process. Thank you. the shower trays look excellent-actually better than I expected. They are not fitted yet though .I will let you have the plumber's verdict later!

Elizabeth MacGarvey

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April 30, 2013, 09:04
Average Rating: 4.83

Very good products for price and exceptional service . Very happy and would recommend.

Joan love

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April 30, 2013, 09:04
Average Rating: 4.89

Very happy with products and service. Taps purchased were of very high quality, delivery man was very friendly and sales support exceptional. Would definitely use again.

Joan love

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May 1, 2013, 08:05
Average Rating: 4.89

Found the service to be very efficient and would certainly go back.

Jan Brian

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May 1, 2013, 04:05
Average Rating: 4.83

the quality of the bath was unquestionable but more expensive than some of a similar size, the bath panel arrived damaged but was replaced after sending a photo of the damage. The delivery service were excellent/friendly.

D Crawford

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April 30, 2013, 18:04
Average Rating: 5.00

Best online service I tried

Kellyann

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April 30, 2013, 10:04
Average Rating: 5.00

Your service was first class but i only have one quibble the delivery cost .I was not in a hurry for the items bought and thought a cheaper postage service could have been made available but i have my goods.

Frank Munro

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April 24, 2013, 20:04
Average Rating: 5.00

I was very impressed with the service from order to being delivered to site, the plumber said that the small bath was well made, my customer was impressed so I shall be contacting you when i require other items as I do lots of wet rooms and bathroom en-suite for my customer.

Steven Elphick (Elphick Buildings Ltd)

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April 24, 2013, 12:04
Average Rating: 5.00

Excellent service. Order delivered within a few days of ordering. Delivered when they said it would be. Delivery driver very helpful and pleasant. Shower not yet installed so guess will have to reserve comments on that for now but everything appears to be OK with goods. Would definitely recommend for ease of ordering and delivery.

Graham Riley

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April 24, 2013, 12:04
Average Rating: 4.79

Easy and efficient purchase

Nickie Clarke

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April 23, 2013, 17:04
Average Rating: 4.11

Very impressed with the first class service

Eileen Illman

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April 22, 2013, 19:04
Average Rating: 5.00

Excellent pricing,especially with the free waste baskets included. Impressive delivery with communication a few days before. The ' Man with the Van' was most courteous and didn't mind me expecting the goods on arrival. Keep it up!

Sue Durrant

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April 17, 2013, 19:04
Average Rating: 4.78

excellent service will be buying off you in the future

david graham

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April 22, 2013, 13:04
Average Rating: 4.56

I really did have excellent service from your sales & delivery staff. Many thanks. One of the easiest things I have ordered on line.

Mair Slade

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April 22, 2013, 12:04
Average Rating: 4.83

Everything was as described and on time. Thanks

Chris Booth

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April 20, 2013, 08:04
Average Rating: 4.06

Good quality goods delivered quickly

Elaine Edwards

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April 22, 2013, 07:04
Average Rating: 4.67

Great service , good price , grumpy delivery driver.

Jeremy Amey

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April 22, 2013, 10:04
Average Rating: 4.89

Well done

Keith Payne

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April 22, 2013, 11:04
Average Rating: 4.94

I am assuming goods are ok as have not unpacked them due to disability. I ordered them in advance as will not be fitted until My.

John Mogridge

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April 17, 2013, 13:04
Average Rating: 4.89

Great service

John

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April 17, 2013, 13:04
Average Rating: 4.83

Great product at a competitive price...

D Colbert

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April 16, 2013, 20:04
Average Rating: 5.00

I would recommend you and use you again

Robin latham

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April 16, 2013, 12:04
Average Rating: 4.83

Delivered on time!! Thanks Team

Steve Lewis

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April 16, 2013, 04:04
Average Rating: 5.00

VERY PLEASED ALL ROUND

ALLAN WILLIAMS

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April 15, 2013, 10:04
Average Rating: 4.56

no complaints

darren

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April 10, 2013, 11:04
Average Rating: 4.86

Will use again.

Dave Williamson

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April 10, 2013, 18:04
Average Rating: 3.94

lET DOWN AT START BY NOT HAVING SINK AS ADVERTISED, BUT GOOD AFTERSALES SERVICE

Richard Hollingworth

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April 11, 2013, 09:04
Average Rating: 5.00

Our perfect shower screen was £450 in the shop we paid £269 from you delivery was very quick we our very happy customers :-)

Michael Blore

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April 11, 2013, 11:04
Average Rating: 4.64

excellent prompt delivery. won't hesitate to use again.

Barry Hurst

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April 11, 2013, 22:04
Average Rating: 4.78

excellent service

marian farrow

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April 15, 2013, 09:04
Average Rating: 4.33

Fast, efficient service. Helpful staff when I phoned to check on delivery times, and the guy who delivered the goods was friendly and helpful.

