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Returns Policy

Risk Free Shopping

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At BathroomTrade, we offer all our customers a "Risk-Free Shopping" experience. Every item we sell in our online store is covered by our seven day money back guarantee (covering the distance selling law). All items can be returned for a full refund subject to being in a resalable condition and a collection fee.

If you would like to find out more about this, you can speak to one of our helpful UK customer service representatives on 0800 043 0207, or continue reading more about our returns policy for damaged, faulty or unwanted goods.

Damaged Goods

We ask that goods be thoroughly inspected for defects or damage by you when you receive them. If you find a defect or damage you must tell us within seven days.

Where outer packaging is damaged in transit, please ensure that if you accept the delivery, you sign the delivery note "Damaged Consignment".

Should your product have a manufacturing defect, we will do everything in our power to replace your item as soon as possible. If you need to report a damaged or defective product you will need to fill in a returns form.

By signing your delivery note upon receiving the items, you are signing to say that you have received the item(s) in good condition. We are unable to credit items which have already been installed.

Click here for Returns Form

Print two forms, fill in and return one copy with the item and one by post, email or fax see contact page for details contact us

For further information please call
01992 473990

Unwanted Goods

In accordance with the European Directive on distance selling, which has been incorporated into UK law by the Consumer Protection (Distance Selling Act) Regulations 2000, you the consumer have the right to cancel your order within seven (7) days of receiving the goods. Cancellation must be in the form of a facsimile, email or letter and sent to our address as listed on the contact us page along with a copy of a Returns Form. All goods must be in original packaging, unopened and undamaged, and in a resaleable condition.

For all unwanted goods, you are responsible for the cost of returning the goods to us. The cost of the product(s) purchased will be refunded to the card used for initial payment, within 30 days from when goods are received by us (this does not include the time it takes to be returned), on the understanding that the goods are returned in the condition in which they were received. Generally, we will send you a payment request for a £45.00 carrier collection fee, or £29.95 Parcel Force collection fee (for smaller items). Once a collection fee has been paid, we will arrange for the collection of your unwanted goods.

Items delivered by any third party carrier service will be charged at the same rate for collections as the original delivery. Once we have received the goods and confirmed that they have been returned in the condition in which they were received, a full refund will be issued.


We will however not accept back goods that have been opened or used. If you return goods that have been opened or used and are unsuitable for re-sale we will be unable to offer the full refund and you will be charged accordingly.


YOU MUST OBTAIN A RETURNS I.D NUMBER and write the returns I.D number in the top right hand box on the returns form. NO items will be collected without one. A returns I.D number can be obtained by emailing

We cannot be responsible for lost or misplaced goods that do not have a returns I.D number.

Click here for Returns Form

Print 2 x copies of the form, fill in and return one copy with the item and one by post, email or fax see contact page for details contact us

For further information, or if you wish to speak to a member of our friendly customer service team, please phone us on (freecall) 0800 043 0207.