Toby

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April 12, 2013, 11:04
Average Rating: 4.94

An excellent service throughout the company deserves to succeed. Thank you

Peter Hinchliffe

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April 13, 2013, 08:04
Average Rating: 5.00

All round good service

Tony Porter

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April 13, 2013, 15:04
Average Rating: 4.56

Very pleased with the service that was provided, and will use the company in the future.

Patricia Hudson

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April 15, 2013, 06:04
Average Rating: 5.00

would recomend to friends

Jane Hunt

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April 14, 2013, 20:04
Average Rating: 5.00

Very good company to trade with.

John J Bergus

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April 14, 2013, 20:04
Average Rating: 4.36

Order placed on line and so we did not have any direct contact with sales staff. Quality of bath panel seems very good but not yet fitted

Judith McCreadie

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April 14, 2013, 19:04
Average Rating: 4.78

Very pleased, the website was a bit tricky not kowing the jargon etc but I got there. Delivery was quick and the shower enclosure was very high quality. Overall would definately use again.

Ali Nicholl

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April 14, 2013, 16:04
Average Rating: 5.00

The Manhattan screen is great quality and the folding function works perfectly in our small bathroom. Would recommend!

Jo Clay

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April 14, 2013, 12:04
Average Rating: 4.67

excellent service - tried very hard to source the item required. Kept me informed. I was always able to speak to the person dealing with the order.

chris brooker

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April 15, 2013, 09:04
Average Rating: 4.61

Very pleased with the service I recieved, had a problem when paying which was sorted efficiently with a phone call (my error). The delivery driver was a little grumpy as we are difficult to find. Products appear good but as yet still packaged and awaiting installation by bathroom fitter. Very pleased that I was contacted by phone and items arrived when stated.

Mrs Pitts

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April 14, 2013, 12:04
Average Rating: 5.00

Excellent service, would recommend to a friend

Cheryl fulcher

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April 8, 2013, 14:04
Average Rating: 4.43

Shower is up and running but instructions were pretty poor so it took longer than we expected to build shower cubicle. Better close up diagrams and photos, with dimensions would improve this.

Elaine

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April 8, 2013, 10:04
Average Rating: 4.83

I did all the transaction online and the whole thing was seamless and fine.

D R Waring

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April 6, 2013, 17:04
Average Rating: 4.78

Great company to do business with Can't see the item you require call for a quote you will not be disappointed

David Mallandain

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April 1, 2013, 16:04
Average Rating: 5.00

Good service, Had to change my order before it was delivered, It was no problem for the staff, Delivery driver help to unpack all the parts. Thanks

Rick

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April 1, 2013, 18:04
Average Rating: 4.39

a very good service and very competative prices and top class delivery service. will certainly use again and recommend to friends and work mates

TLC

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April 1, 2013, 12:04
Average Rating: 5.00

first class service, delivered on time.would'nt hesitate to purchase again. buy with confidence,

claire watts

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April 1, 2013, 16:04
Average Rating: 3.83

fairly good

Kanchan

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April 1, 2013, 08:04
Average Rating: 3.78

My on comment is, that in the email acknowledgement there was a statement which said I would receive a delivery tracking mail. Following a call to your office I learnt that my product would be delivered directly from the manufacturer, and therefore no delivery details would be sent. You could add something to your confirmation system / emails to this effect. Anyway goods arrived by noon the day following the order.

Simon Shipley

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April 1, 2013, 07:04
Average Rating: 4.79

bought on line so no contact with staff.

m.a.massarella

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March 30, 2013, 14:03
Average Rating: 5.00

Excellent Service All Round Purchased a Bath screen, Shower door and tray although there was a delay with the shower door(From the manufacturer not Bathroom Trade)was always kept informed about delivery date by helpful staff now i have the product though it was well worth the short wait top quality Products and service at good prices.

Richard F, Norfolk

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March 30, 2013, 07:03
Average Rating: 4.50

No problems,good quality products, delivered on time .

robert Dodwell

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March 27, 2013, 19:03
Average Rating: 5.00

I had a need to return some goods , Jo in customer service's was a credit to the company in the way she handled the situation. The test of a great company is when they do the 'right thing' for the customer , and this company passed with flying colours.

Shaun Braithwaite

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March 27, 2013, 10:03
Average Rating: 4.94

very impressed with your online service

Mrs Bunting

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March 26, 2013, 15:03
Average Rating: 4.06

better instructions

mr i.fekete

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March 26, 2013, 12:03
Average Rating: 4.56

Excellent service, will use again as my first choice.

Chris Perry

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March 26, 2013, 10:03
Average Rating: 4.57

very good product,delivery fast and price very good.will use u again

j taylorson

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March 26, 2013, 10:03
Average Rating: 4.11

Good service, exelent delivery.

peter.

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March 25, 2013, 15:03
Average Rating: 5.00

verry pleased with purchase

a churcher

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March 26, 2013, 07:03
Average Rating: 4.72

Very helpful telephone and delivery staff - would definitely recommend to other people. Have not opened the boxes yet so can't really comment on quality but visible bits look excellent.

Janice Holland

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March 24, 2013, 22:03
Average Rating: 5.00

Will I be reminded of my discount code when I order next time? Thanks iskra Holstein

Iskra Holstein

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March 25, 2013, 08:03
Average Rating: 3.89

Good service all round

Nicky Glassock

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March 23, 2013, 10:03
Average Rating: 4.61

excellant service thank you

dean barter

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March 18, 2013, 10:03
Average Rating: 4.89

Delivery could have been a bit sooner but driver did extremely well in the snow, especially as we live on a steep hill!

Paul Dodson

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March 18, 2013, 10:03
Average Rating: 4.00

Wasn't able to use tracker,apart from that for a first-time cannot fault.

c.j.gavin.6

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March 17, 2013, 19:03
Average Rating: 5.00

i would like to thank all your staff especially the delivery staff for an excellent job

anthony ward

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March 17, 2013, 19:03
Average Rating: 5.00

Fast, efficient service

S radford

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March 17, 2013, 21:03
Average Rating: 4.67

Only flaw with the whole process was delay in dispatch due to taps not being available. We subsequently cancelled the taps and got them elsewhere so that rest of order could be dispatched in time for plumber coming. Then had to ring up to chase refund of payment for taps, but other than that would recommend!

Rachel Mandale

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March 17, 2013, 19:03
Average Rating: 5.00

i would like to thank all your staff especially the delivery staff for an excellent job

anthony ward

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March 17, 2013, 12:03
Average Rating: 5.00

1 would buy from them again

nic deery

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March 16, 2013, 19:03
Average Rating: 4.83

Everything was very good, from start to finish, and certainly better than other online suppliers I have dealt with.

Valerie Madgett

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March 16, 2013, 09:03
Average Rating: 4.06

Good service, delivered on time

Stephen Myall

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March 16, 2013, 07:03
Average Rating: 4.89

Will use again

Lee

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March 14, 2013, 12:03
Average Rating: 4.61

The web site stated a free waste with chosen shower tray. I asked your adviser if I needed the £22 superior waste; he said it would be worthwhile - I bought it but assumed I would still get the 'free' waste( which I intended to fit to a smaller shower tray elsewhere). This was not the case.

Ian James

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March 13, 2013, 16:03
Average Rating: 5.00

found the items i needed,ordered them.email said they would be here 13/03/2013.sure enough 7.30 that morning they were here.exactly as it should be.thankyou for the service

mark christian

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March 13, 2013, 13:03
Average Rating: 4.06

Delivery was efficient even if it did take a little longer than I would have wished. Dealt with staff on the phone and everyone was friendly and helpful.

Luis Carrasqueiro

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March 12, 2013, 21:03
Average Rating: 5.00

Very pleased, thank you.

Paul Snelling

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March 12, 2013, 20:03
Average Rating: 4.94

Very pleased, thank you.

Lorna Snelling

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March 12, 2013, 21:03
Average Rating: 4.61

Cracking site and products for both trade and retail customers. I would and have recommended this site to my friends and colleagues

Graham Barlow

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March 12, 2013, 13:03
Average Rating: 4.61

Thank you

Jolanta

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March 12, 2013, 13:03
Average Rating: 5.00

easy to order online really good prices and really fast delivery.would use again

chris swarbrick

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March 12, 2013, 10:03
Average Rating: 4.94

All very good

Cyril Peberdy

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March 12, 2013, 09:03
Average Rating: 5.00

Found dealing with this company a pleasure. Will use again, as we found goods,delivery and service 100%. Thanks Joe for the effort you gave and promote service advice.

A,G.SEDGLEY

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March 12, 2013, 09:03
Average Rating: 4.79

My experience has been one of total satisfaction, the website was easy to follow, the price was good, ordering easy and delivery on time and the goods were undamaged............overall excellent.

Anthony Pack

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March 11, 2013, 20:03
Average Rating: 4.44

Very good overall service

Ian Pettit

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March 11, 2013, 21:03
Average Rating: 4.22

No additional comments

Steve Brown

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March 12, 2013, 07:03
Average Rating: 4.44

Not able to comment on quality as not installed yet. Looks fine thoygh

Nicholas Barnes

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March 11, 2013, 15:03
Average Rating: 4.21

No problems at all

Phil Jarrett

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March 11, 2013, 10:03
Average Rating: 4.56

Despite messing you around with our initial order with you everyone was friendly and efficient and orders arrived when they said they would. The installed shower/toilet etc. are of good quality and I would recommend you to all.....Tricia Gingell.

Patricia Gingell.

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March 10, 2013, 20:03
Average Rating: 4.89

Excellent staff and a great company to deal with. Thank you

James Kevin Doona

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March 11, 2013, 09:03
Average Rating: 4.72

I have still not checked my goods for damage but i am sure they will be ok impressed with the delivery and the way the goods were packaged

David Buchan

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March 9, 2013, 15:03
Average Rating: 5.00

Good service

Eoin McLeod

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March 9, 2013, 12:03
Average Rating: 4.28

Over all. Very good will use again

Julie darling

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March 9, 2013, 10:03
Average Rating: 5.00

Very easy to deal with it - excellent communication throughout - would definitely recommend and use again

Sharon

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March 6, 2013, 14:03
Average Rating: 5.00

We are very pleased with our belfast sink it looks really good in our new kitchen Thanks Bathroom trade

Sean Glover

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March 6, 2013, 10:03
Average Rating: 4.79

Can't comment on customer service since I didn't use them. Everything went smoothly.Very impressed with the way the shower tray was packed.

Martin Edwards

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March 6, 2013, 10:03
Average Rating: 4.89

Excellent service and the member of staff I spoke to was very helpful in informing me of availability of stock and getting the shower screen etc to us on time. Will definitely be using you again. Thank You.

Yvonne Jarrett

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March 5, 2013, 11:03
Average Rating: 4.83

Many thanks for your prompt and friendly service

Michael Bonnington

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March 5, 2013, 09:03
Average Rating: 4.33

delivery was excellent . Didn't need to talk to staff so couldn't rate how efficient they were . would use again.

Brenda Lownsbrough

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March 4, 2013, 18:03
Average Rating: 4.94

No complaints,all good

Peter dobson

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March 4, 2013, 08:03
Average Rating: 5.00

Brilliant service, very fast delivery. The delivery guy was wonderful. Thank you.

Sam Lunn

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March 3, 2013, 13:03
Average Rating: 5.00

Very satisfied with the quality of product and delivery

Karen Taylor

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March 3, 2013, 11:03
Average Rating: 4.61

Delivery and was very jolly n friendly and helpful.

Michelle roberts

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March 4, 2013, 15:03
Average Rating: 4.00

good service

John Weller

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February 25, 2013, 10:02
Average Rating: 4.89

Havent installed my shower yet but it looks good quality. The shower tray espcially looks good too and well made. Delivery was very efficient and as expected. I also received a customer care call to update me on my order which was good.

Peter Allery

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February 25, 2013, 08:02
Average Rating: 4.83

excellent service and comms and would definitely use again if required.

jackie west

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February 25, 2013, 08:02
Average Rating: 4.61

Excellent service and great product. Thanks very much.

Graham Williams

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February 24, 2013, 12:02
Average Rating: 4.50

Excellent service, particularly from your telephone answering team. You don't respond to e-mails though! I sent 2 and neither were replied to.

Mrs T Chantrey

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February 23, 2013, 14:02
Average Rating: 4.14

very prompt delivery very pleased with items ordered

s stubbs

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February 23, 2013, 19:02
Average Rating: 4.94

Great value for money.

Robert

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February 24, 2013, 11:02
Average Rating: 4.93

very good service

dave saunders

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February 23, 2013, 10:02
Average Rating: 4.28

Very good service.

Tara Ameye

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February 23, 2013, 11:02
Average Rating: 4.00

Items not yet installed but purchase and delivery experience all very good

Edith Wickens

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February 23, 2013, 08:02
Average Rating: 3.44

customer service exellent and her no nonsence approach to exhanging our Shower Tray after we made an error with our measurements was very helpful and proffessional - I never fill these in, but I was so impressed and releived that I feel she deserves it - I am only sorry that I can not remember her Name Pls pass on my appreciation. The only disappointment after such a great service from every dept from the start was the Delivery Service, they called twice apparently and I missed them, a quick call or text was all that was needed to advise that they were in the area I have not rated the quality of your goods as I have not yet received them Rgds Mark Sheppard

Mark Sheppard

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February 22, 2013, 23:02
Average Rating: 4.78

Excellent service.

Carl Goodrum

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February 21, 2013, 18:02
Average Rating: 3.67

Fast realisable and accurate, really helpful on enquiry and would order here first out of choice

Jon Develing

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February 20, 2013, 09:02
Average Rating: 4.86

good , quick service

Greg

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February 20, 2013, 08:02
Average Rating: 4.56

Excellent quality and value

Susan Benjamin

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February 19, 2013, 10:02
Average Rating: 4.78

Excellent service. Thanks

Tim Crewe

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February 19, 2013, 07:02
Average Rating: 4.64

Easy to use site, goods delivered very promptly

Jan Docker

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February 18, 2013, 18:02
Average Rating: 4.89

we are very pleased with the product and the service all round was excellant,will use bathroom trade in the future.

R Healey

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February 18, 2013, 15:02
Average Rating: 3.89

Good price, email prompts received to arrange delivery, goods arrived when expected. Good service.

Dave C

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February 16, 2013, 10:02
Average Rating: 4.94

All great thank you

R A Ward

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February 16, 2013, 20:02
Average Rating: 3.86

Great thanks.

Chris Witham

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February 17, 2013, 10:02
Average Rating: 4.11

Overall excellent service,had a slight problem with delivery dats but it was promptly put right.

maria aikman

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February 16, 2013, 10:02
Average Rating: 4.83

All marvelous, thank you

R A Ward

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February 17, 2013, 08:02
Average Rating: 5.00

Why do people bother with B&Q and Wickes.Top draw service 5 star

craig morbin

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February 17, 2013, 19:02
Average Rating: 4.61

would use again

Martin Shipp

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February 17, 2013, 21:02
Average Rating: 4.44

Thought your service was good and efficient . Delivery very good too.

E.m.Huntsman

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February 12, 2013, 09:02
Average Rating: 4.94

excellant all round service, from enquiring,ordering and delivery.

james wood

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February 11, 2013, 20:02
Average Rating: 4.94

All arrived in good condition and very quickly

Roman Moroziuk

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February 11, 2013, 19:02
Average Rating: 4.28

delight doing business with you !

joe skinner

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February 11, 2013, 07:02
Average Rating: 4.94

excellent service

chris hendricks

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February 10, 2013, 18:02
Average Rating: 4.67

Overall very good

stephen wheeler

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February 11, 2013, 10:02
Average Rating: 4.72

Good website, helpful staff, good price

Joanne herbert

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February 11, 2013, 12:02
Average Rating: 4.83

great service

c money

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February 10, 2013, 10:02
Average Rating: 3.67

quick service.phone to check if delivery could done next day.all received on time.

dave

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February 10, 2013, 09:02
Average Rating: 4.89

Would recommend this company to anyone who wants s friendly efficient and reliable service

Michael

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February 11, 2013, 19:02
Average Rating: 4.29

good service. will use again

Paul Worlock

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February 7, 2013, 08:02
Average Rating: 5.00

Delivery managing/customer services staff were particularly helpful - kept me up to date with stock levels and delivery dates. Very pleased with the service

Mr Phillips

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February 6, 2013, 21:02
Average Rating: 4.78

We had a problem with the first delivery because the items had been damaged in transit. But this was rectified quickly and we received the replacement unit which we are delighted with.

andrew cummings

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February 6, 2013, 19:02
Average Rating: 5.00

pictures on papers with shower could be clearer thank you

mr stuart webster

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February 6, 2013, 20:02
Average Rating: 4.93

Very fast delivery, very happy with service, would buy from again.Thank you

Mr K Proctor

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February 7, 2013, 09:02
Average Rating: 4.89

Very good all round

mike dolamore

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February 6, 2013, 07:02
Average Rating: 4.21

Good service

R Field

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February 6, 2013, 06:02
Average Rating: 4.78

would deal with again

ken law

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February 6, 2013, 07:02
Average Rating: 3.86

well pleased with your product.

michael ronald snow

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February 6, 2013, 08:02
Average Rating: 5.00

The customer service was excellent.Staff were so helpful and any query was dealt with immediately and in a most friendly manner.First class all round.

shirley linton

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February 6, 2013, 08:02
Average Rating: 5.00

Excellent service all round. I was lucky to find the shower screen I wanted at a very good price as I believe it has now been discontinued. I was amazed and impressed at how quick and efficient the delivery service was and how I was kept informed

Jan

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February 6, 2013, 10:02
Average Rating: 3.75

All very good. Delivery lead-time could have been reduced

john roberts

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February 5, 2013, 16:02
Average Rating: 4.11

Very good service and delivery.

Catherine lennon

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February 5, 2013, 12:02
Average Rating: 4.67

Good price delivery service very good.

alan bowditch

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February 5, 2013, 08:02
Average Rating: 4.86

Great service!! ps didn't need to use customer service so not rated.

Stephen Shaw

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February 4, 2013, 16:02
Average Rating: 4.50

Very friendly staff.

Ian Pettit

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February 3, 2013, 09:02
Average Rating: 4.56

excellent service from sales to delivery.Would definately recomend and use you again

pamela

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February 2, 2013, 17:02
Average Rating: 5.00

Very pleased with everything. Thanks

Geoff Collard

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February 1, 2013, 18:02
Average Rating: 4.56

Only received two of three items so far but no prolem, I was told I had to wait, then they would contact me to arrange delivery.

Dave Bryan

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January 29, 2013, 20:01
Average Rating: 4.56

extremely pleased with the product and could'nt find a better price for same item, have yet to fit the door but don't envisage any problems,I also found the line dimension plan useful in deciding it would work in the limited available space outside of shower cubicle. not having to ask any questions I couldnt comment on knowledgability of staff but every other aspect of the transaction was excellent, many thanks.

Mr S Simmonds

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January 22, 2013, 09:01
Average Rating: 4.86

First class service. Would use again

Barry Simms

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January 28, 2013, 15:01
Average Rating: 4.71

Quality products and good value for money. An excellent delivery service.

J Wilby

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January 28, 2013, 19:01
Average Rating: 4.94

great service thank you

rob brodie

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January 27, 2013, 20:01
Average Rating: 5.00

Very good

Terry Day

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January 27, 2013, 10:01
Average Rating: 4.11

Very pleased with products and customer service. Will definately use Bathroom Trade again.

Peter Hicks

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January 27, 2013, 11:01
Average Rating: 4.93

Excellent service goods arrived within 2 working days and price was cheaper for products than elsewhere. Will not hesitate tio recommend to friends and I will certainly use you again.

D Harper

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January 28, 2013, 09:01
Average Rating: 4.94

I choose this website because there was more information about the products than other websites I looked at. ie description and critical measurements of the product

Mary Davis

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January 22, 2013, 21:01
Average Rating: 4.57

great service and fast delivery

Paul Brown

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January 23, 2013, 07:01
Average Rating: 4.39

All round very good service and very very cheap compared to other online or store prices

Carl Habbershaw

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January 22, 2013, 07:01
Average Rating: 4.22

Only rated delivery a 3 as i picked the item up direct from your supplier.

John Sheeran

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January 21, 2013, 10:01
Average Rating: 4.89

very quick reply about my missing part suppling next day first class service would recoment your company to anyone well done

john sdaunders

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January 21, 2013, 11:01
Average Rating: 4.94

Excellent service and communication about delivery

N Simmons

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January 21, 2013, 02:01
Average Rating: 5.00

The service and delivery was very efficient. Have not yet installed the product so cannot comment on quality of goods.

Valerie Mitchell

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January 20, 2013, 15:01
Average Rating: 4.61

i am awaiting refund of a product returned but im sure it is being delt with. i will be a returning customer

J. SKINNER

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January 20, 2013, 16:01
Average Rating: 5.00

A special thanks to Dave on customer services for his prompt action in sorting out a couple of shortages on my order.

Dave Waites

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January 19, 2013, 20:01
Average Rating: 5.00

i ordered of the internet so i can not comment on customer service as i didnt talk to anyone

debra long

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January 18, 2013, 18:01
Average Rating: 4.78

Good value for money, excellent service and local delivery staff were very good

P Galpin

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January 17, 2013, 17:01
Average Rating: 4.94

Excellent pre and after sales service!

Andrew Jesson

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January 16, 2013, 19:01
Average Rating: 4.22

Very good service, thank you.

Miss H Dudley

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January 16, 2013, 20:01
Average Rating: 4.31

good to deal with, kept in touch delivered as promised

vince wells

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January 15, 2013, 21:01
Average Rating: 4.89

Great customer service - thank you

T. Bhojani

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January 14, 2013, 10:01
Average Rating: 4.11

Excellent service

robert

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January 13, 2013, 12:01
Average Rating: 3.78

We bought, as promised carriage free online, however when ordering by phone we were told carriage free deal was only on part of order and ended up paying £29.99 for carriage. That said delivery was very qiuick bang on time, Between the sales staff and ourselves we made a mistake on the order and they were very quick to sort out!! Very good srvice!!

ian

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January 13, 2013, 07:01
Average Rating: 5.00

Spot on best 300 ever spent

Mark Culyer

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January 12, 2013, 09:01
Average Rating: 4.39

Very efficient. Ordered Friday and delivered Monday. Will return when other items required

David Evans

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January 9, 2013, 22:01
Average Rating: 4.29

good product,fast delivery - pity delivery charge was half as much again as the product.

steve cross

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January 9, 2013, 16:01
Average Rating: 4.71

Excellent service, a pleasure to deal with.

John Nowell

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January 8, 2013, 20:01
Average Rating: 3.94

Very friendly and helpfull service.

Kevin Nock

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January 7, 2013, 15:01
Average Rating: 4.78

Your website was easy to navigate, since im not IT literate I found everything I ordered was easy and quick to place my order, I did browse the internet and found your sale too be very competitive and the quality is very good, I would recommend you to friends and family.

Diana Minney

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December 27, 2012, 15:12
Average Rating: 4.83

Good overall service with quality products.

Steve Woods

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December 26, 2012, 16:12
Average Rating: 4.89

excellent quality service and products

David Tilley

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December 27, 2012, 11:12
Average Rating: 4.28

very happy, will recomend to my friends

magdalena

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December 25, 2012, 18:12
Average Rating: 4.83

Excellent very quick service, would use again

Allan Saunders

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December 26, 2012, 10:12
Average Rating: 4.17

Delighted with the products, shame the website didn't tell me there was no bath in stock and we had to waqit an extra week for delivery.

Tara Ameye

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December 24, 2012, 18:12
Average Rating: 4.83

Excellent service and communication throughout

Linda Hardy

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December 21, 2012, 09:12
Average Rating: 5.00

Great Produsct, Easy Transaction, Speedy Delivery, Fantastic Service, Many Thanks :)

Abigail

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December 23, 2012, 18:12
Average Rating: 4.56

very pleased

Charles Hewlett

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December 17, 2012, 16:12
Average Rating: 5.00

Very good thanks.

Steve Berio

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December 17, 2012, 21:12
Average Rating: 4.56

Good, quick, efficient service. Thanks very much

adam

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December 5, 2012, 07:12
Average Rating: 4.72

Quite good all round

Tony Matthews

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December 7, 2012, 14:12
Average Rating: 4.93

First class company to deal with

Keith Goulding

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December 8, 2012, 10:12
Average Rating: 4.89

a pleasure to do buisness with will be using again for the pannels and taps thank you.

craig newton

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December 11, 2012, 09:12
Average Rating: 5.00

Excellent service ~ from initial browse for product required on the website, to customer service via telephone when shower door delivered required exchanging for larger size ~ to quality and fit of final product. Overall an excellent experience.

Mrs J E Lavington

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December 11, 2012, 15:12
Average Rating: 4.78

All round good service.

Paul

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December 12, 2012, 11:12
Average Rating: 4.67

Excellent Service

Paul Fletcher

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December 12, 2012, 09:12
Average Rating: 4.83

First bath delivered was the wrong one and did not seem to be of the same quality as ordered. The Caymen bath originally ordered and delivered to replace it was the quality expected and came with the instalation instructions. Very satisfied and would recomend service to others.

Neal Sharpe

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December 12, 2012, 18:12
Average Rating: 4.64

Excellent service and quality goods

Laurie Crayden

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December 12, 2012, 20:12
Average Rating: 4.89

Good service Thanks

Iain Oakes Green

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December 16, 2012, 15:12
Average Rating: 4.93

good online service and delivery

Tim Ward

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December 14, 2012, 16:12
Average Rating: 5.00

Excellent web site and very helpful over the telephone arranging delivery times

Robin Brashier

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December 4, 2012, 23:12
Average Rating: 4.39

very happy with goods,good quality

Rhonda Mason

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December 6, 2012, 10:12
Average Rating: 5.00

Excellent service from the company,no problems atall.

Steve rodgers

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December 7, 2012, 10:12
Average Rating: 5.00

Very pleased!

N Bagge

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December 8, 2012, 18:12
Average Rating: 4.78

Excellent item. Very easy to cut to shape with a small-toothed saw.

paulblenkin@gmail.com

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December 8, 2012, 09:12
Average Rating: 4.61

Very efficient, especially the delivery. Thanks

Stuart Robinson

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December 9, 2012, 20:12
Average Rating: 4.83

Prompt, efficient and helpful.

Julie brooksbank

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November 30, 2012, 09:11
Average Rating: 4.28

very good transaction

Les Annal

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November 30, 2012, 11:11
Average Rating: 4.94

Excellent service

janet webb

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December 3, 2012, 08:12
Average Rating: 4.61

As Arnie said: 'I'll be back'

Vin Gower

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December 2, 2012, 13:12
Average Rating: 4.94

Everything perfect!

Oleg

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December 2, 2012, 12:12
Average Rating: 5.00

very friendly helpful staff. Excellent Price. Good communications regarding order and delivery. Friendly helpful delivery driver. Very good service, would recommend.

Mrs Verity Gravner

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December 2, 2012, 09:12
Average Rating: 5.00

An excellent service that I would easily recommend to others, and would certainly use again.

Clive Heath

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December 1, 2012, 21:12
Average Rating: 4.38

overall an very good service

Doreen Laing

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December 1, 2012, 18:12
Average Rating: 5.00

good service

rob

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December 3, 2012, 09:12
Average Rating: 4.56

A very good service.

Paul Laskey

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December 3, 2012, 11:12
Average Rating: 4.39

Excellent assistance from staff members. Although order made online a call was made to point out a problem with the selection

J Sikora

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December 3, 2012, 12:12
Average Rating: 5.00

All good!

Ann Richards

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November 27, 2012, 06:11
Average Rating: 4.94

I was very impressed from start to finish, I recommend You already to my friends

Elizabeth Crane

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November 25, 2012, 09:11
Average Rating: 5.00

Excellent service. Will be top of the supplier list for my next project.

S Hayward

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November 25, 2012, 16:11
Average Rating: 5.00

Great from start to finish

paul rudkin

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November 21, 2012, 10:11
Average Rating: 3.94

i would like to thank janet of your sales team with helping returning goods and in the aid of my new order

gareth moore

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November 18, 2012, 15:11
Average Rating: 4.56

When I had a problem, it was quickly and satisfactorily resolved

Iain Harrison

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November 18, 2012, 10:11
Average Rating: 5.00

excellent service and delivery

wayne

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November 17, 2012, 13:11
Average Rating: 4.83

Very efficient all round, would definately come back.

Miss S Steel

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November 17, 2012, 15:11
Average Rating: 4.78

VERY GOOD SERVICE

tiziana

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November 12, 2012, 17:11
Average Rating: 4.28

Brilliant many thanks.

j wellington

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November 12, 2012, 08:11
Average Rating: 4.71

Very easy transaction. Goods arrived within 3 working days.

Sue Williams

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November 12, 2012, 08:11
Average Rating: 3.71

thanks for delivering so quickly

suzanne

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November 11, 2012, 20:11
Average Rating: 5.00

Excellent quality, service and value. Would definately recommend

Annita Devin

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November 12, 2012, 08:11
Average Rating: 4.89

Very happy with my purchase and would buy from BTO again.

Ben Perry

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November 10, 2012, 08:11
Average Rating: 4.78

polite and helpful driver delivery on time will probably consider buying more products from you

david winfield

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November 10, 2012, 14:11
Average Rating: 4.61

Lisa, one of your sales assistant, was absolute great and went above and beyond her call of duty to find a solution for me and within my timeframe. Top marks:-)

Tiziana de cinque

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November 10, 2012, 11:11
Average Rating: 4.57

Got worried for delivery guy who didn't let me help unload. Shower enclosure good quality for cost.

Marie

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November 4, 2012, 11:11
Average Rating: 4.50

I have stared the delivery although I picked up it is still reflctive of the service, all was very easy to deal with thanks!

Barry Kimpton

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November 4, 2012, 08:11
Average Rating: 4.86

Great service. Goods almost delivered before I placed the order.

Franklin Lloyd

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November 3, 2012, 15:11
Average Rating: 4.67

Service and delivery were very good

J A Mirza

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November 4, 2012, 11:11
Average Rating: 4.50

Good experience no issues at all and will certainly be using Bathroom Trade again in the new year.

Alan Barry

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November 4, 2012, 23:11
Average Rating: 4.78

Bathroom Trade was able to supply taps we needed although they were not in stock. A very friendly and efficient member of staff contacted the warehouse to check they could get them (other suppliers were unable to get them in time) The taps arrived well packaged and exactly when I was told they would. No extra charge for delivering to the Highlands of Scotland! Thank you, Bathroom Trade - a gold star for that.

Jude Jardine

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October 24, 2012, 12:10
Average Rating: 5.00

We got what we wanted with no hassle and it arrived as stated. Good company to do business with.

Peter Thomas Middleton

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October 20, 2012, 08:10
Average Rating: 5.00

the shower tray & enclosure,I ordered has not yet been installed.but I have removed all packaging & inspected it & the quality looks superb .it was delivered just days after my order went in.altogether very pleased,I would not hesitate to trade with this company again

Patrick Robinson

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October 19, 2012, 21:10
Average Rating: 4.17

Our first bath was damaged, but the customer care was fantastic. We got a phone call very soon after we submitted photos of the damaged item. The man who phoned back was very efficient and friendly. We received a replacement the next working day. Great service. :)

Jo Claydon

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October 21, 2012, 11:10
Average Rating: 4.94

Excellent service, would recommend product & company. Thankyou.

Len Johnson

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October 21, 2012, 12:10
Average Rating: 4.89

Excellent service, really happy with product and speed of delivery.Brilliant!!

Dave Mallender

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October 16, 2012, 12:10
Average Rating: 4.39

Thanks!

Cat 0

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October 13, 2012, 10:10
Average Rating: 4.00

instructions and illustrations for installation were very difficult to read and understand other than that very pleased.Thankyou

Scott Britton

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October 13, 2012, 16:10
Average Rating: 4.00

Good service and delivery

richard wheeler

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October 13, 2012, 16:10
Average Rating: 4.94

very happy with your service first class

frank rumney

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October 14, 2012, 08:10
Average Rating: 4.94

Excellent delivery, emails to inform dates.

G Reeve

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October 14, 2012, 19:10
Average Rating: 4.44

Overall the experience of purchasing products from Bathroom Trade was very straight forward and pleasing and we would certainly use them again in the future.

Mr Graham Gee

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October 14, 2012, 17:10
Average Rating: 4.22

fast service